Blackwall

Conversion Rate Optimizer

• Develop a deep understanding of Blackwall's products, Alerting System and commercial model
• Analyse the end-to-end journey from technical event to customer conversion
• Establish meaningful measurement across the alert-to-conversion funnel
• Optimise messaging, timing, triggering logic, localisation and notification design to improve customer engagement and conversion
• Partner closely with Product Engineering and Data Infrastructure to ensure recommendations are technically robust and operationally scalable
• Develop repeatable standards, playbooks and implementation guidance for future hosting partners
• Recommend a long-term optimisation approach based on experimentation, customer insight and measurable outcomes

Senior Product Manager – Conversion Optimisation

Sales Engineer

• Manage Projects to integrate Blackwall products and solutions into client and partner environments.
• Assess current systems architecture and collaborate with Architect and Developer teams to recommend solutions or improvements.
• Resolve technical issues as they arise and design, modify, and test technical solutions.
• Provide guidance to development teams and clients, informing stakeholders about technical issues and assessing the business impact of technical choices.
• Update stakeholders on product development processes and interact directly with clients to understand their needs, challenges, and requirements.
• Analyze client systems or processes to identify opportunities where Blackwall solutions can add value.
• Conduct product demonstrations and presentations to showcase Blackwall products' functionality and how they address client needs.
• Collaborate with sales teams to outline proposed solutions, emphasizing both technical aspects and business value.
• Provide ongoing third-level technical support to partners, addressing questions, concerns, and technical issues.

Sales Engineer – EMEA

Support Engineer

• Deliver technical consulting to customers and partners to support successful onboarding, configuration, and usage of our solutions.
• Provide ongoing technical support services, troubleshooting issues, and ensuring timely resolution.
• Work with ticketing system, monitor and respond to alerts, manage escalations and communication with other technical and sales teams.
• Assist PreSales TechOps and other technical teams on architecture, deployment and best practices.

Blackwall

Senior Product Manager – Conversion Optimisation

Sales Engineer – EMEA

Support Engineer – Web Hosting

Pre-Sales Solutions Architect – ANZ