Support Engineer – Web Hosting

Blackwall

Support Engineer delivering technical assistance and consulting at Blackwall, enhancing cybersecurity for millions of websites. Collaborating with teams globally to ensure smooth technical operations.

Posted 6/17/2026full-timeRemote • 🇪🇺 Anywhere in EuropeMid-LevelSeniorWebsite

ATS Keywords

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Hard Skills

technical supporttroubleshootingproblem-solvingLinux command lineApacheNGINXcPanelWHMPleskModSecurity

Soft Skills

collaborationcommunicationcustomer engineeringclient-facingadaptabilityteamworkfluency in Englishmultilingual communicationfast-paced workremote work

Tools & Technologies

ticketing systemAtlassian software stackhosting panelsweb backend systemsalerts monitoringescalation managementconfiguration managementdeployment best practicestechnical consultingcustomer onboarding

Industry Keywords

technical consultingcustomer supportweb hostingsystem administrationclient engagementtechnical architecturedeploymentbest practicesinternational environmentcustomer-facing teams

Tech Stack

Tools & technologies

ApacheLinuxNGINX

About the role

Key responsibilities & impact

Deliver technical consulting to customers and partners to support successful onboarding, configuration, and usage of our solutions.
Provide ongoing technical support services, troubleshooting issues, and ensuring timely resolution.
Work with ticketing system, monitor and respond to alerts, manage escalations and communication with other technical and sales teams.
Assist PreSales TechOps and other technical teams on architecture, deployment and best practices.

Requirements

What you’ll need

Experience in technical support, customer engineering, or a similar client-facing technical role.
Strong troubleshooting and problem-solving skills with the ability to quickly diagnose issues.
Experience supporting web backend systems.
Basic Linux command line experience is a must.
Understanding of Apache and NGINX web servers is a must.
Working knowledge of hosting panels (cPanel/WHM, Plesk, etc.) is a plus.
Experience with ModSecurity is a plus.
Experience with Atlassian software stack is a plus.
Fluency in written and spoken English (other languages are a plus).
Ability to work collaboratively with engineering, product, and customer-facing teams.
Comfortable working in a remote, fast-paced, and international environment. Professional fluency in English, both written and verbal, is required, along with professional fluency in at least one of the following languages: German, Portuguese, or Spanish.

Benefits

Comp & perks

Be part of a fast-growing cybersecurity company backed by leading European investors.
Work fully remote with a distributed team across Europe, APAC, and the Americas.
Collaborate with experts in cybersecurity, infrastructure, and AI-driven innovation.
Contribute directly to how millions of websites stay protected and perform better every day.
Join a team that values clarity, accountability, and human connection over hierarchy.
We are committed to creating a diverse and inclusive environment and encourage all applicants to apply for our roles. We actively value and seek diverse talent!