Healthcare Call Center Scheduler, Bilingual – Spanish

BizForce

full-time

Posted on: 9/9/2025

Origin: • 🇵🇭 Philippines

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Mid-LevelSenior

About the role

Ensure smooth health center operations by providing excellent customer service and managing patient calls
Answer incoming patient telephone calls promptly and route to appropriate departments
Schedule patient appointments accurately following established procedures
Manage provider and scheduling resources to ensure full and efficient schedules
Document and route clear and concise messages for providers and staff in the EMR system
Maintain strict patient confidentiality in compliance with HIPAA and organizational protocols
Collect, verify, and manage health insurance and demographic information
Conduct appointment reminder and confirmation calls
Provide general information to callers with professionalism, empathy, and courtesy
Participate in required meetings, trainings, and in-service education
Perform other related duties as assigned

Minimum 3 years of healthcare scheduling/call center experience
Bilingual in Spanish and English (required)
Proficiency with AthenaOne EMR or similar scheduling systems
Strong organizational and multi-tasking skills
Excellent customer service and telephone etiquette
Ability to work in a culturally diverse environment with professionalism and respect
Demonstrated ability to work under pressure and handle stressful situations
High attention to detail and aptitude for learning new skills quickly
Compassionate, empathetic communication style
Computer literacy and adaptability to new systems
Amenable to work during U.S. business working hours
Work-from-Home Device Requirement: Personal computer with Intel Core i5 or higher or AMD Ryzen 5 or higher
Work-from-Home Internet Requirement: Wired connection with at least 50 Mbps download speed plus a backup connection (e.g., mobile hotspot or prepaid Wi-Fi)
Work-from-Home Environment Requirement: Quiet, well-lit space with minimal background noise