Groups Recover Together

Provider Support Specialist

Groups Recover Together

full-time

Posted on:

Origin:  • 🇺🇸 United States

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Job Level

JuniorMid-Level

About the role

  • Provide exceptional customer service and help members troubleshoot issues that affect their treatment.
  • Manage new members and the virtual workflow, including check-in/out, drug screens, and prescription follow-up.
  • Promptly and accurately enter prescription information (including Suboxone and comfort medication) into the EMR.
  • Manage medical provider appointment requests, scheduling, and follow up.
  • Accurate and timely data entry into members' EMR; update member demographics and pharmacy location as needed.
  • Oversee day-to-day IPE workflow and appointments.
  • Proactively identify opportunities for process improvement and efficiency for member appointments with providers.
  • Send appointment reminders and reschedule appointments as necessary.
  • Welcome prospective members into their provider appointments.
  • Answer member questions regarding program concerns, pharmacy issues, urine drug screen process, and other needs.
  • Meet with supervisor regularly to identify and correct problem areas and improve services.
  • Comply with company policies and local, state, and federal regulations.
  • Support an average of 1-3 provider schedules per week.
  • Perform other duties as assigned.

Requirements

  • Exceptional written and verbal communication skills.
  • Ability to multitask and prioritize with minimal supervision.
  • Strong attention to detail and ability to manage confidential and highly sensitive information.
  • Ability to problem solve quickly and independently, as needed.
  • Ability to work with a team as well as an independent contributor.
  • Exceptional customer service skills and the ability to build positive relationships with people.
  • Effective time management skills.
  • Strong communication skills.
  • Ability to respond positively to changing situations in the work setting.
  • Ability to use discretion and work independently under general supervision.
  • Ability to understand and adhere to the Code of Conduct.
  • High school diploma or equivalent required; Bachelor's degree preferred.
  • Minimum 2 years of experience in an administrative role.
  • Strong experience working in a virtual environment and using related technology.
  • Healthcare, insurance eligibility, retail or hospitality experience preferred.
  • Fluency with Excel/spreadsheets and Google Apps (Gmail and Google Docs).
  • Experience with working in and maintaining an EMR.
  • Access to reliable internet and telephone services (40M download / 10M upload or higher) and strong WiFi.
  • Must meet pre-employment requirements and state-specific background screening (may include fingerprinting, drug testing, health screening, license/credential verifications).