Birlasoft

General

• Provide technical assistance to our international clients
• First point of contact for users who call IT Service Desk
• Handle issues from incoming tickets, calls & chats
• Track all information in ticket tracking system
• Troubleshoot basic end user issues on various software applications, hardware
• Collaborate with advanced resolver teams for unresolved issues.

Technical Specialist – Cloud & Infra Engg

• Design, develop, and optimize high-throughput Spring Boot microservices and RESTful APIs ensuring high performance, scalability, and reliability.
• Integrate Large Language Models (LLMs) and ML models into existing enterprise systems using Java-native AI frameworks (e.g., Spring AI, LangChain4j).
• Implement Retrieval-Augmented Generation (RAG) and Agentic AI patterns, autonomously connecting AI systems with internal enterprise data and external APIs.
• Architect and manage optimal data solutions across relational (SQL) databases and vector databases (e.g., PostgreSQL, Pinecone, Elasticsearch) to support AI memory and context.
• Participate in architectural decisions, collaborate with cross-functional teams, mentor junior developers, and enforce clean code standards.
• Utilize modern AI coding assistants (e.g., GitHub Copilot, Cursor) to enhance coding efficiency, testing, and documentation.

Technical Specialist – App Development

Robotics

• RPA Developer (Offshore)
• Designing automation processes as per the operational needs of a business process.
• Create reusable components, frameworks, and best practices to streamline bot development.
• Develop bots to meet the defined design/solution approach.
• Develop advanced bots leveraging features like IQ Bot, Bot Insight, Document Automation and Automation Anywhere Robotic Interface (AARI) for intelligent automation.
• Collaborate with business analysts to refine processes for RPA implementation.
• Build, configure, evaluate, and deploy scalable bots using Automation Anywhere tools.
• Optimize bot performance by finetuning workflows, minimizing execution time, and reducing resource usage.
• Leverage advanced Automation Anywhere features, such as IQ Bot and/or Document Automation for document processing, intelligent data extraction, and conversion to structured usable data.
• Bot Insight for real time analytics and reporting.
• AARI for human bot collaboration.
• Control Room APIs for web-service based interaction with other systems.
• Workload Management (WLM) for large data set processing with multi-bot architecture.
• Integrate bots with external systems using APIs, databases, and other third-party tools.
• Ensure quality of bot components by performing end-to-end unit testing.

RPA Developer

Full-stack Engineer

• Architect end-to-end enterprise solutions leveraging Microsoft technologies.
• Work with stakeholders to ensure solution designs and integrations align with business goals.
• Design scalable and high-performing AI and automation solutions.
• Analyze requirements and define target architectures, integration patterns, and security controls.
• Lead estimation, architecture reviews, and technical governance for new implementations.

Senior Technical Lead – App Development

Frontend Engineer

• Expertise in React.js development, including state management with Redux, component lifecycle, and virtual DOM
• Proficiency in HTML, CSS, and JavaScript for building responsive and visually appealing user interfaces
• Experience with build tools like Webpack for bundling and optimizing web applications
• Familiarity with testing tools like Enzyme for unit testing React.js components

React JS Developer – Technical Specialist, App Development

• Develop, configure, and deploy AI agents using Aisera’s platform and comparable agentic AI toolsets to solve real-world client workflows.
• Build autonomous and multi-agent systems capable of planning, reasoning, tool selection, and task execution.
• Design and implement RAG pipelines, function/tool calling, memory and context management, and agent orchestration.
• Integrate agents with external systems — APIs, webhooks, databases, CRMs, ITSM platforms, and data pipelines — for seamless workflow execution.
• Apply prompt engineering and configuration tuning to optimize agent accuracy, latency, and cost in complex enterprise environments.
• Translate business requirements into functional and technical agent designs; run interactive demos and PoCs and iterate on feedback.
• Build scalable backend services/microservices for AI applications; ensure testing, monitoring, and CI/CD best practices.
• Implement AI governance, security, and compliance controls (auth flows, responsible-AI safeguards, observability of agent behavior).
• Troubleshoot, monitor, and continuously improve deployed agents using data-driven evaluation (A/B testing, performance monitoring).

Technical Lead – App Development

• Responsible for software development, AI/ML engineering, or systems integration
• Develop hands-on with Agentic AI / LLM delivery
• Write clean, efficient, production-quality code
• Build agents with LLM frameworks
• Understand and implement integrations with APIs and cloud platforms

Architect

• Lead design, implementation, and management of IBM Power Systems environments
• Responsible for end-to-end infrastructure architecture
• Drive platform stability, scalability, and modernization initiatives
• Collaborate with technical teams to ensure successful migration and upgrade execution
• Maintain reliable backup, restore, and disaster recovery readiness

• Partner with sales, bid management, and delivery teams to translate client pain points into outcome-driven solutions.
• Architect AIOps and observability landscapes.
• Embed Agentic AI into IT operations.
• Own the technical solution from RFP response through to delivery handover.

Senior Architect

Software Engineer

• Design, build, and maintain RESTful APIs using Java and Spring Boot
• Model and integrate with databases
• Implement API security
• Write clean, testable code
• Optimize performance and reliability
• Collaborate in Agile teams
• Own services end to end

Senior Application Developer

• Design and maintain a modular frontend using runtime integration and decoupled deployment strategy.
• Establish engineering standards, conduct code reviews, and mentor mid-to-senior engineers.
• Bridge communication between Product, UX, and Backend teams to deliver seamless user experiences.

Salesforce Developer

• Lead and drive SFDC solution design discussions across stakeholders
• Define and enforce HLD/LLD, architecture, and coding standards
• Act as SME and provide technical leadership to delivery teams
• Review implementations and ensure adherence to architectural guidelines
• Manage and resolve high-priority production issues
• Translate business requirements into scalable SFDC solutions
• Proactively identify and mitigate delivery risks and technical blockers
• Drive continuous improvements in product quality and performance

Salesforce Technical Architect

• Own the end to end technical architecture for Windchill PLM programs
• Define architecture covering: Windchill system landscape (App, DB, File Vaults, Clusters), Data model, objects, lifecycles, workflows, and access controls, Customization vs OOTB strategy
• Ensure solutions are PTC compliant and upgrade friendly
• Provide technical direction to Developers, Functional Consultants, and Migration teams
• Review and approve: Technical design documents, Customization approaches and integrations, Migration and upgrade strategies
• Conduct architecture and code reviews to ensure quality and performance
• Architect and govern: Windchill customizations (Actions, Validators, Workflows, UI), Integrations using REST/OData, Info*Engine, ESI, middleware
• Define performance, scalability, and security standards
• Troubleshoot complex production and integration issues
• Define upgrade and migration architecture (Windchill → Windchill / non Windchill → Windchill)
• Ensure customizations are compatible with newer Windchill versions and Windchill+
• Support architecture decisions for rehost and cloud (AWS/Azure) deployments
• Lead technical discussions and architecture workshops with customer IT and business stakeholders
• Explain architectural decisions, trade offs, and risks to non technical audiences
• Support UAT sign off, go live readiness, and hypercare stabilization

Windchill Technical Architect

• Ensure alignment with manufacturing best practices and PLM standards
• Lead requirement‑gathering workshops with Manufacturing, Engineering, and other teams
• Analyze AS‑IS and TO‑BE manufacturing processes: Define functional requirements for the business processes to be implemented
• Own end‑to‑end MPMLink solution design, including: Manufacturing BOM (MBOM) architecture, EBOM → MBOM associativity and transformation rules, Plant / site‑specific manufacturing views
• Define OOTB vs configuration/customization strategy for MPMLink
• Drive defect triage and validation sign‑off
• Define functional requirements for MPMLink integration with ERP / MES
• Conduct user training, demos, and adoption support for manufacturing users

Windchill MPMLink - Architect

• Analyze and design Windchill processes for: Part, BOM, and Document Management, Change & Configuration Management, Release and approval workflows
• Translate business processes into clear functional requirements and solution proposals
• Provide functional guidance across Windchill modules such as: PDMLink Change Management, BOM & Configuration Management, ProjectLink / PartsLink (as applicable)
• Recommend OOTB vs configuration vs customization approaches
• Work with technical teams to validate and refine functional feasibility
• Validate process implementation during SIT and UAT
• Support functional defect triage and resolution
• Support organizational change management from process perspective
• Prepare and validate: User process flows, Training material and SOPs
• Conduct user walkthroughs, demos, and UAT supports
• Ensure business readiness for go‑live
• Support process impact analysis for: Windchill upgrades, Data migration programs
• Validate migrated data from process correctness perspective
• Assist in stabilization and hypercare support

Technical Specialist – Cloud & Infra Engg

Technical Specialist – App Development

RPA Developer

Senior Technical Lead – App Development

React JS Developer – Technical Specialist, App Development

Technical Lead – App Development

Senior Technical Lead – App Development

Architect

Senior Architect

Senior Application Developer

Technical Lead – App Development

Salesforce Technical Architect

Windchill Technical Architect

Windchill MPMLink - Architect

Windchill Process Architect