Technical Specialist – Cloud & Infra Engg

Birlasoft

Service Desk Engineer managing IT service desk inquiries and providing support to international clients. Troubleshooting user issues and collaborating with resolver teams to resolve escalated problems.

Posted 7/9/2026full-timeRemote • New Jersey • 🇺🇸 United StatesMid-LevelSeniorWebsite

Core Competencies

Role fit

Core Competencies

Use this summary to align your resume positioning with the role.

Demonstrates expertise in providing technical assistance to international clients, with a strong focus on ITIL processes and MIM. Proficient in troubleshooting end user issues across various software applications and hardware while maintaining effective communication.

Highest-signal resume keywords

Service Desk Analyst ExperienceITIL Process KnowledgeMIM KnowledgeActive DirectoryO365

ATS Keywords

Tailor your resume

Applicant Tracking System Keywords

Tip: use these terms in your resume and cover letter to boost ATS matches.

Soft Skills

Excellent Communication Skills

Tools & Technologies

Ticket Tracking System

About the role

Key responsibilities & impact

Provide technical assistance to our international clients
First point of contact for users who call IT Service Desk
Handle issues from incoming tickets, calls & chats
Track all information in ticket tracking system
Troubleshoot basic end user issues on various software applications, hardware
Collaborate with advanced resolver teams for unresolved issues.

Requirements

What you’ll need

Service Desk Analyst Experience- 5-7 Years
Excellent Communication Skill with international voice experience
Strong experience & Knowledge of ITIL Process
Strong experience & Knowledge of MIM
Active Directory-O365 is Required.

Benefits

Comp & perks

Remote Position
Permanent Position
Strong Experience & background in Global Service Desk