BioStem Technologies (OTC: BSEM)

Account Executive

• Responsible for developing and implementing strategies to increase market share within the assigned territory.
• Promote and sell to commercial hospitals, physician offices, wound care centers, and Federal Government accounts.
• Achieves sales performance goals as specified in the sales/quota plan.
• Define and identify key market opportunities, implement marketing strategies, and effectively implement sales direction to penetrate existing accounts and gain new customers.
• Conducts all job functions in a manner that promotes a high level of customer service to both internal and external customers.
• Develop territory business plan to ensure achievement of monthly revenue goals and overall sustainable long-term growth.

Sales Representative

Customer Support

• Answer incoming calls and basic and complex customer questions and inquiries using computer software (via soft phone).
• Understand customer requirements, analyze, and provide appropriate clarifications and solutions.
• Route and direct specific customer inquiries to appropriate personnel.
• Able to handle/resolve escalated customer issues.
• Process customer sales order & requisitions received via sales field ordering tools, emails, calls, and faxes.
• Ability to review/validate order requests and properly enter order details into our ERP program accurately.
• Sales order payment processing for credit card payments; act as liaison to Accounting department.
• Processing of consignment related orders - invoicing/billing of tissue and resolving inventory discrepancies.
• Maintain open and efficient communication between AR and the Sales field regarding order/account holds.

Sales Representative

Customer Service Representative