Biogen

Customer Success Manager

• Own the enterprise CRM strategy across Field Commercial, ensuring alignment with business priorities and customer engagement goals.
• Define and manage the roadmap for Veeva CRM (Commercial), Veeva Vault, and integrated marketing technologies tools.
• Lead requirements gathering, solution design, and deployment of new CRM capabilities, enhancements, and integrations.
• Evaluate emerging technologies, AI capabilities, and digital tools to enhance field effectiveness and omnichannel engagement.
• Partner with Marketing, Digital, and Data teams to enable field tools such as Veeva Suggestions & My Insights for campaign execution.
• Ensure CRM and marketing technologies integrate seamlessly with data platforms, content systems, and analytics environments.
• Serve as the primary business owner for field tools that enable and inform Field Operations processes.
• Drive continuous improvement of field-facing tools, reporting, and insights to maximize productivity and impact.
• Lead change management, communication, and training strategies for CRM and field-enablement initiatives.
• Establish governance frameworks for CRM usage, data standards, and system enhancements.
• Regularly enhance and deploy field communication capabilities for clear and compliant access to materials and information.

Head of Commercial CRM, Customer Engagement Excellence – Director

Project Manager

• Initiate and plan team and cross-functional activities by defining the project's vision and outlining objectives.
• Collaborate with stakeholders to identify needs, materials, and budgetary limits.
• Assemble the cross-functional team, assign tasks, and foster a collaborative environment.
• Oversee execution, ensuring daily tasks are completed and processes implemented correctly.
• Coordinate the preparation of the quarterly alliance governance cycle and key meetings.
• Partner closely with Alliance Management and external partners to ensure compliant documentation.
• Organize annual commercialization planning and budgeting processes across international markets.
• Track financial execution of key projects and monitor performance trends.
• Take ownership of selected product-related activities and contribute to content development.

Project Manager – Alzheimer Disease, 12 Month Contract

Director

• Maintain an in-depth knowledge of Biogen’s core business and contribute to developing a risk and control assurance program.
• Contribute to the development of departmental strategy, risk-based audit plans, Audit Committee reporting, and departmental initiatives.
• Direct project team (Managers, Supervisors, Staff) in the performance of audits (and special requests such as investigations) and oversee execution of assigned portion of audit plan.
• Ensure project planning, fieldwork, and reporting adhere to professional and departmental standards.
• Critically evaluate issues identified during audit processes and develop recommendations to enhance controls.
• Provide strategic direction and oversight to audit engagement teams, ensuring consistency and quality.
• Lead the evolution of Internal Audit’s data analytics and automation capabilities.

Director, Global Internal Audit

Payroll

• Manage end-to-end payroll processing for Canada
• Validate payroll inputs including compensation changes, benefits, deductions, time records, and employee status updates
• Ensure payroll compliance with applicable regulations and company policies
• Perform payroll reconciliations, reporting, accounting support, and audit activities
• Partner with HR, Finance, IT, and payroll vendors to deliver payroll excellence
• Resolve payroll issues, inquiries, and escalations
• Drive process improvements, system enhancements, testing, and continuous improvement initiatives

Country Lead, North America Payroll

• Manage end-to-end payroll processing for Canada and support North American payroll operations.
• Validate payroll inputs including compensation changes, benefits, deductions, time records, and employee status updates.
• Ensure payroll compliance with applicable regulations and company policies.
• Perform payroll reconciliations, reporting, accounting support, and audit activities.
• Partner with HR, Finance, IT, and payroll vendors to deliver payroll excellence.
• Resolve payroll issues, inquiries, and escalations.
• Drive process improvements, system enhancements, testing, and continuous improvement initiatives.

Country Lead – North America Payroll

Chief Marketing Officer

• Oversee the development of strategic US brand plan for Friedreich Ataxia
• Serve as US brand lead, designing creative campaigns, message development and ensuring consistent messaging throughout the field and alignment within the broader organization
• Accountable for driving cross-functional strategic alignment, monitoring cross-functional execution, identifying / addressing / escalating risks
• Contribute as a thought leader on cross-functional Rare Disease strategy projects which require input from and have implications for functions outside of commercial
• Understand pricing and reimbursement dynamics to identify obstacles and develop strategies and recommendations to address market challenges
• Build and lead a best-in-class Rare Disease marketing team and inspire them to achieve superior performance
• Set goal-based priorities for the team and each individual team member to ensure alignment with the broader marketing organization
• Form strong and collaborative partnerships with key stakeholders which ensure organization alignment and success in brand strategy and messaging, patient finding, market awareness and sales execution
• Support and enable the organization by providing rare disease expertise and partnering with peers and other senior business leaders to develop and implement solutions to challenging business issues
• Establish credibility throughout the organization and position self as an effective problem solver and driver of business growth and an exceptional leader of people
• Develop brand goals and forecasts and measure results
• Partner with Finance to understand performance dynamics and to evaluate business opportunities
• Develop, track and assess key brand performance metrics
• Ensure marketing programs and campaigns are executed effectively and efficiently and within budget
• Develop programs and tools for optimal sales force effectiveness
• Conduct in-depth competitive assessments in partnership with Business Intelligence team as necessary to provide insightful, actionable information regarding relevant business opportunities
• Ensure strong ROI on all investments
• Scan internal and external environment to ensure Biogen’s continues to build best in class rare disease capabilities in areas including but not limited to – patient finding, social medial and omnichannel, artificial intelligence, advocacy, access, and high-touch patient support

Senior Director, Marketing – Rare Disease, Friedreich Ataxia

Product Manager

• Lead asset strategy and compliance best practices across products within a modality.
• Review major regulatory submissions and help set up regulatory strategic plans.
• Develop and cross-train staff for maximum flexibility and growth.
• Execute specification strategy for regulatory submissions and address agency concerns.
• Collaborate with cross-functional teams to support product specifications and shelf-life strategy.
• Serve as the Specification Review Board Chair and ensure cross-functional vetting of specifications.
• Represent Biogen at external forums to stay abreast of emerging expectations and trends.
• Ensure timely completion of Annual Product Review/Product Quality Review and trend monitoring.
• Support internal audits, certifications, and external audits of CMOs.
• Support combination product and device implementations in asset strategy.

Head of Global Product Quality – Biologics

• Serve as the Omnichannel/Digital subject matter expert and Experience Architect for assigned Therapeutic Area(s).
• Translate Brand objectives into orchestrated, AI‑enabled customer journeys, spanning awareness through engagement and conversion.
• Design engagement flows that leverage next‑best‑action recommendations across customer, channel, content, and cadence.
• Ensure omnichannel strategies are insight‑driven, compliant, measurable, and aligned to Brand and portfolio priorities.
• Ensure orchestration aligns to Brand funnels while maintaining agility as insights and performance evolve.
• Act as the single, primary omnichannel point of contact for the Brand, owning end‑to‑end strategy and execution.
• Guide Brand teams on experience design, channel appropriateness, content sequencing, and omnichannel investment decisions.
• Facilitate regular engagement planning sessions with Brand teams to align on campaign objectives, content strategy, and optimization opportunities.
• Provide ongoing thought leadership, delivering performance insights, learning agendas, and strategic recommendations.
• Support the evolution of Biogen’s commercial model toward a fully integrated, AI‑enabled omnichannel approach.
• Own end‑to‑end accountability for omnichannel campaign planning, execution, performance, and optimization.
• Ensure Media strategies are fully integrated into omnichannel experience design.
• Collaborate closely with Media, Omnichannel Operations, Decision Science, and IT teams to ensure high‑quality, on‑time, and compliant execution.
• Translate experience designs into clear business and operational requirements, prioritized through SAFE/Agile delivery processes.
• Ensure adherence to omnichannel playbooks, SOPs, and enterprise standards for scalability and consistency.
• Serve as the TA’s expert on Biogen’s MarTech ecosystem and AI‑driven orchestration tools.
• Champion adoption of omnichannel capabilities and ways of working in partnership with the Operations team.
• Take E2E accountability for campaign execution working in partnership with Operations team.
• Take full responsibility for omnichannel impact against Brand objectives.
• Partner with Decision Sciences to interpret AI‑driven insights and refine next‑best‑action logic.
• Champion tagging, tracking, and reporting readiness from the outset of planning.
• Drive continuous optimization through testing, and insight‑led refinements.
• Maintain a strong understanding of next‑generation omnichannel engagement, including AI‑driven personalization and automation.
• Stay ahead of digital and AI trends, emerging channels, and evolving best practices across HCP and Patient engagement.

Associate Director, US Omnichannel, Digital Engagement

Manager

• Provide consistent site contract global strategy, oversight, and support at the study level for all operating models on assigned studies.
• Serve as an escalation point for language issues from CROs and liaise with R&D Legal to resolve complex negotiations.
• Contribute to department and cross-functional process development and improvements.
• Develop and maintain oversight of CROs to ensure compliant and timely execution of site contracts and payments.
• Provide strategic input on country-level contracts strategy as a regional SME.
• Support in-house site contract development and negotiation as necessary.
• Monitor trends and contribute to the refinement of existing guidance, tools, and templates.
• Facilitate communication between study sites and internal teams to ensure alignment and compliance.
• Ensure adherence to GCP, relevant ICH standards, and FDA/EMA guidelines.
• Conduct presentations and provide training on site contracts best practices.

Manager, Site Contracts Management

General

• Apoyo en el servicio de información médica
• Apoyo en la gestión de materiales científicos no promocionales
• Apoyo en la coordinación y seguimiento de estudios observacionales

Medical Intern

Operations

• Lead the development and execution of the US Medical strategy across the Neuropsychiatry portfolio, encompassing multiple marketed products and late-stage development assets.
• Serve as the primary medical point of contact for Neuropsychiatry across US Commercial, Market Access, Global Medical, and Regulatory organizations.
• Oversee field medical strategy and operations for the Neuropsychiatry franchise, including Field Director and MSL teams.
• Provide leadership and strategic oversight for scientific content development, external stakeholder engagement, congress strategy, publications, and advisory boards.
• Ensure medical input is embedded in key cross-functional activities including lifecycle management, launch planning, and field enablement.
• Champion the integration of patient and HCP insights into strategic and tactical planning, ensuring a data-driven and customer-centric approach to decision-making.
• Lead with a performance-driven mindset, promoting accountability, innovation, and excellence across the Neuropsychiatry medical team.
• Mentor and develop medical affairs talent through intentional coaching, career path planning, and succession development.
• Represent Neuropsychiatry in cross-functional governance, promotional review committees, and compliance processes, ensuring rigorous execution and alignment with regulatory expectations.
• Manage and oversee the Neuropsychiatry medical budget, ensuring efficient resource utilization and investment in areas of highest impact.

Head of Neuropsychiatry

Learning and Development

• Perform LMS Administration tasks, including: Creating Instructor Led and On the Job Trainings in the LMS
• Building and maintaining complex Curricula and Programs
• Editing and revising items, curricula, programs as needed
• Creating and managing learner roles and direct assignments
• Managing records and learning history
• Pulling reports as needed
• Providing audit support as needed
• Act as the initial point of contact for learners by answering inquiries and providing immediate resolution or escalating as appropriate
• Respond to and troubleshoot inquiries training course-related issues
• Collaborate with the Senior Learning Services Specialists to resolve learner issues in a thorough and timely manner
• Support continuous improvement initiatives for ticket processing activities and participate in User Acceptance Testing (UAT) when necessary
• Facilitate shadowing sessions with new hires

Learning Services Specialist

Medical Director

• Provide accountability and primary oversight of the execution of multiple portfolio assets
• Lead activities from clinical perspective and ensure successful management of development aspects of our marketed assets
• Deliver scientific leadership across trial level DU activities in partnership with various functions.
• Represent Biogen in external collaborations and events as relates to these assets (such as Regulatory discussions and scientific meetings)
• Act as the DU representative in business development activities if required

Executive Medical Director, Clinical Development, MS and Neuropsychiatry

Communications

• Apoyar la implementación de planes de comunicación para dar visibilidad a las iniciativas de Biogen
• Participar en la creación de contenidos para medios de comunicación y asociaciones de pacientes
• Dar soporte en la gestión de canales y contenidos de comunicación interna
• Realizar seguimiento de medios de comunicación y redes sociales
• Apoyar la gestión de relaciones con asociaciones de pacientes y otros actores relevantes
• Colaborar en el proceso de revisión y aprobación de materiales de comunicación
• Dar soporte en la organización y coordinación de reuniones y eventos

Patient Engagement & Communication Intern

Data Scientist

• Drive engagement with senior business stakeholders to align IT and analytics strategies with business objectives
• Lead large, diverse teams to maximize contributions and performance through effective talent planning and development
• Be accountable for IT projects, ensuring they are on schedule, within budget, and deliver high-quality business outcomes
• Negotiate and manage contracts with third-party vendors to ensure successful project outcomes
• Align IT roadmaps with business partners to meet functional demands for IT services
• Facilitate dialogues to identify business challenges and opportunities addressed through technology
• Manage the IT portfolio to reflect business priorities and strategic objectives
• Ensure technology solutions are scalable and sustainable for stakeholder success
• Lead discovery and development of business cases for technology investments
• Drive the adoption of IT standards and solutions while building analytics capabilities
• Own and manage the application portfolio used in FP&A to support management reporting and month-end activities