Learning Services Specialist

Biogen

Learning Services (LMS) Specialist managing LMS requests and troubleshooting for Biogen. Supporting GxP-related systems across various departments while providing audit support and collaboration.

Posted 7/16/2026full-timeRemote • 🇺🇸 United StatesJunior💰 $28 - $36 per hourWebsite

Core Competencies

Role fit

Core Competencies

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Demonstrates expertise in LMS Administration, including creating and managing training programs, learner roles, and records management. Proficient in GxP compliance and ticketing systems, with strong problem-solving and customer service skills.

Highest-signal resume keywords

LMS AdministrationGxP ComplianceVeeva Vault TrainingTicketing System ExperienceCritical Thinking

ATS Keywords

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Applicant Tracking System Keywords

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Hard Skills

LMS AdministrationCurriculum DevelopmentRecords ManagementReport GenerationUser Acceptance Testing

Soft Skills

Problem-SolvingService-Oriented AttitudeAbility to Prioritize Workload

Tools & Technologies

Veeva Vault TrainingServiceNow

Industry Keywords

GxPLearning ServicesHuman ResourcesCustomer Service

Tech Stack

Tools & technologies

ServiceNowVault

About the role

Key responsibilities & impact

Perform LMS Administration tasks, including: Creating Instructor Led and On the Job Trainings in the LMS
Building and maintaining complex Curricula and Programs
Editing and revising items, curricula, programs as needed
Creating and managing learner roles and direct assignments
Managing records and learning history
Pulling reports as needed
Providing audit support as needed
Act as the initial point of contact for learners by answering inquiries and providing immediate resolution or escalating as appropriate
Respond to and troubleshoot inquiries training course-related issues
Collaborate with the Senior Learning Services Specialists to resolve learner issues in a thorough and timely manner
Support continuous improvement initiatives for ticket processing activities and participate in User Acceptance Testing (UAT) when necessary
Facilitate shadowing sessions with new hires

Requirements

What you’ll need

Bachelor’s degree or the equivalent combination of education and experience required
1-3 years of experience in learning, customer service, or general human resources
Experience with Veeva Vault Training (LMS for GxP Compliance) or other LMS systems
GxP experience preferred
Experience with a ticketing system/case management preferred (ServiceNow preferred)
Strong critical thinking and problem-solving skills
Service-oriented attitude and willingness to learn
Ability to prioritize workload in a fast-paced environment
Experience working in a HR shared service center is a plus

Benefits

Comp & perks

Medical, Dental, Vision, & Life insurances
Fitness & Wellness programs including a fitness reimbursement
Short- and Long-Term Disability insurance
A minimum of 15 days of paid vacation and an additional end-of-year shutdown time off (Dec 26-Dec 31)
Up to 12 company paid holidays + 3 paid days off for Personal Significance
80 hours of sick time per calendar year
Paid Maternity and Parental Leave benefit
401(k) program participation with company matched contributions
Employee stock purchase plan
Tuition reimbursement of up to $10,000 per calendar year
Employee Resource Groups participation