BinSentry

Customer Success Manager

• Directly responsible for the onboarding, training, health, and support of the customer, in order to achieve retention and expansion of strategic Poultry accounts - assigned roughly 30 customer accounts.
• Deliver strong onboarding and training program to BinSentry’s commercial Customers
• Offer high touch/engagement with assigned customers including Monthly Meetings, On-site visits, and customized training
• Provide excellent customer experience and communication to ensure customers and BinSentry are mutually successful
• Expand business within existing accounts by effectively quantifying & communicating the value BinSentry provides to customers
• Support sales team/process with prospective and current customers, including navigating the organization to nurture champions and super users
• Work internally with Product to prepare and deliver customized insights reports, which aid in demonstrating ROI and customer expansion.
• Stay current on BinSentry’s product releases, and roll out new features/functionality to your assigned customers
• Utilize the Hubspot CRM to maintain up-to-date records and effective customer communication
• Listen to customers and ensure a strong customer feedback loop exists throughout the company

Customer Success Specialist

Manager

• Oversee daily inbound and outbound logistics for all hardware categories (e.g., FEED, HD, HALOW, accessories).
• Manage carrier relationships (UPS, LTL) to ensure on‑time delivery, cost efficiency, and service quality.
• Oversee accurate creation, documentation, and tracking of all shipments, including labels, manifests, and customer‑specific requirements.
• Maintain staging strategies for deployments, replacements, and bulk shipments to customer and service partner locations.
• Monitor overdue returns and enforce return compliance guidelines.
• Maintain accurate finished goods inventory across virtual warehouses, partner locations, and field technician stock.
• Implement and monitor JIT and buffer inventory strategies to support deployment readiness.
• Lead monthly inventory reconciliation (physical vs. system) and investigate discrepancies.
• Manage inventory flows in Odoo, including filters, adjustments, transfers, and reporting.
• Ensure technicians have the tools, devices, and materials required for efficient field operations.
• Own the returns pipeline from customer initiation through receipt, inspection, and restocking.
• Collaborate with Service to align fulfillment with work order scheduling and deployment timelines.
• Identify and implement process improvements to reduce cost, improve accuracy, and increase throughput.

Fulfillment Manager

Financial Planning and Analysis

• Execute detailed budgetary analysis to track performance against forecasts.
• Analyze complex, multi-stream SaaS revenue data to identify trends and ensure accurate recognition.
• Prepare and analyze SaaS metrics on a monthly basis.
• Extract, manipulate, and format data from NetSuite and subsidiary systems to support the FP&A team's forecasting models.
• Assist in Board and investor reporting.
• Develop, document, and maintain comprehensive Standard Operating Procedures (SOPs) for all financial analysis and system workflows.
• Analyze current workflows to identify bottlenecks and implement automated solutions to streamline the month-end close and reporting cycles.
• Play a key role in supporting the ongoing implementation, configuration, and optimization of our NetSuite ERP.
• Assist in the testing/rollout of all future new financial systems and integrated third-party tools.
• Clean, normalize, and structure historical and incoming financial data to ensure readiness for the implementation of advanced AI and machine learning fiscal tools.

Customer Success Specialist

Fulfillment Manager

Finance Analyst