BinSentry

Customer Success Manager

• Directly responsible for the onboarding, training, health, and support of the customer, in order to achieve retention and expansion of strategic Poultry accounts - assigned roughly 30 customer accounts.
• Deliver strong onboarding and training program to BinSentry’s commercial Customers
• Offer high touch/engagement with assigned customers including Monthly Meetings, On-site visits, and customized training
• Provide excellent customer experience and communication to ensure customers and BinSentry are mutually successful
• Expand business within existing accounts by effectively quantifying & communicating the value BinSentry provides to customers
• Support sales team/process with prospective and current customers, including navigating the organization to nurture champions and super users
• Work internally with Product to prepare and deliver customized insights reports, which aid in demonstrating ROI and customer expansion.
• Stay current on BinSentry’s product releases, and roll out new features/functionality to your assigned customers
• Utilize the Hubspot CRM to maintain up-to-date records and effective customer communication
• Listen to customers and ensure a strong customer feedback loop exists throughout the company

Customer Success Specialist

Full-stack Engineer

• Join our team of 10 developers to build new software features in our software platform!
• Work across both our backend and UI, creating intuitive interfaces and building the underlying systems that keep everything running seamlessly.

Senior Software Developer

Controller

• Lead month-end/year-end close and entity consolidations.
• Oversee the reconciliation of all balance sheet accounts.
• Drive the preparation of comprehensive internal and external financial statements in accordance with ASPE.
• Provide insightful commentary for management on variance analysis and trends.
• Act as the primary liaison for external auditors, coordinating the delivery of audit schedules and technical memos.
• Own revenue recognition and contract accounting policies.
• Identify and execute improvements to accounting processes, including the automation of expense management and ERP integrations.
• Partner with Operations, Sales, and HR to eliminate process bottlenecks.
• Manage, mentor, and develop a high-performing accounting team.

Customer Success Specialist

Senior Software Developer

Assistant Controller