BinSentry

Operations

• Triage work orders to USA, Canada and international partners, technicians and customers
• Clearly communicate work schedules to all invested parties (partners and technicians)
• Develop and implement service support strategies to enhance customer satisfaction
• Monitor, analyze, and report on KPIs to assess performance and identify areas for improvement
• Perform cost and performance analysis of production, service and inventory
• Utilize data analytics to drive decision-making and improve efficiency
• Identify opportunities for cost savings and process optimization
• Lead the work order pre‑completion workflow by auditing service visits, enforcing closeout standards, and optimizing processes to reduce aging tasks and improve SLA adherence
• Perform Service Triage activities for the Brazilian market and support Brazil installation efforts

Operations Specialist II