Customer Success Specialist

BinSentry

Customer Success Specialist responsible for onboarding and retaining BinSentry’s agricultural clients. Focus on Poultry sector in Southern U.S.

Posted 5/29/2026full-timeRemote • Texas • 🇺🇸 United StatesMid-LevelSenior💰 $50,000 - $70,000 per yearWebsite

About the role

Key responsibilities & impact

Directly responsible for the onboarding, training, health, and support of the customer, in order to achieve retention and expansion of strategic Poultry accounts - assigned roughly 30 customer accounts.
Deliver strong onboarding and training program to BinSentry’s commercial Customers
Offer high touch/engagement with assigned customers including Monthly Meetings, On-site visits, and customized training
Provide excellent customer experience and communication to ensure customers and BinSentry are mutually successful
Expand business within existing accounts by effectively quantifying & communicating the value BinSentry provides to customers
Support sales team/process with prospective and current customers, including navigating the organization to nurture champions and super users
Work internally with Product to prepare and deliver customized insights reports, which aid in demonstrating ROI and customer expansion.
Stay current on BinSentry’s product releases, and roll out new features/functionality to your assigned customers
Utilize the Hubspot CRM to maintain up-to-date records and effective customer communication
Listen to customers and ensure a strong customer feedback loop exists throughout the company

Requirements

What you’ll need

University/College degree or equivalent
3+ years of Customer Success experience or equivalent in Account Management
3+ years Customer Success experience directly managing a book of business greater than $1MM ARR
Familiarity with following onboarding / training processes
Knowledge of or willingness to learn agricultural feed supply chain
Must have a valid passport
Must be willing to travel at least 25% of the time

Benefits

Comp & perks

Comprehensive benefits package, including health, and dental
Competitive compensation and an equity and bonus package
A meaningful mission in which you are invited to participate
Brag-worthy swag

ATS Keywords

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Applicant Tracking System Keywords

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Hard Skills & Tools

customer successaccount managementonboarding processestraining programscustomer communicationROI demonstrationcustomer feedback loopagricultural feed supply chain

Soft Skills

customer engagementrelationship buildingcommunicationproblem-solvingorganizational skills

Certifications

University/College degree