Data Scientist
DailyPay
PythonSQLTableau
Senior Data Analyst, Chatbot, AI/LLM
Binance
full-time
Posted on:
Origin: • 🇹🇼 Taiwan
Visit company websiteJob Level
Senior
Tech Stack
PythonSparkSQLTableau
About the role
- Responsible for the overall planning, design, delivery and promotion of CS bot data analysis.
- Design an effective analysis and reporting system to enable internal teams to quickly break-down key metrics, diagnose weak areas and suggest actionable items.
- Led the implementation of AI (LLM)-based autonomous agents for data analysis, chatbot interaction, and sentiment monitoring.
- Collaborate closely with cross-functional teams including PM, data engineering, and CS operations team to achieve product objectives.
- Review CS bot KPI and user cases regularly and find valuable insights to guide product and operation improvements.
Requirements
- 5+ years of experience in data analytics, with deep expertise in statistics, machine learning, and data-driven decision-making.
- Proficient in SQL, Python, Spark, Power BI, and Tableau, capable of delivering end-to-end analytical solutions.
- Hands-on LLM experience in developing Prompt, RAG, Workflows, GenAI, Dify and Agents, with a strong track record of iterative optimization and performance enhancement.
- Good business sense and logical thinking.
- Ability to synthesize information and generalize the pattern.
- Experience with customer service data analysis and AI bot analysis will be beneficial.
