Data Analyst

• Responsible for the overall planning, design, delivery and promotion of CS bot data analysis.
• Design an effective analysis and reporting system to enable internal teams to quickly break-down key metrics, diagnose weak areas and suggest actionable items.
• Led the implementation of AI (LLM)-based autonomous agents for data analysis, chatbot interaction, and sentiment monitoring.
• Collaborate closely with cross-functional teams including PM, data engineering, and CS operations team to achieve product objectives.
• Review CS bot KPI and user cases regularly and find valuable insights to guide product and operation improvements.

Senior Data Analyst, Chatbot, AI/LLM

Senior Production and NPI Planner, Data Analytics Focus