billups

Director

• Senior responsibility for day-to-day management of the whole Client Services function to service clients and grow client and agency business
• Drive Client Development support and lead new business and large client opportunities with strategic storytelling and vision
• Oversee strategic media plan development, tactical rationale, and ensure team training on planning and implementation tools
• Ensure timely activation of media campaigns, campaign reporting, Proof of Posting (POP) and Campaign Attribution delivery
• Manage shared file drive, templates, operational efficiencies, and multiple project deadlines
• Develop strong relationships with agency, client and media vendor contacts and attend relevant events and panels
• Provide thought leadership, host internal training, and advocate Billups' mission/vision/platform
• Identify, develop and convert new business opportunities; compile business planning and forecasting and ensure annual budget delivery
• Lead client services leadership: P&L and forecast leadership, resolve campaign issues, and promote revenue-generating mindset
• Collaborate with Investment, Marketing, PlatSol, Production, AdOps, HR and other departments to meet client needs
• Directly and indirectly supervise Assistants through Senior Account Directors; conduct 1:1s, onboarding, training, performance management and change management

Business Director

Account Manager

• Media Planning & Buying: manage clients, contribute to growing client and agency business, understand client strategies and KPIs, support Client Development, develop strategic writing skills, review and approve media-related contracts, lead end-to-end planning and account ownership
• Project Management: manage shared file drives, ensure timely activation of media campaigns, liaise with vendors on artwork delivery and approvals, manage campaign reporting (Proof of Posting and Campaign Attribution), adopt templates and guidelines, juggle multiple deadlines, coordinate calendars and meetings, strong adoption of tools and systems
• Thought Leadership: develop industry knowledge, attend meetings and events, share knowledge and best practices, advocate Billups' mission/vision/purpose, contribute to company initiatives, stay up to date on OOH media landscape
• Business Development: develop and convert new business opportunities, collaborate with team leadership and Client Development, help identify revenue growth opportunities, maintain vendor relationships and margin goals, secure and execute prospect meetings
• Professionalism and Compliance: comply with company policies and procedures, complete assigned company training, adopt and contribute to tools and systems
• Team Leadership Duties: supervise and lead Assistants/Account Executives/Senior Account Executives, provide training and onboarding, monitor workflow, conduct regular 1:1s, address underperformance, champion organizational change, ensure clear communication, manage and resolve conflicts, establish team goals, foster collaboration and inclusion, identify and develop future leaders

Account Executive

• Help to respond to briefs to show how billups products/services can help clients achieve their goals in programmatic OOH
• Set up programmatic campaigns using a range of targeting criteria across DSP and proprietary platform
• Report and analyze live campaign performance weekly and produce end-of-campaign reports
• Independently monitor and pace campaigns; optimize as needed and troubleshoot common issues
• Monitor campaign delivery (performance and pacing) and manage multiple clients
• Communicate with clients confidently, handle basic difficult situations, and identify upsell opportunities
• Assist in ensuring campaigns are reconciled promptly and accurately in finance systems
• Create campaign reports and produce weekly, monthly and quarterly performance analysis
• Use pipeline management tools and build case studies to assist revenue generation
• Champion product offering and build understanding of competitors
• Help determine media owner selection, pricing and volume; liaise with Trading team to execute supply/demand tactics

Business Director

Account Manager

Senior Account Executive, Programmatic