Billhighway

Client Support Associate

Billhighway

full-time

Posted on:

Origin:  • 🇺🇸 United States • District of Columbia, Florida, Idaho, Illinois

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Salary

💰 $24 per hour

Job Level

JuniorMid-Level

Tech Stack

JavaScriptSQL

About the role

  • Handle customer service inquiries via telephone, email, and case management ticketing system from Associations and Unions
  • Collaborate with other departments to resolve customer issues
  • Troubleshooting of our AMS system for clients as needed
  • Advocate for customers by submitting improvement ideas and supporting other departments through projects and implementation transitions.

Requirements

  • Earned a bachelor’s degree in a technical field or equivalent experience
  • Have 1-3+ year’s relevant experience in SaaS solution support
  • Can analyze and explain complicated data to our clients
  • Understand technology such as MS SQL, HTML, JavaScript and CSS
  • Eligible candidates reside in one of these states: DC, FL, ID, IL, IN, MD, MI, MN, NC, NH, NJ, OH, PA, SC, TN, TX, VA, WV.