Billhighway

Sales Development Rep

• Research and identify potential customers who could benefit from re:Members software
• Conduct high-volume outbound calls, emails, and social media outreach to engage with prospects and introduce them to re:Members solutions.
• Qualify leads by understanding their needs, challenges, and potential fit with re:Members offerings.
• Maintain accurate and up-to-date records of all sales activities and communications in the CRM system.
• Drive growth and industry impact by supporting re:Members products for non-profit member-based organizations.

Sales Development Representative

Project Manager

• Oversee the end-to-end implementation of Salesforce including the configuration, user set up, custom workflows, and integrations.
• Ensure solutions are scalable and tailored to business requirements.
• Continuously assess system performance and user feedback to implement improvements.
• Provide training, support, and documentation to ensure user adoption and long-term system success.
• Design and maintain clean, scalable data models that support reporting, segmentation, and automation.
• Establish the best practices for data quality, integrity, and security.
• Act as an AMS Platform subject matter expert and trusted advisor.
• Recommend tools, features, and strategies to maximize impact align with long-term business goals.
• Partner with key internal stakeholders including other members of the Implementation team and the Product team.
• Act as the voice of the customer with Product to advocate for product improvements and evaluate roadmap decisions.

Project Manager, AMS Platform

Compliance

• Lead and support audit engagements such as SOC and PCI ensuring compliance with industry standards, internal policies, and regulatory requirements.
• Perform risk assessments, document root cause analyses, and track corrective action plans to resolution.
• Develop, author, and revise enterprise policies and procedures; monitoring emerging regulations and data protection laws to maintain compliance.
• Engage stakeholders to integrate audit findings into the organization's strategic planning.
• Lead cross-functional projects ensuring successful remediation of compliance related initiatives.

Compliance Lead

Client Services Representative

• Handle customer service inquiries via telephone, email, and case management ticketing system from Associations and Unions
• Collaborate with other departments to resolve customer issues
• Troubleshooting of our AMS system for clients as needed
• Advocate for customers by submitting improvement ideas and supporting other departments through projects and implementation transitions.

Client Support Associate

Financial Planning and Analysis

• Manage the Accounts payable/ Accounts resolution processes
• Calculate and prepare month end entries and general ledger updates.
• Develop monthly reports for analysis of forecast variances, trends, and ad hoc reports
• Address internal and external inquiries related to financial activities, ensuring accurate and timely communication.
• Drive process improvement through collaboration with team members.

Finance and Accounting Specialist

Salesforce Consultant

• Salesforce Administration - Manage and optimize Salesforce configurations, workflows, and integrations, with an openness to continually enhance expertise in Salesforce and related technologies
• Data Architecture - Design and maintain robust data models, ensuring accuracy, scalability, and alignment with business objectives, while developing deeper proficiency in data strategies and tools
• Business Analysis - Collaborate with stakeholders to gather requirements, analyze processes, and deliver actionable insights, fostering a mindset of continuous improvement and innovation
• Project Management - Lead cross-functional projects, ensuring timely delivery of initiatives that align with client success and company goals, while honing project management best practices
• Strategic Leadership - Act as a trusted advisor to clients and internal teams, providing strategic guidance to align technology and data solutions with our client’s missions, while cultivating strategic thinking and leadership capabilities

Sales Development Representative

Project Manager, AMS Platform

Compliance Lead

Client Support Associate

Finance and Accounting Specialist

Client Success Manager / Salesforce Consultant