Aras Corporation

Technical Support Team Lead

Aras Corporation

full-time

Posted on:

Origin:  • 🇺🇸 United States • Massachusetts

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Job Level

Senior

Tech Stack

JavaScriptSQL

About the role

  • Lead a small team of Software Solution Engineers and mentor engineers responsible for addressing the full spectrum of customer issues including performance troubleshooting, diagnosing issues with customizations, product configuration etc.\n
  • Troubleshoots and resolves issues with all product issues, environmental issues and customizations made by subscribers to our open development framework.\n
  • Help to establish and document procedures for new software features\n
  • Serve as an internal escalation point for complex and critical incidents\n
  • Mentor junior team members\n
  • Interact with customers as the first level of escalation\n
  • Participate in collecting and defining requirements\n
  • Participate in developing and testing the product\n
  • Participate in customization of the product for customers\n
  • As both a technical resource and a leader, the Technical Support Team Lead is one of the most challenging jobs in our organization.\n
  • The main required quality of the candidate is his/her versatility. A Team Lead should be able to multi-task the responsibilities of team leadership and technical problem solving; this position provides the opportunity for professional growth in both areas.\n
  • A successful candidate in this position can work on a variety of technical support tasks with competing priorities and manage expectations internally and externally as both an individual and a leader.

Requirements

  • 3-5 years of experience in a Technical Support, IT or a similar role\n
  • Bachelor’s degree in Computer Science, Business and/or Engineering\n
  • Experience supporting Enterprise Applications\n
  • Experience working in a project driven environment\n
  • Working knowledge of MS Windows\n
  • Excellent verbal and written communication skills\n
  • Motivated by a fast paced, team environment\n
  • Previous experience in a leadership or mentor capacity\n
  • Comfortable in a customer facing role with the ability to communicate complex technical information and act as an escalation point\n
  • Ability to work on multiple projects with competing deadlines and deliverables\n
  • Must be eligible to work in the U.S.A.\n
  • Technical product areas (the following are a plus):\n
  • Experience with C# and JavaScript\n
  • Experience with Web Application Development\n
  • Experience with SQL\n
  • Experience with SaaS solutions, DevOps offerings and CICD pipeline deployments