biBerk Business Insurance

Account Executive

• Field inbound calls from small business owners seeking insurance and make outbound calls to leads who have applied for business insurance through our website.
• Effectively articulate the benefits of THREE to potential customers and close sales by: Educating leads on the risks their business may face, and how THREE can address those risks more effectively than other insurance providers.
• Tailoring your sales approach to the unique needs and motivations of each customer.
• Challenging misconceptions and overcoming objections with professionalism and confidence.
• Collaborate with the Underwriting team to collect all necessary documentation from prospects to inform underwriting decisions.
• Meet or exceed monthly sales quota as set by Sales Leadership.
• Maintain consistent availability for shifts as coordinated with your supervisor, ensuring reliable adherence to the agreed-upon work schedule.

Commercial Property and Casualty Insurance Sales Representative

QA Engineer

• Lead, mentor, and develop a QA team, fostering a collaborative and high-performance culture.
• Conduct interviews, influence hiring recommendations, and actively participate in onboarding to support organizational growth.
• Own ongoing coaching, mentoring, and support to team members, including identifying training needs, creating development plans, and promoting QA best practices and standards.
• Conduct regular one-on-one meetings and annual performance reviews.
• Guide and support team members during Sprint Planning, Backlog Refinement, Standups, Retrospectives, and Production Releases ensuring effective participation and alignment with sprint goals.
• Provide insight into team capacity and availability to support accurate sprint planning and delivery commitments.
• Actively support sprint execution by assisting with priority items and removing impediments to ensure sprint objectives are met.
• Own regression suite for your sprint team's area of application responsibility and participate in regression execution.
• Ensure adherence to best practices, maintainability, and scalability as outlined by the Automation Center of Excellence.
• Review and provide feedback on pull requests to ensure test code quality, maintainability, and alignment with organizational standards.
• Ensure test automation efforts align with security, compliance, and regulatory requirements.
• Continuously evaluate and enhance QA processes, practices, and standards in collaboration with other QA Team Leads.
• Oversee and maintain documentation related to testing processes, procedures, tools, and standards.
• Research, evaluate, and propose new testing tools, techniques, and approaches to improve quality, efficiency, and coverage.

QA Team Lead

Claims Specialist

• Determine compensability and/or coverage issues for loss time workers' compensation claims.
• Effectively manage a caseload of loss time claims from numerous jurisdictions.
• Negotiate and direct settlements under management's review.
• Gather medical and factual evidence to determine compensability.
• Direct outside investigation and handle litigation files within given authority.
• Coordinate and maintain contact with claimants and/or their attorneys, outside investigators, and rehabilitation personnel as well as routine contact with insureds, account liaisons and medical providers.

Workers' Compensation Claims Representative

Analyst

• Conduct User Acceptance Testing (UAT) on all new features, bug fixes, and enhancements for the claims system.
• Document and communicate test results, defects, and recommendations for improvement.
• Partner with Claims Systems Team to write clear specific actions for system changes.
• Collaborate with claims leadership to identify process gaps.
• Assist in data validation and integrity checks for regulatory reporting and compliance.
• Participate in workflow evaluations to ensure service level objectives are met.
• Support Claims Compliance by ensuring that all compliance-related changes are implemented effectively and accurately across all platforms.
• Provide feedback to management and IT on system performance.
• Support training initiatives as needed.
• Contribute to continuous improvement projects of the claims system.
• Promote strong collaboration with cross-functional teams to ensure alignment on business goals.

Claims UAT Analyst

DevOps Engineer

• Architect, implement, and enhance CI/CD pipelines in Azure DevOps for application and infrastructure deployments.
• Design, develop, and maintain Infrastructure as Code solutions using Terraform, Azure Bicep, and PowerShell.
• Build and support reusable infrastructure patterns for Azure environments, with awareness of broader multi-cloud design principles.
• Collaborate closely with software engineering teams to support the build, deployment, and operational support of modern web applications, APIs, and platform services.
• Apply a strong application development background to improve build, release, deployment, and configuration management processes.
• Manage and improve existing Azure DevOps pipelines and deployment workflows.
• Oversee and troubleshoot Azure PaaS and platform services used across the organization.
• Support secure cloud design and deployment practices with strong understanding of networking, identity, access management, secrets management, and environment security.
• Partner with development and security teams to improve deployment reliability, operational maturity, and overall security posture.
• Provide mentorship and technical leadership to other DevOps engineers.
• Participate in troubleshooting, operational support, and continuous improvement of DevOps and cloud engineering practices.

Senior DevOps Engineer

• Assists leaders in preparation and maintenance of job descriptions for all positions within the company to ensure job descriptions are accurately portraying the work performed by incumbents.
• This may include internal surveying employees and managers to gather and document the position.
• Assesses positions and their duties to determine classification as exempt or non-exempt, per FLSA standards, and the appropriate salary range.
• Runs company-wide compensation studies as needed.
• This includes benchmarking jobs against survey data to determine competitive ranges for each position.
• Ability to provide and present on report findings and advocate for change.
• Prepares and maintains job classifications and salary grades and ranges.
• Advises management on applicable state and federal employment regulations for compensation policies.
• Receives new position requests and creates the position in the HR Information System, Paylocity.
• Works with area leadership to ensure position is well described, grades the position, ensures FLSA requirements are met based on the positional duties, and confirms with HR Compliance that the Standard Occupational Code and Workers Compensation Codes are accurate.
• Ensures pay transparency language is in all job descriptions.
• Processes employee changes (that contain compensation adjustments) submitted through the HR Information System by Managers.
• Ensures compensation changes are appropriate and all items needed are received to process.
• May require partnership with HR Business Partners to obtain all items needed.
• Provides compensation analysis on annual merit and performance review increases to ensure all employees are within their respective ranges.
• Performs other related duties as assigned by leadership.

Commercial Property and Casualty Insurance Sales Representative

QA Team Lead

Workers' Compensation Claims Representative

Claims UAT Analyst

Senior DevOps Engineer

Compensation Analyst