Licensed Customer Service Representative – Commercial Property and Casualty Insurance

biBerk Business Insurance

Licensed Customer Service Representative for THREE, a growing insurance company. Handling policyholder service inquiries, documentations, and communications for small business insurance.

Posted 6/2/2026full-timeRemote • 🇺🇸 United StatesJuniorMid-Level💰 $22 per hourWebsite

About the role

Key responsibilities & impact

Address policyholder service inquiries via phone and email, such as certification, billing, policy modifications, etc.
Document all customer interactions clearly and accurately in our systems.
Meet case volume targets as set by Service Leadership.
Exhibit professionalism in all phone and email communications.
Acquire in-depth knowledge of THREE’s product, processes, and compliance standards.
Collaborate with teammates via phone, email, and Slack to fulfill service requests and exchange knowledge.

Requirements

What you’ll need

2 years’ experience in call center or similarly fast-paced customer service environment
Insurance Industry experience
Active Commercial Property and Casualty license
Strong computer skills, preferably with experience using Microsoft Outlook, Videoconferencing tools (e.g. Zoom, Teams), and CRM platforms (e.g. Salesforce)
Comfortable with new technology and willingness to learn new systems quickly
Ability to take phone calls and answer emails for up to 8 hours a day
Ability to receive and immediately apply coaching and feedback.
Remote hires must have wired high-speed internet and a private workspace to take calls without interruption.

Benefits

Comp & perks

Great work environment with growth opportunity
Subsidized downtown parking (for in-office positions)
Competitive compensation
Generous amounts of vacation and sick time
Closed on major holidays
401(k) with company match
A fantastic healthcare package
Tuition reimbursement after 6 months of employment
Service recognition after 5 years of employment

ATS Keywords

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Applicant Tracking System Keywords

Tip: use these terms in your resume and cover letter to boost ATS matches.

Hard Skills & Tools

customer servicecase volume managementpolicy modificationsbillingdocumentationcompliance standardscoachingfeedback application

Soft Skills

professionalismcommunicationcollaborationadaptabilitywillingness to learn

Certifications

Commercial Property and Casualty license