BHG Financial

Engineer

• Endpoint Management: Administer and support Microsoft and Apple devices, ensuring smooth operation and user productivity. Implement and maintain robust security measures, troubleshoot hardware and software issues, and manage onboarding/offboarding processes effectively.
• Mobile Device Management: Configure, deploy, and secure Android and Apple mobile devices, ensuring compliance with company policies and industry standards. Provide comprehensive support for mobile device issues to minimize user disruption.
• Azure Virtual Desktop: Manage and optimize Azure Virtual Desktop environments for reliable performance. Ensure secure and efficient access for users, and resolve any issues related to virtual desktop access promptly.
• Local Facility Access and Security: Oversee and manage local access control systems, implement security protocols for physical access, and monitor and respond to security incidents to maintain a safe environment.
• Broadcast Systems: Support and maintain broadcast technology and equipment to ensure seamless operation. Troubleshoot and resolve broadcast-related issues quickly and collaborate with the broadcast team to ensure uninterrupted service.
• SaaS-Based Telephony and IVR: Manage SaaS-based telephony systems and configure IVR systems to enhance customer interactions. Provide support and resolve issues related to telephony and IVR to maintain efficient communication.
• Customer Service: Deliver exceptional technical support to end-users, addressing and resolving technical inquiries and issues in a timely manner. Maintain detailed documentation of support activities, handle service requests via various channels, and contribute to knowledge-sharing by developing and updating FAQs, knowledge articles, and user guides. Keep users informed about incident and service request statuses, triage requests, and collaborate with team members to enhance overall service quality.

Technology Services Engineer

Full-stack Engineer

• The Full-stack Software Engineer will build the work needed to implement functionality from the product backlog.
• Tests deliverables against a user story’s acceptance tests and unit tests;
• The Full-stack Software Engineer will execute necessary documentation as directed or needed.
• Works closely with other team members to ensure that features meet business.
• Analyze and decompose complex user stories and epics into manageable tasks.
• Collaborate with project managers and team members to plan and estimate sprint tasks.
• Offer expertise in architectural and design decisions, as a subject matter expert in SQL, C#, .NET, REST, JSON, and Angular(or React) technologies.
• Guide and mentor junior developers, fostering their growth and understanding of industry best practices.
• Craft high-quality, scalable, and secure code.
• Conduct thorough code reviews (PRs) to uphold code quality and adherence to design principles.
• Identify, troubleshoot, and enhance existing software solutions.
• Collaborate closely with engineers, product managers, and stakeholders to maintain clear communication and streamline workflows.
• Communicate technical concepts effectively to non-technical team members.
• Facilitate team code reviews, training, and planning sessions.
• Operate effectively in high-stress environments, managing multiple priorities concurrently.
• Quickly adapt to changes in requirements or technologies.
• Maintain composure and clarity of thought under pressure.

Senior Software Engineer

• Create, implement, and manage large, multi-tenant Salesforce environment.
• Contribute to all technical aspects of projects, integrations, and solutions developed on the salesforce platform.
• Work with cross-functional teams (onshore/offshore) to ensure technical solutions that align with the technology enterprise vision
• Work with product owners and business analysts to analyze technical requirements for new features/capabilities within Salesforce.
• Design, develop, and configure customized solutions.
• Support the rollout of enhancements to the production environment, which includes coordination of all IT areas involved in the rollout.
• Determine the best approach for coding implementations and work with the team to develop
• Apply common Salesforce principles of good code development, including extensibility, reusability, maintainability, and code coverage (industry best practices)
• Lead code reviews and provide valuable feedback in peer reviews on code and design deliverables (peer code review)

Salesforce Staff Engineer

Salesforce Developer

• Design, develop, and deploy Apex classes, triggers, and batch jobs to implement complex business logic and custom workflows.
• Develop and manage customer and partner portals, Salesforce Communities, and other self-service solutions.
• Design, implement, and maintain APIs (REST/SOAP) for external system integrations, ensuring robust and secure communication between Salesforce and third-party applications.
• Develop solutions for effective data handling, including data migration, data cleansing, and maintaining data quality in Salesforce.
• Build user interfaces using Lightning Web Components and ensure smooth user experiences
• Develop custom objects, fields, and relationships as needed to meet business requirements
• Conduct thorough unit testing, debugging, and performance tuning of Salesforce components and integrations.
• Work closely with functional teams, including Business Analysts and QA, to ensure that the developed solutions meet user requirements and business goals.
• Maintain detailed documentation for customizations, workflows, and integrations for future reference and team onboarding.
• Customize and configure Salesforce Communities for seamless collaboration and user engagement
• Manage code versions and deployments using Copado.

Salesforce Developer, Software Engineering

• Build and maintain internal web applications, including both frontend and backend services
• Develop workflow and tooling that supports how teams actually get work done
• Integrate internal tools with existing systems such as Jira, Confluence, APIs, and identity platforms
• Take early prototypes or proofs of concept and harden them for real-world use
• Collaborate directly with architects and technical leadership to shape solutions and tradeoffs
• Help clarify loosely defined problems and translate them into actionable work
• Make pragmatic technical decisions that balance speed, quality, and long-term supportability
• You’ll often start with a problem statement from stakeholders, not a fully defined specification
• Help break work down into tasks, clarify requirements with stakeholders, and track progress project
• Work closely with experienced architects and engineers, not in isolation
• You’ll have room to influence implementation details and technical direction without being expected to own the full product strategy

Senior Full-Stack Engineer

Database Administrator

•Design, implement, and administer Microsoft SQL Server environments (on-premises and/or cloud)
•Experience with On Prem SQL, Azure SQL and Managed Instance.
•Strong experience work with large Terabyte databases.
•Develop, optimize, and maintain complex T-SQL code including stored procedures, functions, views, triggers, and indexes
•Perform advanced query tuning and execution plan analysis to improve performance
•Monitor database health, capacity, and performance using native and third-party tools
•Implement and manage High Availability and Disaster Recovery (HA/DR) solutions (Always On)
•Expert level setup and administration of SQL clusters and always on Availability Groups.
•Manage and implement Change Data Capture
•Manage backup, restore, and recovery strategies; perform regular DR testing
•Ensure database security through role-based access, encryption, auditing, and compliance controls
•Troubleshoot and resolve production issues, root-cause analysis, and performance bottlenecks
•Automate administrative tasks using T-SQL, SQL Agent jobs, and PowerShell
•Collaborate with developers to enforce database design and coding best practices
•Support application releases, schema changes, and data migrations with minimal downtime
•Experience working with sensitive data and removing data from lower environments.
•Strong experience working with Auditing solutions – SQL Audit, Extended Events or custom monitoring accounts and user access.

Senior Database Administrator

Cloud Engineer

• Collaborate on (and occasionally lead) backend and infrastructure projects built in Golang, Terraform, and Kubernetes with a majority of your time spent in Golang.
• Build and manage automation across environments using Bash, PowerShell, or Python. We prefer Bash, but we're open to whatever skillset you can bring to the table here.
• Work closely with development teams to understand requirements, troubleshoot, and design reliable solutions.
• Deliver clear and precise documentation regarding the new features and systems you'll be composing
• Champion reliability, scalability, observability, and strong software design across the organization.
• Foster BHG’s Positive Mental Attitude culture with optimism, timely communication, and an indomitable spirit.

Senior Cloud Engineer

Financial Planning and Analysis

•Collect, synthesize, and analyze large datasets to identify trends, risks, and opportunities.
•Design and maintain Power BI reports, ensuring integration with underlying SQL-based data sources.
•Support the migration of data outputs from Excel to Adaptive Insights, Power BI, and other automated reporting platforms.
•Update and maintain multi-year financial forecast models for subsidiary companies.
•Take ownership of multiple financial modules and manage them as integral components of the core business.
•Conduct scenario analyses and stress tests to support strategic initiatives.
•Implement modelling within Adaptive Insights, making updates and adjustments as needed.
•Partner with operations, accounting, and leadership teams to align financial goals with business objectives.
•Support ad-hoc projects and special initiatives across various finance teams.
•Drive continuous improvement in forecasting, reporting, and data management processes.
•Implement best practices for efficiency and accuracy in financial workflows.
•Create, maintain, and analyze budgets; identify variances and provide actionable insights.
•Prepare standardized reporting packages, board materials, and executive summaries.
•Support month-end close activities while analyzing and reporting on key risks and opportunities.

Senior Financial Analyst

• Design, develop, and maintain a large, multi-tenant Salesforce environment supporting Sales Cloud and Service Cloud.
• Build and enhance Salesforce solutions using Apex, Aura Components, and Lightning Web Components (LWC).
• Contribute to all technical aspects of Salesforce projects, including custom development, integrations, and platform enhancements.
• Implement and support Salesforce Data Cloud and related data solutions (including Data 360) to improve data visibility, integrity, and activation across systems.
• Partner with cross-functional teams to maintain and enhance integrations, data flows, and overall system reliability.
• Support and optimize AgentForce and agent-facing workflows to improve efficiency and user experience.
• Provide day-to-day Salesforce platform support, including troubleshooting configuration and code-related issues.
• Develop and maintain Salesforce reports and dashboards to support business insights and operational decision-making.
• Work closely with the Lead Management, Strategy & Operations team to review processes, identify inefficiencies, and recommend automation opportunities.
• Collaborate with business analysts and stakeholders to analyze technical requirements and design scalable solutions.
• Coordinate and support the rollout of enhancements to production, including testing, deployment, and post-release validation.
• Document solutions, technical designs, and development standards; recommend and enforce Salesforce best practices.

Senior Salesforce Engineer

QA Engineer

• Design, develop, and maintain automation test scripts for REST APIs, event-driven microservices, and backend services using xUnit, NUnit, and Playwright or similar tools.
• Perform manual testing, automation testing, API testing, and data validation in Azure, MongoDB, and SQL databases.
• Build and maintain integration, regression, and smoke test suites.
• Plan, design, and execute performance and load testing using JMeter or similar tools.
• Provide production support, monitor alerts, troubleshoot issues, and drive them through resolution.
• Log defects with detailed reproduction steps and collaborate with developers, product owners, and integration teams until closure.
• Troubleshoot event-driven systems and message queues (e.g., Kafka), including querying and validating data.
• Contribute to CI/CD pipelines by integrating automated test execution.
• Participate in Agile ceremonies, backlog grooming, and requirements discussions.
• Identify and recommend QA best practices to improve automation coverage, scalability, and monitoring.
• Conduct smoke testing for weekly and monthly releases.
• Coordinate with multiple cross-functional teams to support and validate system integrations.
• Stay current with automation tools, frameworks, and industry best practices.

Software QA Engineer

Communications

• Provide support to partner institutions regarding their portfolios and inquiries
• Initiate correspondence with partner institutions to investigate & resolve customer inquiries such as: Loan Modifications, Bankruptcies, Subordination Requests or Payment Issues
• Create follow-up correspondence in written form
• Track delinquencies within our Loan Management System (LMS)
• Organize data for multiple reports
• Assist internal and external business lines with Institutional Customer Service needs