BHG Financial

Systems Engineer

•A Business Systems Analyst acts as a bridge between business needs and IT solutions, analyzing systems and processes to recommend improvements.
•This position assists with bridging the gap between analytics, operations, operations intelligence, and technology - executing business decisions and ensuring that the organization’s intelligence tools and logic models effectively enhance performance outcomes.
•The ideal candidate will combine analytical and technical expertise, business acumen, and process understanding to support strategic initiatives.
•Working closely with operations and cross-functional teams, the Business System Analyst helps ensure that CCMR3’s operations remain agile, data-driven, and future-focused.

Business Systems Analyst

Data Analyst

• Build, optimize and maintain our digital platforms’ web analytics data and reporting.
• Deliver weekly reporting and insights to leadership.
• Conduct deep dives and analysis on trends and recommend optimizations to improve website performance.
• Partner with our Paid Digital, Email/Direct Mail, and Analytics teams to provide insights that help improve our marketing initiatives, campaigns and customer journeys.
• Optimize Adobe Analytics implementations across our websites and platforms to ensure data is accurately captured and reported.

Senior Digital Analytics Analyst

Operations

•Conduct deep‑dive quantitative analyses to uncover trends, diagnose issues, and support strategic decisions.
•Use statistical techniques and data modeling to transform raw data into meaningful insights.
•Ensure data accuracy and analytical rigor across all deliverables.
•Build and maintain dashboards, automated reports, and performance metrics using modern BI tools.
•Translate business needs into scalable reporting solutions that improve visibility and decision‑making.
•Continuously refine reporting assets for clarity, usability, and impact.
•Partner with teams across operations, product, finance, and leadership to understand goals and deliver data‑driven recommendations.
•Present findings in a clear, compelling way to both technical and non‑technical audiences.
•Support cross‑team initiatives by aligning stakeholders around shared metrics and insights.
•Identify inefficiencies in workflows, reporting processes, and data pipelines.
•Lead root‑cause analyses and propose improvements that enhance operational performance.
•Contribute to best practices for data quality, reporting standards, and analytical processes.
•Provide informal coaching to junior analysts, helping them build technical and analytical skills.
•Share tools, documentation, and best practices to elevate the team’s capabilities.
•Support onboarding and knowledge‑sharing efforts.

Operations Analyst

Salesforce Developer

• Serve as a primary responder for Salesforce production issues, incidents, and escalations
• Investigate, troubleshoot, and resolve defects across Apex, Flows, LWC, integrations, and Salesforce configuration
• Perform root-cause analysis and implement permanent corrective actions to prevent recurring issues
• Monitor platform health, system performance, and integration reliability
• Utilize Copado AI for troubleshooting, code analysis, impact assessments, debugging, and solution recommendations
• Analyze debug logs, exception logs, integration failures, governor limit violations, and automation errors
• Partner closely with Business, Product, QA, and Support teams to prioritize and resolve production incidents
• Develop and deploy hotfixes, patches, and stability improvements with minimal business disruption
• Identify opportunities to improve platform reliability, scalability, and maintainability
• Create and maintain technical documentation, runbooks, and knowledge articles for support processes
• Participate in incident reviews and contribute to continuous improvement initiatives
• Support release validation and post-deployment monitoring activities

Salesforce Developer – Production Support

Security Engineer

• Own and lead the enterprise Business Continuity and Disaster Recovery (BC/DR) program, including strategy, governance, and execution.
• Define and maintain BC/DR frameworks, policies, and standards, including RTO/RPO expectations, system tiering, and recovery strategies.
• Drive enterprise-wide Business Impact Analysis (BIA) processes to identify critical services, dependencies, and recovery priorities.
• Establish and oversee BC/DR testing strategy, including scenario design, execution, and continuous improvement of recovery capabilities.
• Evaluate organizational resilience and identify gaps, risks, and opportunities to improve recovery readiness.
• Advise leadership on resilience risks, recovery tradeoffs, and business continuity investment priorities.
• Report on BC/DR readiness and testing outcomes to senior leadership and support board-level reporting.
• Lead or support risk assessments for critical systems, strategic initiatives, and operational processes.
• Define and evaluate risk related to policy exceptions, resilience gaps, and third-party dependencies.
• Collaborate with business and technology leaders to embed resilience into operational processes and system design.

Senior Information Security GRC Specialist

QA Engineer

• Conduct regular monitoring and testing of operational processes, procedures, and controls to ensure compliance with established standards. Support the Organization by identifying gaps, inefficiencies, and potential risks in workflows.
• Compile and analyze findings from speech analytics, compliance reviews, and QA performance evaluations. Develop clear and detailed reports on testing outcomes, findings, and recommendations for remediation or process improvements.
• Partner with operational teams to discuss results, develop remediation plans, and track timely implementation of corrective actions.
• Analyze trends in findings, speech analytics data and calibration outcomes to distinguish opportunities for improvement. Recommend evidence-based enhancements to testing methodologies and quality control measures that increase accuracy, efficiency and alignment with regulatory and operational priorities.
• Ensure all monitoring and testing activities align with company policies, legal regulations, and industry best practices.
• Maintain accurate records of testing activities, methodologies, and follow-up actions for audit and review purposes.
• Escalate emerging and identified risk trends to Compliance leadership for evaluation of risk impact.
• Continuously monitor regulatory developments and evolving industry best practice. Evaluate their relevance to operational workflows, compliance & QA to inform and establish best practices within the agency. Promote the integration of these practices across communication platforms to enhance risk mitigation and strengthen operational consistency.
• Use QA analytics insights to generate actionable recommendations for Operations leadership, inform education content and coaching strategies, identify behavior trends, and drive enhancements in education programs.
• Work closely with various departments, including Operations, Customer Service, and IT, to foster a cohesive approach to quality assurance and compliance. Disseminate valuable insights and strategies to uplift agency-wide practices.

Quality Assurance Analyst, Monitoring and Testing

• Translate marketing performance into business impact by delivering insights that connect campaign metrics to outcomes such as revenue, customer acquisition, and profitability.
• Monitor and assess channel performance against forecasts to uncover optimization opportunities and scale high-performing strategies.
• Deliver compelling presentations and strategic recommendations to stakeholders at all levels, synthesizing complex data into clear, actionable insights that inform decision-making.
• Leverage data, ensuring integrity and accuracy, to uncover actionable insights that inform business strategy and decision-making.
• Collaborate with cross-functional teams to identify opportunities, design solutions, and implement initiatives that enhance enterprise value.
• Work alongside top-tier professionals to develop, test, and refine strategies that influence key business outcomes.
• Contribute in a dynamic, team-oriented environment that values your perspective, supports your growth, and encourages innovation
• Maintain constant communication with management and staff to ensure proper operations of the organization
• Other duties as assigned.