BHG Financial

Account Executive

• Responsibilities may include, but are not limited to
• Initiate contact with consumers via phone calls, emails, or text messages to negotiate payment plans and collect outstanding debts.
• Maintain accurate and up-to-date records of all communication and collection activities.
• Review and analyze consumer accounts to determine appropriate collection strategies and prioritize collection efforts
• Negotiate payment arrangements, settlements, or alternative options with debtors, considering their financial circumstances.
• Handle and resolve consumer inquiries, disputes, and/or complaints in a professional and efficient manner.
• Maintain confidentiality of sensitive consumer information and adhere to data protection guidelines.
• Complete skip-tracing tactics to gather appropriate contact information for consumers.
• Achieve CCMR3’s monthly targeted growth performance objectives.
• Meet daily, weekly, and monthly goals set by management of CCMR3 Adherence to all CCMR3 policies/procedures

Account Executive – Collections, Legal

•Initiate contact with consumers via phone calls, emails, or text messages to negotiate payment plans and collect outstanding debts.
•Maintain accurate and up-to-date records of all communication and collection activities.
•Review and analyze consumer accounts to determine appropriate collection strategies and prioritize collection efforts
•Negotiate payment arrangements, settlements, or alternative options with debtors, considering their financial circumstances.
•Handle and resolve consumer inquiries, disputes, and/or complaints in a professional and efficient manner.
•Maintain confidentiality of sensitive consumer information and adhere to data protection guidelines.
•Complete skip-tracing tactics to gather appropriate contact information for consumers.
•Achieve CCMR3’s monthly targeted growth performance objectives.
•Meet daily, weekly, and monthly goals set by management of CCMR3 adherence to all CCMR3 policies/procedures

Account Executive – Collections

Accounting Manager

• Accurately processing loan transactions in both our servicing and banking systems
• Ability to research and identify discrepancies in loan activity
• Coordinating with various departments to correct discrepancies
• Daily/Weekly/Reconciliations of balance sheet and income statement accounts
• Assist in creating accruals as part of BHG’s month-end closing process
• Assist during the audit process as needed
• Special projects, as required

Portfolio Accountant

Analyst

•Processes compensation requests from Business Partners and/or management by conducting comprehensive market analyses, including external benchmarking, internal equity review, and developing data‑driven recommendations for individual positions or job families.
•Administers multiple bonus and incentive plans, supports the annual salary planning process, and prepares accrual estimates and payout calculations for Finance.
•Partners with HRIS to ensure data integrity across Compensation and HR platforms by implementing new functionality, enhancing compensation processes, conducting testing, and maintaining job profiles and compensation structures in Workday.
•Partners with People Development and management to review roles across the organization and develop recommendations that support clear career progression, appropriate job titles, compensation bands, and FLSA status.
•Partners with People Development, HRIS, and leadership to support organizational design efforts, including role structure, job architecture, and span of control, ensuring alignment with career frameworks and compensation philosophy.
•Maintains annual participation in external market and salary surveys, collecting and analyzing compensation data to assess and ensure the company’s competitive market position.
•Participates in special projects and performs other duties as required

Compensation Analyst

Data Analyst

•Maintain SQL based loan amortization logic to generate important loan information used for reporting.
•Analyze large amounts of financial data to report on BHG’s growing list of loan portfolios.
•Utilize SQL queries and stored procedures to maintain, enhance and develop reporting packages.
•Involve in the monthly reporting process, review and enhance the process
•Utilize SQL and Excel to build financial models upon closing of new portfolios.
•Provide quantitative analysis on loan portfolios within BHG, build and monitor reports related to loan performance across different portfolios
•Work with internal teams, provide analytical insights regarding BHG’s loan portfolios to internal teams, including Accounting, Collections, Legal.
•Extract, transform, load large amounts of financial data to provide ad-hoc analysis
•Coordinate with BHG’s development team and external parties on the implementation and validation of the new Loan Management System

Financial Data Analyst

Human Resources

•Oversee the daily operation of Workday HCM
•Diagnoses and troubleshoots system issues including data errors, security, process and integration issues with a focus on identifying the root cause and creative problem-solving.
•Supports and sometimes develops maintenance of inbound/outbound Workday HCM integrations to third party vendors
•Performs data uploads into Workday as needed (EIB).
•Configure and implement system upgrades and enhancements, lead testing and data validation, and ensure that overall system performance is aligned with business objectives.
•Work closely with Product Owners to gather and define requirements, recommendations, document changes for change control purposes, design and implement solutions, and ensure user ease of adoption
•Create, review, and participate in functional and regression testing for all system fixes, upgrades, patches, and other maintenance-including bi-annual Workday releases and new system features-and participate in the communication of changes and benefits to end users
•Partner with the business to create, edit and prepare reports & dashboards
•Performs other related duties and special projects as requested

HRIS Analyst, Workday

Systems Engineer

•Serve as the subject matter expert for RingCentral, Twilio, SMS Magic, emerging Microsoft Teams telephony capabilities, and NICE call recording systems.
•Administer, configure, and optimize the RingCentral IVR, call flows, queues, routing logic, and user profiles.
•Manage NICE call recording administration, retention policies, user access, and troubleshooting.
•Support and maintain the small footprint of physical desk phones (≈1%) integrated with RingCentral.
•Support Microsoft Teams phone integration, including call routing, number assignment, and coexistence with RingCentral where applicable.
•Ensure system reliability, call quality, and platform performance across all communication channels.
•Build, maintain, and optimize API integrations between RingCentral, NICE, and other business systems.
•Extract call data, recordings, metrics, and analytics for reporting and operational insights.
•Partner with Data/Analytics teams to ensure clean, structured, and reliable telecom data pipelines.
•Automate data workflows where possible to improve visibility and reduce manual effort.
•Respond to and resolve telecom related incidents logged in Jira Service Management.
•Troubleshoot issues related to call routing, IVR behavior, SMS delivery, recordings, and integrations.
•Partner with InfoSec and Infrastructure teams to ensure secure, compliant telecom operations.
•Collaborate closely with Sales, Customer Service, and other business units to understand communication needs and design effective solutions.
•Translate business requirements into technical configurations and workflows.
•Track all telecom enhancements, requests, and projects in Jira Project Management.
•Maintain accurate documentation of call flows, IVR logic, routing tables, recording workflows, Teams telephony configurations, and platform configurations.
•Establish and enforce telecom standards, naming conventions, and operational procedures.
•Identify opportunities for automation, optimization, and improved customer/agent experience.

Senior Telecom Systems Engineer

QA Engineer

• Listen to and monitor calls for customer satisfaction, compliance, and conformity with BHG processes.
• Performs live call monitoring and provides performance data to management teams.
• Ensure calls comply with internal quality standards and overall consistency in the delivery of “best-practices.”
• Support the overall Quality Assurance work flow by conducting customer call evaluations and providing feedback to Leadership Teams.
• Collect, Coordinates, Evaluate, and provide call data for coaching, feedback and reporting.
• Strong attention to detail.
• Follow compliance policy and procedure.

Quality Assurance Specialist

Engineer

• Endpoint Management: Administer and support Microsoft and Apple devices, ensuring smooth operation and user productivity. Implement and maintain robust security measures, troubleshoot hardware and software issues, and manage onboarding/offboarding processes effectively.
• Mobile Device Management: Configure, deploy, and secure Android and Apple mobile devices, ensuring compliance with company policies and industry standards. Provide comprehensive support for mobile device issues to minimize user disruption.
• Azure Virtual Desktop: Manage and optimize Azure Virtual Desktop environments for reliable performance. Ensure secure and efficient access for users, and resolve any issues related to virtual desktop access promptly.
• Local Facility Access and Security: Oversee and manage local access control systems, implement security protocols for physical access, and monitor and respond to security incidents to maintain a safe environment.
• Broadcast Systems: Support and maintain broadcast technology and equipment to ensure seamless operation. Troubleshoot and resolve broadcast-related issues quickly and collaborate with the broadcast team to ensure uninterrupted service.
• SaaS-Based Telephony and IVR: Manage SaaS-based telephony systems and configure IVR systems to enhance customer interactions. Provide support and resolve issues related to telephony and IVR to maintain efficient communication.
• Customer Service: Deliver exceptional technical support to end-users, addressing and resolving technical inquiries and issues in a timely manner. Maintain detailed documentation of support activities, handle service requests via various channels, and contribute to knowledge-sharing by developing and updating FAQs, knowledge articles, and user guides. Keep users informed about incident and service request statuses, triage requests, and collaborate with team members to enhance overall service quality.