BetMakers Technology Group (ASX:BET)

Administration

• Support data management process with high accuracy
• Handle global teams while meeting operational requirements
• Manage either vision control, Price Manager, or Global Tote Compulsory checks
• Check slack and update team on RDC vision control inquiries
• Handle manual meetings (scratches, closing, and resulting)
• Work on a 24/7 roster on a rotational basis

Associate – Racing, Data Administration

Account Manager

• Support the management of key client relationships to plan and execute on their partnerships, ensuring aligned purposes and objectives are in place to help deliver exceptional value
• Understand and become a subject matter expert on our back end platform tools
• Provide potential clients with in depth demos of BetMakers’ solutions
• Provide quality service and administrative support to the Partnerships Manager APAC and the wider Commercial & Partnerships team
• Work closely with tech and product teams to solve customer pain points and deliver value for clients
• Provide Partnerships lifecycle support, through various streams, analysing trends and proactively communicating with clients and the business on a regular basis
• Act as point of contact to develop and streamline the onboarding process and experience of new clients
• Manage a portfolio of emerging value clients
• Maintain and manage accurate, up-to-date client partnership records
• Develop engagement and communication plans with partners, review on a regular basis
• Coordinating key client relationships for the business to leverage strategic growth opportunities
• Provide exceptional customer service and maintain relationships
• Drive efficiencies within the team through new and updated processes
• Coordinate and prepare regular reporting and insights
• Coordinating key client relationships for the business to leverage strategic growth opportunities.

Partnerships Coordinator

Operations

• Provide operational support for the generation and delivery of ProFORM informatics products.
• Verify that pre-race reports are completed accurately prior to comment generation.
• Ensure all ProFORM products are available according to scheduled release times and contractual obligations.
• Coordinate product availability and liaise with customers to ensure smooth delivery and resolution of any product-related issues.
• Monitor technology systems to ensure optimal performance and data flow.
• Investigate operational and data issues, identify root causes, and escalate to technical support where necessary.
• Maintain the integrity and accuracy of competitor and race data within Racelabs systems.
• Review post-race data reports to identify and correct data inconsistencies or errors.
• Enter race and run position data from video reviews as required.
• Respond to customer enquiries promptly and professionally, providing accurate information and support.
• Collaborate with internal teams to ensure customers receive timely updates and resolutions to reported issues.

Associate Analyst – Racelab Operations

Analyst

• Engaging with customers via various communication channels to address inquiries
• Diagnosing and resolving customer problems and complaints effectively
• Troubleshooting technical or service-related problems reported by customers

Associate Analyst – Global Support

Full-stack Engineer

• Work closely with development teams to deliver effective and high-impact code-based solutions
• Support innovative software development and coding
• Resolve bugs and build new features
• Research ways to solve problems technically
• Monitor technical platforms and report risks
• Learn and apply DevOps practices
• Document solutions and processes
• Develop knowledge of cloud-based solutions (GCP/AWS)
• Implement support processes for smooth product operation
• Prepare reports with valuable data and insights
• Participate in development estimation discussions
• Conduct development tests as required
• Actively participate in knowledge-sharing sessions

Software Developer

• Build and deliver clean, effective code that meets quality standards
• Support the team by developing innovative solutions, fixing issues, adding new features
• Apply DevOps principles to improve delivery, monitoring, and product support
• Document solutions, share knowledge, and champion continuous improvement
• Develop, enhance, and manage cloud-based software products (GCP/AWS)
• Collaborate with developers, UX designers, analysts, and Product teams to plan, design, and deliver new features
• Mentor and guide colleagues and junior team members, offering regular feedback

Associate – Racing, Data Administration

Partnerships Coordinator

Associate Analyst – Racelab Operations

Associate Analyst – Global Support

Software Developer

Senior Software Developer