Operations

• Provide operational support for the generation and delivery of ProFORM informatics products.
• Verify that pre-race reports are completed accurately prior to comment generation.
• Ensure all ProFORM products are available according to scheduled release times and contractual obligations.
• Coordinate product availability and liaise with customers to ensure smooth delivery and resolution of any product-related issues.
• Monitor technology systems to ensure optimal performance and data flow.
• Investigate operational and data issues, identify root causes, and escalate to technical support where necessary.
• Maintain the integrity and accuracy of competitor and race data within Racelabs systems.
• Review post-race data reports to identify and correct data inconsistencies or errors.
• Enter race and run position data from video reviews as required.
• Respond to customer enquiries promptly and professionally, providing accurate information and support.
• Collaborate with internal teams to ensure customers receive timely updates and resolutions to reported issues.

Associate Analyst – Racelab Operations

Sales Operations Executive – International Focus