Propulsion Engineer, Electric Drive Thermal
General Motors
Technical Support Lead
BETA TECHNOLOGIES
full-time
Posted on:
Origin: • 🇺🇸 United States • Vermont
Visit company websiteSalary
💰 $90,000 - $110,000 per year
Job Level
Senior
About the role
- Act as the primary point of contact for escalated technical support issues and provide prompt troubleshooting and resolution.
- Develop deep understanding of charging infrastructure including hardware, software, mobile, and networking components.
- Oversee support tickets: logging, tracking, prioritizing, escalation, and resolution of issues.
- Develop and maintain a comprehensive knowledge base to enable efficient troubleshooting and capture product/process improvements.
- Collaborate closely with engineering, flight ops, product management, manufacturing, sales, and quality to identify recurring issues and drive continuous improvement.
- Ensure highest availability and reliability of charging infrastructure and maintain customer satisfaction.
Requirements
- Associate's degree/Tech School Certificate, with +3 years experience; or +5 years of experience in a related field working as a technical support specialist, factory test, or field service technician.
- Willingness to travel 25% of the time, including internationally.
- Proven experience in providing technical support in EV charging, solar, energy storage, backup power, or similar industries.
- Excellent problem-solving and troubleshooting abilities with a focus on prompt issue resolution.
- Proficiency in using customer support tools and ticketing systems.
- Outstanding communication skills, both written and verbal, with the ability to explain technical concepts to customers and team members who have varying levels of technical knowledge.
- The ability to operate with empathy, professionalism, and a high sense of urgency to resolve issues.
- Proficiency with electrical test equipment such as digital multimeters, oscilloscopes, and data-loggers.
- Bachelor’s Degree in Engineering or related technical subject area. (Above and Beyond)
- +10 years of experience working in a technical support or field service environment for a power electronics manufacturer or charge point operator. (Above and Beyond)
- Physical requirements: frequently required to sit; occasionally stand, walk, use hands, reach, climb, stoop, kneel, crouch, or crawl; frequently lift/move up to 25 pounds and occasionally up to 50 pounds; exposure to moving mechanical parts, fumes, airborne particles, toxic/caustic chemicals, risk of electrical shock; may require ear protection in some environments.
