Senior Vice President, Client Services
Visante
Client Services Lead
Businessolver
full-time
Posted on:
Location: 🇺🇸 United States
Visit company websiteJob Level
Senior
About the role
- Act as the primary liaison between our largest, most complex clients and production teams, ensuring clear communication of goals, objectives, and timelines.
- Conduct and manage client calls and provide comprehensive new client administrator training.
- Maintain all client documentation, including Standard Operating Procedures and process-related materials.
- Stay updated on product releases, updates, and system functionalities through ongoing educational opportunities.
- Collaborate with clients on product updates and provide consultation as needed, partnering closely with the Client Success Leader.
- Deliver clear communication on system functionalities, industry news, project initiatives, and resolution activities.
- Drive continuous improvement in service delivery across all teams to maintain high-quality service standards.
- Coordinate Annual Enrollment activities and proactively engage clients and internal teams on any open items.
- Participate in sales finalist meetings and assist the sales team during prospect visits and services presentations.
- Identify trends and training needs in partnership with internal teams, providing support and expertise to the Service Center team.
- Above all, ensure our clients love us... a lot!
Requirements
- Preferably a college degree (or equivalent).
- 10+ years of experience working directly with large, complex clients in the employee benefits/benefit administration industry.
- Strong project management experience, especially with technology projects, is highly advantageous.
- In-depth understanding of benefit administration and employee benefit programs, and their industry impact.
- Comfortable with technology and adept at navigating systems.
- Ability to troubleshoot issues and navigate Human Capital Management and/or Benefits Administration Systems.
- Experience with Human Resources and HRIS/payroll systems is beneficial.
- Excellent relationship management, project management, and analytical skills.
- Ability to lead client meetings, deliver presentations, and build strong relationships.
- Proven ability to communicate and collaborate across functional areas to ensure a seamless customer experience.
- Resilience under pressure, particularly during busy periods, with a knack for bringing order to chaos.
- Resourceful problem solver, adept at finding solutions collaboratively.
- Tech-savvy with a willingness to learn new technology and effectively communicate technical concepts to clients.
- Availability to travel up to 10%.
