Client Services Lead
Businessolver
full-time
Posted on:
Location Type: Remote
Location: United States
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Salary
💰 $70,000 - $100,000 per year
Job Level
About the role
- Act as the primary liaison between clients and production teams
- Conduct and manage client calls and provide comprehensive new client administrator training
- Maintain all client documentation
- Stay updated on product releases
- Collaborate with clients on product updates
- Drive continuous improvement in service delivery
- Coordinate Annual Enrollment activities
- Participate in sales finalist meetings and assist the sales team
- Identify trends and training needs
Requirements
- 5+ years of experience working directly with clients in the employee benefits/benefit administration industry
- Strong project management experience
- In-depth understanding of benefit administration and employee benefit programs
- Comfortable with technology and adept at navigating systems
- Ability to troubleshoot issues
- Experience with Human Resources and HRIS/payroll systems
- Excellent relationship management, project management, and analytical skills
- Ability to lead client meetings, deliver presentations, and build strong relationships
- Proven ability to collaborate across functional areas
- Resourceful problem solver
Benefits
- comprehensive benefits package
- quarterly bonus incentive plan
Applicant Tracking System Keywords
Tip: use these terms in your resume and cover letter to boost ATS matches.
Hard Skills & Tools
project managementbenefit administrationemployee benefit programsHRISpayroll systemstroubleshooting
Soft Skills
relationship managementanalytical skillsleadershippresentation skillscollaborationproblem solving