Manager, Fleet Operations Support

Highland Electric Fleets

full-time

Posted on: 8/15/2025

Location: Massachusetts • 🇺🇸 United States

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💰 $135,000 - $155,000 per year

Mid-LevelSenior

About the role

The Manager, Fleet Operations Support is responsible for ensuring the smooth operation, high performance, and quality support of Highland’s electric fleet deployments.
This role blends operational oversight, process improvement, technical guidance, and team leadership to deliver an exceptional experience for both external customers and internal stakeholders (customer success, engineering, maintenance).
You will lead and develop a team of Fleet Support Specialists, who provide remote troubleshooting of customer-reported issues and assist in resolving operational challenges.
The role requires strong technical aptitude with EV systems, fleet software, and diagnostic processes, to effectively train and guide team members in problem resolution.

7-10 years’ experience in fleet (heavy, medium, and light-duty vehicle) operations, maintenance, technical support, or service management, with at least 3 years in a leadership role.
Strong technical aptitude and proficiency with ICE and/or electric vehicle troubleshooting, with a strong emphasis on modern on-highway diagnostics. (Master ASE Certifications preferred)
Proven leadership experience managing customer-facing teams with a history of building strong working relationships with stakeholders (customers, dealers, and technicians).
Proficiency with Enterprise Asset Management (EAM) systems, ticketing, workflow management, performance reporting, and issue tracking.
Willingness to travel for periodic customer site visits and company meetings; ability to work standard business hours with occasional evenings and/or holidays.
Excellent problem-solving skills with the ability to communicate across technical and non-technical audiences.