Data and AI Systems Analyst
DATAMAXIS, Inc
Manager, Fleet Operations Support
Highland Electric Fleets
full-time
Posted on:
Origin: • 🇺🇸 United States • Massachusetts
Visit company websiteSalary
💰 $135,000 - $155,000 per year
Job Level
Mid-LevelSenior
About the role
- The Manager, Fleet Operations Support is responsible for ensuring the smooth operation, high performance, and quality support of Highland’s electric fleet deployments.
- This role blends operational oversight, process improvement, technical guidance, and team leadership to deliver an exceptional experience for both external customers and internal stakeholders (customer success, engineering, maintenance).
- You will lead and develop a team of Fleet Support Specialists, who provide remote troubleshooting of customer-reported issues and assist in resolving operational challenges.
- The role requires strong technical aptitude with EV systems, fleet software, and diagnostic processes, to effectively train and guide team members in problem resolution.
Requirements
- 7-10 years’ experience in fleet (heavy, medium, and light-duty vehicle) operations, maintenance, technical support, or service management, with at least 3 years in a leadership role.
- Strong technical aptitude and proficiency with ICE and/or electric vehicle troubleshooting, with a strong emphasis on modern on-highway diagnostics. (Master ASE Certifications preferred)
- Proven leadership experience managing customer-facing teams with a history of building strong working relationships with stakeholders (customers, dealers, and technicians).
- Proficiency with Enterprise Asset Management (EAM) systems, ticketing, workflow management, performance reporting, and issue tracking.
- Willingness to travel for periodic customer site visits and company meetings; ability to work standard business hours with occasional evenings and/or holidays.
- Excellent problem-solving skills with the ability to communicate across technical and non-technical audiences.
