Customer Service Representative
Bestpass
full-time
Posted on:
Location: New York • 🇺🇸 United States
Visit company websiteSalary
💰 $40,000 per year
Job Level
Junior
Tech Stack
Rust
About the role
- Serve as the first point of contact for customer inquiries via phone, chat, and email, ensuring clear, professional, and empathetic communication. across our industry-leading product suite
- Investigate and resolve customer issues, including billing questions, exercising sound judgment to determine when to resolve independently and when to escalate.
- Maintain and update customer accounts in our proprietary internal platforms and CRM software with accuracy and attention to detail.
- Collaborate with peers and internal partners to deliver timely resolutions and a seamless customer experience.
- Contribute to team initiatives by sharing feedback, mentoring newer colleagues, and actively participating in continuous improvement efforts.
Requirements
- Associate degree in Business, Communications, or related field required; bachelor’s degree preferred.
- 1–2 years of customer service or client-facing experience, ideally in a multi-channel support environment.
- Applies structured thinking to resolve customer issues independently; knows when to escalate.
- Demonstrates excellent verbal and written communication skills; approachable, personable, and able to build trust quickly and de-escalate tense or heightened issues.
- Actively supports colleagues, builds stable working relationships, and contributes to team goals.
- Seeks opportunities to mentor, share ideas, and foster a positive, inclusive environment.
- Organized and detail-oriented, able to manage and prioritize workload while maintaining accuracy and professionalism.
- Proficient with MS Office (Excel, Word, Outlook, PowerPoint), Excel is a must
- Familiar with Salesforce or similar CRM systems.