Bestpass

Platform Engineer

• Develop and maintain platform tools for deployment and automation of data products.
• Partner with value stream teams to adopt Data Mesh principles, enabling them to own and scale their data products.
• Design and optimize ingestion and transformation pipelines and jobs using SQL, Python, and PySpark.
• Apply infrastructure-as-code (e.g., Terraform) to automate platform provisioning.
• Contribute to and improve CI/CD workflows for data pipelines and platform services.
• Ensure our data platform is reliable and efficient at scale.
• Collaborate across our distributed team to continuously improve platform reliability, performance, and cost-effectiveness.

Data Platform Developer

Systems Engineer

• Administer Windows and Linux systems across on-prem and cloud environments.
• Support and maintain virtual infrastructure including VMware ESXi and vCenter.
• Manage system patching, updates, backups, and performance monitoring.
• Maintain user account provisioning, deprovisioning, and RBAC controls.
• Support daily operations in AWS and/or Azure environments (e.g., EC2, IAM, VPC).
• Operate and maintain system monitoring and alerting tools.
• Document systems procedures and support onboarding/offboarding.

Customer Success Manager

• Develop and execute strategic email campaigns and outreach sequences (personalized and automated).
• Build and optimize workflows using our Customer Success platform.
• Analyze account data to generate customized insights for clients at scale and prioritize actions.
• Facilitate one-to-many engagement efforts (webinars, office hours, etc.).
• Collaborate cross-functionally with Product, Sales, Marketing and Support to drive customer value.
• Engage with customers 1:1 where appropriate to drive product adoption, expansion opportunities or resolve escalated issues.

Operations

• Process existing customers toll and violations data as needed
• Continually seek process improvement and efficiencies and communicate ideas and suggestions
• Update existing SOPs as needed; collaborate on the creation of SOPs for new and evolving processes
• Research and troubleshoot issues, occasionally in collaboration with toll agency partners and cross-functional internal teams.
• Leverage Salesforce CRM for internal and customer communications
• New accounts setup

Support Operations Coordinator

Customer Support

• Serve as the first point of contact for customer inquiries via phone, chat, and email, ensuring clear, professional, and empathetic communication. across our industry-leading product suite
• Investigate and resolve customer issues, including billing questions, exercising sound judgment to determine when to resolve independently and when to escalate.
• Maintain and update customer accounts in our proprietary internal platforms and CRM software with accuracy and attention to detail.
• Collaborate with peers and internal partners to deliver timely resolutions and a seamless customer experience.
• Contribute to team initiatives by sharing feedback, mentoring newer colleagues, and actively participating in continuous improvement efforts.

Customer Service Representative

Implementation Specialist

• As an Implementation Specialist, you’ll play a vital role in setting new customers up for success by delivering services that enhance road safety and streamline back-office operations. By guiding clients through a seamless onboarding process, you’ll help them unlock the full potential of their fleet operations, building strong partnerships and ensuring their long-term satisfaction.
• New Account Implementation: Collaborate with clients to understand stakeholder expectations and fleet operations while forming relationships with key team members. Gather and organize data required for Fleetworthy services. Set up new customer accounts.
• Client and Internal Collaboration: Partner with the sales team to align purchased services with client needs. Coordinate with third-party partners, vendors, and agencies to establish client and Fleetworthy access. Work with internal operational teams to ensure alignment on client expectations and service delivery.
• Account Management and Communication: Ensure services and billing are initiated promptly. Document and participate in client meetings and conference calls. Respond promptly to customer and internal communications, ensuring requests are addressed effectively. Proactively communicate with clients to gather information and provide account updates.
• Process Development and Maintenance: Support the creation and maintenance of documented procedures for implementation processes. Provide input on project estimates and timelines. Maintain current work-in-progress records and archives.