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About the role
Key responsibilities & impact- Own the implementation process from customer kickoff through successful launch and service activation.
- Partner with customers to understand business objectives, operational workflows, stakeholder expectations, and desired outcomes.
- Establish implementation plans, success criteria, timelines, milestones, and governance structures that keep projects on track.
- Conduct stakeholder interviews and discovery sessions to ensure solutions are configured to support customer goals.
- Drive timely launches that accelerate customer adoption and value realization.
- Serve as the primary implementation advisor and trusted partner throughout onboarding.
- Build strong relationships with customer stakeholders and become a credible expert on Fleetworthy solutions.
- Facilitate customer kickoff meetings, weekly status meetings, and executive-level communications.
- Provide personalized training that equips customers to confidently use Fleetworthy's platforms and services.
- Proactively identify risks, remove obstacles, and resolve issues before they impact the customer experience.
- Partner closely with Sales, Customer Success Managers, Operations teams, and subject matter experts to ensure a seamless customer journey.
- Translate customer goals and purchased services into actionable implementation plans.
- Coordinate with third-party providers, agencies, and vendors to establish required integrations, access, and service readiness.
- Ensure successful handoffs and alignment across teams throughout onboarding and post-launch support.
- Align customers on measurable success criteria and key performance indicators from the start of implementation.
- Guide customers through solution activation, adoption, and early value realization.
- Support post-launch engagement and optimization activities to ensure customers achieve their desired outcomes.
- Help identify opportunities to expand value through additional Fleetworthy solutions and services.
- Contribute to the continuous improvement of implementation methodologies, playbooks, and onboarding best practices.
- Help standardize processes that improve quality, efficiency, and consistency across customer implementations.
- Maintain accurate project documentation, implementation records, and progress tracking.
- Provide feedback on project timelines, resource requirements, and process enhancements.
Requirements
What you’ll need- Associate's or Bachelor's degree in Business, Management, Communications, or a related field, or equivalent professional experience.
- 1+ years of experience in customer onboarding, implementation, customer service, project management, customer success, or a related customer-facing role.
- Proven ability to manage multiple projects and stakeholders simultaneously.
- Strong presentation, facilitation, and relationship-building skills.
- Experience leading customer meetings, training sessions, and project communications.
- Proficiency with CRM platforms, project management tools, Microsoft Office, and Excel.
- Exceptional organization, attention to detail, and time management skills.
- Strong analytical thinking and problem-solving abilities.
- Self-motivated with a growth mindset and passion for delivering outstanding customer experiences.
Benefits
Comp & perks- Health insurance
- 401(k) matching
- Paid time off
- Flexible work arrangements
- Professional development
ATS Keywords
✓ Tailor your resumeApplicant Tracking System Keywords
Tip: use these terms in your resume and cover letter to boost ATS matches.
Hard Skills & Tools
project managementcustomer onboardingimplementationcustomer servicecustomer successanalytical thinkingproblem-solvingpresentation skillsfacilitation skillsrelationship-building
Soft Skills
organizationattention to detailtime managementself-motivatedgrowth mindsetcommunicationcollaborationstakeholder managementadaptabilityproactive approach