Customer Service Representative

Bestpass

Customer Service Representative building relationships with customers through professional support. Assisting fleet accounts, owner-operators, or consumers across multiple channels.

Posted 6/23/2026full-timeRemote • 🇺🇸 United StatesJuniorMid-LevelWebsite

About the role

Key responsibilities & impact

Serve as the first point of contact for customer inquiries via phone, chat, and email, ensuring clear, professional, and empathetic communication across our industry-leading product suite.
Investigate and resolve customer issues, including billing questions, exercising sound judgment to determine when to resolve independently and when to escalate.
Maintain and update customer accounts in our proprietary internal platforms and CRM software with accuracy and attention to detail.
Collaborate with peers and internal partners to deliver timely resolutions and a seamless customer experience.
Contribute to team initiatives by sharing feedback, mentoring newer colleagues, and actively participating in continuous improvement efforts.

Requirements

What you’ll need

Associate degree in Business, Communications, or related field required; bachelor’s degree preferred.
1–2 years of customer service or client-facing experience, ideally in a multi-channel support environment.
Applies structured thinking to resolve customer issues independently; knows when to escalate.
Demonstrates excellent verbal and written communication skills; approachable, personable, and able to build trust quickly and de-escalate tense or heightened issues.
Actively supports colleagues, builds stable working relationships, and contributes to team goals.
Seeks opportunities to mentor, share ideas, and foster a positive, inclusive environment.
Organized and detail-oriented, able to manage and prioritize workload while maintaining accuracy and professionalism.

Benefits

Comp & perks

Fleetworthy is committed to fostering a diverse and inclusive culture that is respectful and welcoming of individual differences.
Health insurance.
Paid time off.
Flexible work arrangements.
Professional development opportunities.

ATS Keywords

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Applicant Tracking System Keywords

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Hard Skills & Tools

customer servicebilling resolutionissue investigationaccount managementCRM softwaremulti-channel supportstructured thinkingproblem resolution

Soft Skills

verbal communicationwritten communicationapproachabilitytrust buildingde-escalationteam collaborationmentoringorganizational skillsattention to detailprofessionalism

Certifications

Associate degreeBachelor's degree