Customer Service Representative

Bestpass

Customer Service Representative providing professional support for fleet readiness solutions via phone, chat, and email. Building strong customer relationships through solutions-focused support.

Posted 6/25/2026full-timeRemote • 🇨🇦 CanadaJuniorWebsite

About the role

Key responsibilities & impact

Serve as the first point of contact for customer inquiries via phone, chat, and email, ensuring clear, professional, and empathetic communication across our industry-leading product suite.
Investigate and resolve customer issues, including billing questions, exercising sound judgment to determine when to resolve independently and when to escalate.
Maintain and update customer accounts in our proprietary internal platforms and CRM software with accuracy and attention to detail.
Collaborate with peers and internal partners to deliver timely resolutions and a seamless customer experience.
Contribute to team initiatives by sharing feedback, mentoring newer colleagues, and actively participating in continuous improvement efforts.

Requirements

What you’ll need

Associate degree in Business, Communications, or related field required; bachelor’s degree preferred.
1–2 years of customer service or client-facing experience, ideally in a multi-channel support environment.
Applies structured thinking to resolve customer issues independently; knows when to escalate.
Demonstrates excellent verbal and written communication skills; approachable, personable, and able to build trust quickly and de-escalate tense or heightened issues.
Actively supports colleagues, builds stable working relationships, and contributes to team goals.
Seeks opportunities to mentor, share ideas, and foster a positive, inclusive environment.
Organized and detail-oriented, able to manage and prioritize workload while maintaining accuracy and professionalism.
Proficient with MS Office (Excel, Word, Outlook, PowerPoint), Excel is a must.
Familiar with Salesforce or similar CRM systems.

Benefits

Comp & perks

Fleetworthy is committed to fostering a diverse and inclusive culture that is respectful and welcoming of individual differences. We are proud to be an equal opportunity employer.

ATS Keywords

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Applicant Tracking System Keywords

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Hard Skills & Tools

customer serviceclient-facing experiencestructured thinkingproblem resolutionaccuracyattention to detailmulti-channel support

Soft Skills

verbal communicationwritten communicationapproachabletrust buildingde-escalationteam collaborationmentoringorganizational skillsdetail-orientedprofessionalism

Certifications

Associate degreeBachelor's degree