Bestpass

Customer Support

• Serve as the first point of contact for customer inquiries via phone, chat, and email, ensuring clear, professional, and empathetic communication. across our industry-leading product suite
• Investigate and resolve customer issues, including billing questions, exercising sound judgment to determine when to resolve independently and when to escalate.
• Maintain and update customer accounts in our proprietary internal platforms and CRM software with accuracy and attention to detail.
• Collaborate with peers and internal partners to deliver timely resolutions and a seamless customer experience.
• Contribute to team initiatives by sharing feedback, mentoring newer colleagues, and actively participating in continuous improvement efforts.

Customer Service Representative

Implementation Specialist

• As an Implementation Specialist, you’ll play a vital role in setting new customers up for success by delivering services that enhance road safety and streamline back-office operations. By guiding clients through a seamless onboarding process, you’ll help them unlock the full potential of their fleet operations, building strong partnerships and ensuring their long-term satisfaction.
• New Account Implementation: Collaborate with clients to understand stakeholder expectations and fleet operations while forming relationships with key team members. Gather and organize data required for Fleetworthy services. Set up new customer accounts.
• Client and Internal Collaboration: Partner with the sales team to align purchased services with client needs. Coordinate with third-party partners, vendors, and agencies to establish client and Fleetworthy access. Work with internal operational teams to ensure alignment on client expectations and service delivery.
• Account Management and Communication: Ensure services and billing are initiated promptly. Document and participate in client meetings and conference calls. Respond promptly to customer and internal communications, ensuring requests are addressed effectively. Proactively communicate with clients to gather information and provide account updates.
• Process Development and Maintenance: Support the creation and maintenance of documented procedures for implementation processes. Provide input on project estimates and timelines. Maintain current work-in-progress records and archives.