Bestpass

Implementation Specialist

Bestpass

full-time

Posted on:

Location Type: Remote

Location: United States

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Tech Stack

Rust

About the role

  • Collaborate with clients to understand stakeholder expectations and fleet operations while forming relationships with key team members.
  • Gather and organize data required for Fleetworthy services.
  • Set up new customer accounts.
  • Partner with the sales team to align purchased services with client needs.
  • Coordinate with third-party partners, vendors, and agencies to establish client and Fleetworthy access.
  • Work with internal operational teams to ensure alignment on client expectations and service delivery.
  • Ensure services and billing are initiated promptly.
  • Document and participate in client meetings and conference calls.
  • Respond promptly to customer and internal communications, ensuring requests are addressed effectively.
  • Proactively communicate with clients to gather information and provide account updates.
  • Support the creation and maintenance of documented procedures for implementation processes.
  • Provide input on project estimates and timelines.
  • Maintain current work-in-progress records and archives.

Requirements

  • Bachelor’s or Associate’s degree in Business or Business Management, or equivalent work experience.
  • Minimum of 3 years of experience in client services or project management.
  • Proficiency in MS Office (including Excel) and CRM systems.
  • Strong communication, listening, and presentation skills.
  • Analytical thinking, problem-solving, and attention to detail.
  • Excellent organization and time management skills.
Benefits
  • Health insurance
  • Retirement plans
  • Paid time off
  • Flexible work arrangements
  • Professional development
  • Equipment allowances
Applicant Tracking System Keywords

Tip: use these terms in your resume and cover letter to boost ATS matches.

Hard Skills & Tools
data organizationproject managementaccount managementservice deliverybilling processesprocedure documentationanalytical thinkingproblem-solvingattention to detailtime management
Soft Skills
communication skillslistening skillspresentation skillsrelationship buildingcollaborationproactive communicationcustomer serviceorganizational skills
Certifications
Bachelor’s degreeAssociate’s degree