Best Egg

Product Designer

• Design end-to-end lending funnel experiences across web and mobile
• Turn requirements into clear flows, strong UI, and effective UX content
• Partner with product, engineering, data, and insights to deliver high-quality work
• Use data, research, and AI tools to identify issues and improve the experience
• Contribute ideas and help shape product direction

Operations

• Manage the investor sales operation from start to finish.
• Partner closely with Capital Markets, treasury and accounting to execute transactions and ensure all aspects of internal and external reporting are correct.
• Execute investor loan allocation strategy on a daily/weekly basis.
• Prepare and close whole loan transactions with investors.
• Directly interface with investors when completing loan sales.
• Ensure data flow is accurate from time of sale.
• Partner with Accounting team to summarize monthly transactions and investigate any discrepancies.
• Communicate sale cadence and pipeline to Treasury and the rest of the Capital Group to enable efficient cash planning.
• Assist with ad hoc transactions for investors such as transfers or financings.
• Ensure daily/monthly reporting is delivered timely/accurately.
• Ad hoc support of other Capital Markets transactions (generating loan tapes, performance analysis, etc.)

Senior Manager, Loan Investor Operations

Account Manager

• Support key strategic relationships with partners and platforms projected to generate billions of dollars in new originations annually
• Serve as the primary point of contact for partner communication and coordination across the business for new partner launches and enhancements
• Project management includes documenting all requirements, building the business case to secure Product resources, coordinating key milestones and deadlines across departments, and communicating updates to internal and external stakeholders
• Build trust and long-term alignment with internal and external partners
• Monitor partner performance across acquisition, conversion, and portfolio quality
• Identify opportunities to improve volume, efficiency, and unit economics
• Use data and insights to guide optimization discussions with partners and senior leaders
• Lead onboarding and launch of new partnerships
• Coordinate cross-functional workstreams across Product, Engineering, Legal, Compliance, and Marketing
• Ensure partnerships launch on time, on scope, and in compliance with requirements
• Partner with Finance on performance reporting, forecasting, and reconciliation
• Ensure operational processes support scalable partner growth
• Work with Product and Engineering to support partner integrations and enhancements
• Partner with Compliance and Legal to ensure partnerships meet regulatory expectations
• Collaborate with Analytics to define metrics and reporting
• Stay current on acquisition and partnership trends
• Provide feedback on partner needs and market opportunities
• Support identification of new partnership opportunities

Senior Manager, Strategic Partnerships

Software Engineer

• Support the execution and ongoing evolution of Best Egg’s customer engagement strategy by developing and executing email, SMS, and push campaigns in Braze.
• Configure tracking, links, and UTM parameters
• Collaborate with stakeholders across Marketing, Product, Compliance, and Brand to understand campaign requirements and support the delivery of accurate, compliant, and effective customer communications.
• Build and QA campaigns using established templates, dynamic content, and segmentation logic, ensuring accuracy, consistency, rendering, and alignment with business and regulatory requirements.
• Configure campaign journeys, personalization logic, and testing setups to support ongoing optimization and performance improvement.
• Maintain and update reusable templates and campaign components to support efficient and scalable execution.
• Support the implementation of required disclosures and regulatory updates in partnership with Compliance.
• Monitor campaign performance and support testing and optimization efforts through structured experimentation.
• Stay current on Braze capabilities and campaign production best practices and contribute ideas to improve processes and execution over time.

Campaign Developer

Manager

• Lead direct mail analytics strategy across the full campaign lifecycle, including audience selection, segmentation, offer strategy, response performance, approval performance, and downstream conversion.
• Analyze key channel metrics, including mail volume, deliverability, response rate, application rate, approval rate, booking rate, cost per booked loan, return on investment, and credit performance.
• Develop and enhance frameworks to identify performance gaps and opportunities across prospecting, prescreen strategy, creative, timing, and offer design.
• Design, prioritize, and evaluate direct mail tests with clear measurement plans and actionable recommendations.
• Experience with response modeling, segmentation, propensity modeling, or offer optimization.
• Strong sense of ownership and urgency to rapidly assess, analyze and recommend solutions any direct mail performance related issues
• Build scalable data products, dashboards, and performance monitoring solutions in Snowflake and related business intelligence environments.
• Use Python to automate analytics workflows, conduct deep-dive analyses, build predictive models, and improve experimentation speed.
• Apply AI automation tools and methods to streamline recurring analysis, insight generation, data quality monitoring, documentation, and reporting.
• Partner with Credit Risk and Marketing teams to balance volume growth, customer quality, unit economics, and underwriting constraints.

Senior Manager, Direct Mail Analytics

Support Engineer

• Responsible for supporting workstations, by working directly with internal users.
• Manage support tickets; incidents and service requests to ensure they are being addressed within SLAs.
• Respond to tickets, emails, telephone calls, and personal requests for technical support.
• Monitor, track, and document tickets to ensure timely resolution.
• Identify, research, and resolve technical issues.
• Verify tickets meet Service Level Agreements to set expectations and measure performance.
• Review survey feedback to improve support experience, tools, and services.
• Onboarding for all new employees, ensuring technology equipment is in place and standard access accounts created prior to start date.
• Manage all printers, ensuring they are functioning; working with vendor for support when needed.
• Maintain asset inventory of physical devices, software and applications.
• Tag all new equipment and input into asset inventory database.
• Responsible for yearly asset inventory audits, ensuring proper tracking of all assets.
• Setup and maintain video conferencing for users, devices, and conference rooms.
• Resolve video conferencing issues; escalating to vendor for support when needed.
• Ensure management is advised of events that may require additional support or escalation.
• Provide management with details regarding ticket escalation processes to ensure free flowing communication within the organization.
• Maintain a “Solutions” repository and ensure top quality solutions are available to all users.

IT Support Analyst

• Lead the evolution of analytics, dashboard reporting, forecasting, and performance insights across consumer lending and customer service operations
• Enable clear, consistent, and actionable views of operational performance
• Oversee reporting, forecasting, and analytics capabilities
• Ensure alignment between business demand, operational performance, and resource planning
• Establish scalable processes for how data is defined, governed, and used across the organization

Senior Manager, Operations Analytics, Reporting

Financial Planning and Analysis

• Perform detailed variance analysis, identifying key drivers and explaining results vs. forecast and prior periods
• Own and deliver monthly management reporting packages for senior leadership, ensuring accuracy, consistency, and timeliness
• Develop clear, concise presentations and forecast outputs for management and executive audiences
• Own budgeting and forecasting for operating expenses, including marketing spend and operational cost efficiency
• Partner with cross-functional teams to deliver insights that drive spend optimization, improve forecasting accuracy, and enhance business performance
• Contribute to the implementation and improvement of internal financial reporting and planning systems, ensuring data integrity and consistency across datasets
• Conduct ad hoc analyses and support special projects to inform business decisions

FP&A Analyst

• Ensure we deliver a positive customer experience throughout the application and verification process
• Handle inbound and outbound phone calls to assist customers with questions, uploading documents and developing information provided on loan applications
• Review loan applications and supporting documentation to validate application details
• Calculate income and verify employment for designated applications
• Document and update case information within the system of record
• Provide feedback on trends that can be used to create bulletins and training modules
• Make recommendations on policies and procedures related to verifications and fraud
• Assist with tests and special projects assigned by management

Operations Associate 1 – Verifications

Director

• Provide independent 2LOD oversight and challenge of credit underwriting, loan amount/credit exposure, pricing, and portfolio performance strategies
• Ensure effective governance frameworks are in place for credit decisioning, strategy changes, documentation, and reporting
• Monitor portfolio performance across originations, vintages, and customer segments
• Identify emerging risks, evolving trends, and portfolio concentration opportunities
• Evaluate impacts of strategy changes on approval rates, credit quality, and profitability
• Understanding of marketing and growth strategies impacts to ensure alignment with credit risk appetite and portfolio objectives
• Review expansion strategies (e.g., new segments, channels, or products) for risk implications
• Ensure adherence to applicable consumer lending and fair lending regulations (e.g., ECOA/Reg B, FCRA, UDAAP, etc.)
• Provide effective challenge on fair lending risk, model bias, and disparate impact considerations
• Support regulatory exams, internal audits, and issue remediation
• Develop and maintain credit risk reporting, insights, and dashboards
• Escalate material risks, control gaps, or model concerns in a timely manner
• Provide oversight of new credit strategies, model deployments, and product launches
• Ensure appropriate risk assessment and governance for FinTech-driven innovations (e.g., alternative data, AI/ML models)
• Support ongoing enhancement of credit risk frameworks and controls

Director, Credit Risk Oversight – Consumer Lending

Collections

• Provide independent 2LOD oversight of collections, recovery, and loss mitigation strategies, ensuring alignment with risk appetite and regulatory expectations
• Review and challenge 1LOD strategies, policies, and performance related to delinquency management, charge-offs, and recoveries
• Evaluate effectiveness of loss management frameworks, including operational controls and decisioning processes
• Assess assumptions, segmentation, and scenario analyses used in forecasting delinquency, charge-offs, and recoveries
• Monitor collections and recovery performance across early-, mid-, and late-stage delinquency
• Evaluate vendor management practices (e.g., agencies, debt buyers) and related risks
• Ensure appropriate controls exist for hardship programs, forbearance, and loss mitigation strategies
• Ensure adherence to applicable consumer protection laws and regulations (e.g., FDCPA, UDAAP, FCRA, Reg Z, Reg B, etc.)
• Support regulatory exams, internal audits, and issue remediation related to collections and recovery
• Develop and present risk insights, KPIs, and emerging trends to key stakeholders as required
• Identify and escalate emerging risks, control gaps, or adverse trends in portfolio performance
• Contribute to enterprise risk assessments and governance forums
• Review new strategies, products, or policy changes impacting collections and recoveries
• Provide risk guidance on transformation initiatives, digital collections strategies, and vendor changes

Director, Collections, Recovery & Loss Mitigation Oversight, Consumer Lending

Risk

• Provide independent 2LOD oversight of fraud risk management frameworks, including policies, standards, and controls
• Review and challenge 1LOD fraud strategies across originations, account management, and servicing
• Ensure alignment of fraud practices with enterprise risk appetite and governance standards
• Partner with credit risk on first payment default trends and data linking analysis
• Oversee and challenge fraud detection and prevention strategies, including application and identity fraud controls, synthetic / stolen identity detection, device, IP, and behavioral analytics, payment fraud / ACH return monitoring, and loan servicing activity monitoring
• Evaluate fraud operations, including case management, investigations, and recovery processes
• Review controls related to customer authentication, identity verification, and digital channels
• Assess vendor and third-party risk related to fraud tools, data providers, and service partners
• Monitor fraud trends, loss rates, and emerging threats across the portfolio
• Develop and deliver fraud risk reporting, dashboards, and insights to various key stakeholders across the company
• Partner with Product, Engineering, Risk, and Operations teams to ensure fraud controls are embedded in product design and customer journeys

Director, Fraud Risk Oversight, Consumer Lending – 2nd Line of Defense

• Lead and evolve the 2LOD credit risk oversight framework, including policies, standards, and governance practices
• Provide independent oversight and credible challenge across underwriting, line management, pricing, and customer lifecycle strategies
• Establish clear risk appetite frameworks, limits, and thresholds for credit performance
• Oversee end-to-end portfolio performance, including originations, vintages, delinquencies, charge-offs, and profitability
• Ownership of identifying emerging risks, evolving trends, and portfolio concentration opportunities
• Translate portfolio-level risk insights into actionable recommendations that inform strategy decisions and support key decision-making
• Understanding of marketing and growth strategies impacts to ensure alignment with credit risk appetite and portfolio objectives
• Review expansion strategies (e.g., new segments, channels, or products) for risk implications
• Partner with Finance and Risk teams on portfolio forecasts, stress scenarios, and performance outlooks
• Ensure consistency between risk appetite, business growth targets, and portfolio outcomes
• Ensure adherence to consumer lending regulations and supervisory expectations (e.g., ECOA/Reg B, FCRA, UDAAP, etc.)
• Oversee fair lending risk management, including model bias, segmentation, and policy impacts
• Serve as a key point of contact for regulatory exams, internal audit, and risk reviews
• Develop and deliver portfolio risk reporting, dashboards, and executive insights to senior leadership and risk committees
• Present portfolio performance, emerging risks, and strategic recommendations to executive stakeholders
• Build, lead, and develop a high-performing 2LOD credit risk oversight team
• Provide direction and oversight to Director-level team members across Credit Risk Oversight, Collections/Recovery & Loss Oversight, and Fraud Risk Oversight
• Foster a strong risk culture and promote effective challenge across the organization
• Provide oversight of new product launches, credit strategy changes, and FinTech innovations
• Ensure appropriate governance for advanced analytics, alternative data, and AI/ML models
• Drive continuous improvement in risk frameworks, tooling, and analytics capabilities