Director, Collections, Recovery & Loss Mitigation Oversight, Consumer Lending
Best Egg
full-time
Posted on:
Location Type: Remote
Location: United States
Visit company websiteExplore more
Salary
💰 $110,000 - $130,000 per year
Job Level
About the role
- Provide independent 2LOD oversight of collections, recovery, and loss mitigation strategies, ensuring alignment with risk appetite and regulatory expectations
- Review and challenge 1LOD strategies, policies, and performance related to delinquency management, charge-offs, and recoveries
- Evaluate effectiveness of loss management frameworks, including operational controls and decisioning processes
- Assess assumptions, segmentation, and scenario analyses used in forecasting delinquency, charge-offs, and recoveries
- Monitor collections and recovery performance across early-, mid-, and late-stage delinquency
- Evaluate vendor management practices (e.g., agencies, debt buyers) and related risks
- Ensure appropriate controls exist for hardship programs, forbearance, and loss mitigation strategies
- Ensure adherence to applicable consumer protection laws and regulations (e.g., FDCPA, UDAAP, FCRA, Reg Z, Reg B, etc.)
- Support regulatory exams, internal audits, and issue remediation related to collections and recovery
- Develop and present risk insights, KPIs, and emerging trends to key stakeholders as required
- Identify and escalate emerging risks, control gaps, or adverse trends in portfolio performance
- Contribute to enterprise risk assessments and governance forums
- Review new strategies, products, or policy changes impacting collections and recoveries
- Provide risk guidance on transformation initiatives, digital collections strategies, and vendor changes
Requirements
- 10+ years of experience in consumer lending, credit risk, collections, recoveries, or loss forecasting
- Experience in a 2LOD risk management, model risk, or audit function, or strong exposure to independent oversight frameworks
- Demonstrated expertise in collections and recovery strategies, including delinquency management and charge-off processes
- Preferred Experience: Experience within a FinTech and/or regulated banking environment
- Knowledge of vendor oversight and third-party risk management in collections
- Working knowledge of U.S. consumer banking regulations, including but not limited to: FDCPA, UDAAP, FCRA, SCRA, Regulation B (ECOA)
- Experience interacting with regulators, internal audit, or compliance functions preferred
Benefits
- Pre-tax and post-tax retirement savings plans with a competitive company matching program
- Generous paid time-off plans including vacation, personal/sick time, paid short--term and long-term disability leaves, paid parental leave, and paid company holidays
- Multiple health care plans to choose from, including dental and vision options
- Flexible Spending Plans for Health Care, Dependent Care, and Health Reimbursement Accounts
- Company-paid benefits such as life insurance, wellness platforms, employee assistance programs, and Health Advocate programs
- Other great discounted benefits include identity theft protection, pet insurance, fitness center reimbursements, and many more!
Applicant Tracking System Keywords
Tip: use these terms in your resume and cover letter to boost ATS matches.
Hard Skills & Tools
collections strategiesrecovery strategiesloss mitigationdelinquency managementcharge-off processesvendor managementrisk assessmentscenario analysisoperational controlsperformance monitoring
Soft Skills
independent oversightstakeholder communicationrisk identificationissue remediationstrategic evaluationanalytical thinkingpresentation skillscollaborationproblem-solvingadaptability