Best Buy Canada

Account Manager

• Advise clients on technology solutions, achieve sales goals, maintain stakeholder relationships, deliver presentations, and negotiate professionally.
• Actively seek opportunities to enhance awareness of Best Buy’s professional services by building relationships with key decision makers in both the public and private sectors.
• Ensuring effective communication to sustain strong relationships and delivering clear, concise sales plans.
• Collaborate with vendor partners to develop optimal solutions for clients.
• Stay informed about new products and offerings and partner with vendors to support presentations and demonstrations.
• Expand vendor commercial solution accreditations to further enhance expertise.

Strategic Account Manager

Data Engineer

• Collaborate with stakeholders and team members to define, design, and deliver strategies for self-serve analytics, personalization, and business intelligence.
• Lead the end-to-end design and implementation of modern data platforms supporting analytics, marketing, and AI use cases.
• Translate business needs and emerging trends into scalable data solutions.
• Apply deep knowledge of data and technology within the broader Best Buy Canada and enterprise environment.
• Set technical direction and provide leadership across strategic initiatives.
• Partner with architects, engineers, data scientists, and designers to define data structures, formats, pipelines, metadata, and orchestration.
• Ensure all solutions align with Best Buy’s security and data protection standards.
• Identify opportunities to improve the performance and stability of existing services through infrastructure enhancements.

Data Architect

Systems Engineer

• Provide Citrix and virtualization expertise throughout project lifecycles, including solution documentation and implementation.
• Serve as SME across Citrix, Windows, and Cloud technologies—collaborating with internal and external teams to build secure, scalable environments.
• Contribute to strategic infrastructure planning and process improvements.
• Deliver L3 support with emphasis on automation, IaC, deployment, orchestration, and monitoring.
• Maintain infrastructure documentation to support knowledge sharing and continuity.
• Participate in sprint planning and resolve technical blockers using deep domain expertise.
• Manage golden image creation, patching, and optimization for virtual desktops.
• Advise technical and non-technical teams on best practices in EUC and automation.
• Lead root cause analysis and implement long-term fixes for infrastructure issues.
• Strengthen infrastructure security through patching and vulnerability remediation.

Citrix Systems Engineer

Support Engineer

• Provide technical support via phone and chat for clients across Canada
• Perform product repair, troubleshooting, upgrades, installations, and other services using remote desktop software
• Provide tutorials to clients on the proper use of their products
• Identify and recommend solutions based on customers’ needs
• Complete training to continuously improve the client experience
• Work a flexible schedule supporting a 24/7/365 business (up to 24 hours/week across shifts)
• Potential to extend contract or transition to permanent role based on performance

Strategic Account Manager

Data Architect

Citrix Systems Engineer

Technical Support Representative