Product Manager – Reverse Logistics, Mobile Activation

Best Buy Canada

Product Manager focusing on reverse logistics and mobile activation for tech sales at Best Buy Canada. Leading cross-functional teams to enhance operational efficiency and customer experiences in a remote-first model.

Posted 7/13/2026full-timeRemote • 🇨🇦 CanadaMid-LevelSenior💰 CA$95,000 - CA$106,000 per yearWebsite

Core Competencies

Role fit

Core Competencies

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Demonstrates expertise in Reverse Logistics and Mobile Phone Activations, effectively translating business needs into actionable product requirements while leading cross-functional agile teams to deliver scalable software solutions. Strong operational mindset with a focus on customer experience and regulatory compliance.

Highest-signal resume keywords

Product ManagementReverse LogisticsAgile Team LeadershipTelecom Activation WorkflowsCustomer Experience Design

ATS Keywords

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Applicant Tracking System Keywords

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Hard Skills

Software Product DeliveryOperational Domain ExpertiseProduct Backlog ManagementIterative Value DeliveryPrivacy and Security Compliance

Soft Skills

CollaborationInfluencingRelationship BuildingTranslating Business Needs

Industry Keywords

Retail OperationsLogisticsSupply ChainPost-Purchase ExperiencesCustomer Data Handling

About the role

Key responsibilities & impact

Deliver on the product vision and roadmap for Reverse Logistics
Lead an agile, cross-functional delivery team to build scalable and reliable platforms that support reverse logistics and returns operations end-to-end
Serve as the functional domain expert in reverse logistics, connecting technical implementation with business context and operational goals
Collaborate with internal partners and external vendors to engage, influence, and build strong working relationships
Contribute to the broader reverse-logistics modernization journey, unlocking value from new platforms and capabilities and supporting new initiatives
Partner with engineering and delivery teams in an agile environment to deliver scalable and reliable experiences that support Mobile Phone Activations end-to-end
Partner closely with operational stakeholders to understand pain points and translate business needs into well-defined product backlog items and actionable outcomes for delivery teams
Serve as the functional domain expert in Mobile Phone Activations, connecting technical implementation with business context and operational goals
Contribute to the end-to-end mobile activation evolution, unlocking value from integrated carrier, financing, and fulfillment capabilities while enabling new customer and associate-led activation experiences

Requirements

What you’ll need

4+ years of experience as a product manager delivering software products in complex operational domains (retail operations, logistics, supply chain, or post-purchase experiences)
Hands-on familiarity with reverse logistics concepts (returns, repairs, return-to-vendor, write-offs/disposition, shipping)
Experience leading cross-functional agile teams and delivering iterative value through well-shaped roadmaps, backlogs, and clear outcome measures
Strong ability to partner with technology, business, and operations teams, translate needs into product requirements, and make effective trade-offs across scope, timeline, and value
4+ years of experience as a product manager delivering software products in complex, customer-facing ecosystems, ideally within telecom, retail, or transactional platforms
Experience with telecom activation workflows, including plan selection, provisioning, and real-time transaction processing across multiple carrier partners
Hands-on experience designing customer and front-line associate experiences, balancing self-serve capabilities with assisted selling in high-volume environments
Experience working with systems that handle sensitive customer data (PII), with a strong understanding of privacy, security, and regulatory compliance requirements
Strong operational mindset, with familiarity in piloting & iterations for front-line associates.

Benefits

Comp & perks

Remote-first work environment
Employee discounts on awesome tech from day one
Flexible health benefits and wellness program
TFSA and RRSP programs
100% matched company pension plan
Training programs to build new and transferable skills