BERLITZ

Customer Support

• Provides basic lesson support for Live Online instructors and students
• Maintains positive customer relations and ensures customer satisfaction
• Resolves customer inquiries and complaints via phone, email, and case management
• Maintains customer records
• Conducts first-lesson orientations
• Schedules lessons for customers and instructors
• Encourages customer re-enrollments

Customer Service Representative, Portuguese

Content Marketing Manager

• Write and edit blog posts, landing pages, email campaigns, and website content
• Translate complex training solutions into clear, compelling messaging
• Support content strategy aligned to business goals
• Plan and manage a consistent social media calendar
• Create posts, captions, and short-form content
• Monitor engagement and optimize performance
• Create simple, on-brand graphics using tools like Canva or Adobe Express
• Collaborate with designers or agencies for larger projects
• Support integrated campaigns across email, web, and social
• Align messaging with sales and marketing teams
• Track and report on content performance
• Use insights to improve results

Content Marketing Specialist

Communications

• Prepare and deliver professional development sessions in business and workplace communication for individuals and groups
• Facilitate communication development for meetings, presentations, negotiations, and professional discussion
• Incorporate case studies, simulations, role plays, and practical workplace scenarios
• Assess participant progress and provide individualized coaching and performance feedback
• Strengthen clarity, tone, professionalism, confidence, and communication effectiveness
• Adapt program delivery to industry-related workplace contexts when needed
• Support participants in developing executive presence and professional credibility
• Prepare progress reports and recommendations

Customer Service Representative, Portuguese

Content Marketing Specialist

Business Communication Skills Trainer