Berkeley Research Group (BRG)

ServiceNow

• Own and maintain ITSM processes including Incident, Problem, Change, Request, and Knowledge Management
• Chair and facilitate governance meetings such as CAB, Incident Review, and Problem Review
• Ensure compliance with ITIL best practices and organizational policies
• Define and monitor KPIs, SLAs, and OLAs for ITSM processes
• Configure and maintain ITSM modules in ServiceNow (Incident, Change, Problem, CMDB, etc.)
• Develop workflows, business rules, and automation to optimize service delivery
• Collaborate with developers and stakeholders to implement enhancements and integrations
• Analyze process performance and identify opportunities for improvement
• Generate and present reports on ITSM performance metrics

Senior ITSM ServiceNow Analyst

Consultant

• Performs data collection (quantitative and qualitative), research (industry and subject matter), and analysis utilizing basic analytic techniques to solve client problems
• Provides expertise in insurance denial protocols and works with the client to recommend solutions
• Applies appropriate tools and methodology to assignments and if unavailable completes research utilizing journals and online tools to move the initiative forward
• Identifies next steps and/or work arounds on assigned tasks to begin working more independently
• Audits practices and own work via data analysis, interviewing, and shadowing to ensure good quality work, identify inconsistencies, and elevate areas of opportunity or risk
• Manages client relationship at the representative level
• Adapts to different client personalities and internal management styles to ensure expectations are met on both ends
• Communicates effectively in all manner and adjusts context based on role of individual being addressed
• Participates in a positive team environment and works hard to meet client deadlines and quality expectations.

Managing Consultant – Margin & Operational Improvement, Revenue Cycle

Infrastructure Engineer

• Design and maintain organization’s on-premises and Azure infrastructure.
• Ensure the stability, security, and scalability of mission-critical systems.
• Architect, deploy, and optimize Azure Virtual Machines.
• Lead identity and access design using Azure AD, RBAC, and conditional access controls.
• Oversee Azure governance including policies and cost optimization.
• Drive modernization efforts including virtualization improvements and Azure migration.
• Lead major infrastructure projects and cloud transformations end-to-end.
• Mentor junior engineers and drive knowledge sharing.

Senior Cloud Infrastructure Engineer

Financial Planning and Analysis

• Analyze financial and operational performance
• Develop deep expertise in financial data
• Build and maintain complex financial models
• Design and develop new reporting and analytics
• Partner with FP&A team members and Practice Leaders

FP&A Manager

Security Engineer

• Own, manage, and support the application of key compliance frameworks (SOC 1 and 2, ISO 27001, CSA STAR, NIST CSF, etc).
• Develop, control, and maintain applicable organizational policies, procedures, best practices, and guides associated with key compliance requirements and in support of annual audits.
• Assist in the development and implementation of an internal audit program designed to measure the effectiveness of organizational processes and procedures, assess organizational adherence to those processes and procedures, identify opportunities for organizational and systemic process improvement, and alert the organization about emerging risks to the comprehensive compliance program.
• Support the Risk Management Program making risk-based decisions an integrated part of the cultural landscape, including: risk identification, risk mitigation, risk monitoring, risk reporting, and documentation of risk realization and/or retirement.
• Work closely with the Security Operations (SecOps) team to ensure security functions meet operational compliance requirements and will meet/exceed independent annual audit standards.
• Ensure technical, operational, and administrative controls are fully operable and meet standards necessary for SOC 1 and 2 audits.
• Support Quarterly Access Reviews (QARs) as part of the larger User Access Request process.

Security Engineer – Compliance

Art Director

• Translate strategy into creative direction, leading the concept and development of key projects from idea through delivery.
• Provide art direction, feedback, and hands-on creative leadership to elevate work across the team.
• Drive brand and design consistency across print and digital, acting as a steward of visual standards.
• Support campaign development, concepting omni-channel creative and guiding projects from concept to completion.
• Partner with the team to turn ideas into fully realized marketing deliverables, contributing directly when needed.
• Lead the team’s digital-first approach, ensuring work is modern, effective, and scalable.

Associate Creative Director

Analyst

• Develop and maintain databases, spreadsheets, and files
• Perform detailed research and analysis of data
• Develop analyses and financial models
• Provide support on client aspects and projects
• Prepare reports and presentations

Analyst, Strategy and Policy

Engineering Manager

• Lead Data Engineering team and external vendors to support BRG’s enterprise data platforms.
• Manage, maintain, and improve our nightly ETL (Extract Transform Load) processes from BRG’s ERP (Workday) to downstream proprietary systems (running on SQL Server and Snowflake).
• Work with corporate departments to understand their data footprint and data needs.
• Creation and maintenance of data integrations (data flows, API calls, synchronization, ETL/ELT, custom scripts, alerts, etc).
• Design, implementation and monitoring of disaster recovery and business continuity procedures related to data systems.
• Lead efforts to adopt PowerBI.
• Creation of datasets, analysis services models, and reports as needed; assist others with the creation of automated reporting packages.
• Creation of procedures for data warehousing.
• Participation in development of overall data architecture and strategy.
• Maintain documentation of data structures, dictionaries, data models, maps, and other artifacts.
• Project management and planning: coordinating system changes and efforts with business team members, IT staff and vendors.
• IT change management.
• Budget and financial analysis of the cost of data platforms and cost saving measures.
• Tier III support.

Enterprise Data Engineering Manager

Product Manager

• Own product execution for a defined area of the product, clearly articulating direction and influencing cross-functional partners to align and deliver.
• Collaborate closely with internal and external partners to understand various customer segments, validate solutions, and build products that scale.
• Own and manage the product roadmap, prioritizing features and enhancements based on customer impact, business goals, and market dynamics.
• Partner with engineering leads to ensure teams have well-defined stories, acceptance criteria, and priorities.
• Manage and facilitate agile ceremonies including sprint planning, backlog refinement, daily standups, sprint reviews, and retrospectives.
• Drive product launch operations for your area, including release planning, product documentation, communication, adoption, and iteration.
• Lead change management for product initiatives, collaborating with stakeholders to plan, communicate, and support successful adoption and governance of new features.
• Define and track success metrics, using data and insights to inform decisions and tradeoffs.
• Operate with autonomy in an ambiguous environment, using judgment, intuition, and feedback loops to drive results.

Accountant

• Assist with the preparation of accurate and timely monthly, quarterly, and annual financial statements.
• Perform analysis of general ledger activity including account reconciliations.
• Maintain financial records for subsidiary companies by analyzing balance sheets and general ledger accounts.
• Reconcile foreign stand-alone financials under local accounting standards to US GAAP (compared to US books).
• Provide financial status information by preparing special reports; completing special projects when requested.
• Review department and GL account coding of transactions (i.e. vouchers) for appropriateness.
• Perform bank reconciliations including foreign subsidiaries’ bank accounts.
• Propose and prepare standard recurring and non-recurring journal entries including adjusting entries.
• Assist in variance analysis review of financial statement transactions as part of period end close process.
• Prepare audit schedules with the GL team to ensure a clean and timely year-end audit for US and foreign entities.
• Assist in documenting and maintaining the Company’s global accounting policies.
• Work collaboratively and communicate often with several internal departments.
• Adapt to new tasks and responsibilities as the business grows and changes.

Staff Accountant – International

• Analyze historical and projected financial information.
• Develop detailed financial models to value companies and complex securities.
• Direct junior staff in developing financial models.
• Manage large data sets in Microsoft Excel.
• Present thorough valuation analyses to clients.

Valuation Managing Consultant – Corporate Finance

Attorney

• Responsible for all aspects of full-charge client billing
• Provide outstanding service to the Firm’s personnel, clients, and subcontractors
• Daily, heavy Client contract review and matter set up upon case activation
• Generating client invoices for routine, electronic, and complex billing arrangements
• Follow through, tracking, and reporting of multiple assignments and progress
• Data entry, editing, customizing, and processing of Client invoices in accordance with contracts terms
• WIP Analysis, tracking, and reporting
• Assist as needed in guiding and supporting other billing staff once trained and qualified

Billing Specialist – Legal

• Demonstrate creativity and efficient use of relevant software tools, analytical methods and computer models to develop solutions.
• Plan and manage all aspects of small to medium sized client engagements and discrete segments of larger projects.
• Delegate assignments to staff, instruct and monitor progress, and review work product for completeness and accuracy.
• Develop analyses and financial models using transactional data and/or financial data.
• Design and generate client deliverables and make valuable contributions to expert reports.
• Manage client relationships and communicate results and work product as appropriate.
• Prioritize assignments and responsibilities to meet goals and deadlines.
• Participate in group practice meetings, contribute to business development initiatives and office functions such as staff training and recruiting.

Managing Consultant – Healthcare Analytics

QA Engineer

• Analyze product requirements, UI/UX designs, and acceptance criteria to identify test scenarios and functional coverage gaps.
• Take ownership of the test strategy for key features and components of Second Sight Solutions applications.
• Design, develop, and maintain comprehensive test plans and scalable automated test cases for new features and enhancements.
• Participate in requirement refinement sessions to ensure clarity, feasibility, and testability.
• Execute manual functional, exploratory, smoke, and regression tests across web applications.
• Collaborate closely with other functional disciplines, including product managers, software developers, designers, and DevOps to identify risks, define testability, and deliver creative testing solutions that ensure features are high-quality and delivered on time.
• Provide early feedback to uncover issues before implementation.
• Improve testing processes by researching and evaluating new tools, optimizing existing tests for speed and reliability, and sharing your knowledge with the team.
• Identify opportunities to automate where appropriate and collaborate with automation engineers.
• Perform validation in staging and production environments before release.
• Support release validation and provide clear recommendations based on testing results and risk assessment.
• Prepare quality documentation and reports by collecting, analyzing, and summarizing information and trends.
• Update and maintain documentation regarding quality assurance testing policies and procedures.

Quality Assurance Engineer

• Collaborate with RPI team members and client stakeholders to deliver engagement objectives across multiple workstreams.
• Apply strong business, strategic, and analytical skills to execute and guide work such as financial modeling and analysis; operational and service strategy development; revenue growth initiatives; operational process and technology optimization; store labor planning and analysis; organizational design support; and assortment/inventory performance analysis.
• Manage, coach, and quality-check the work of junior team members (Associates, Senior Associates, and Consultants) across engagements, ensuring clarity, structure, and timely execution.
• Develop content and contribute to the preparation of high-quality client deliverables, including reports, written analyses, operational insights, and executive-ready presentations.
• Demonstrate the highest level of professionalism, ethics, quality, and integrity in all interactions.
• Support the evolution of RPI methodologies, templates, and processes; contribute insights that strengthen existing service offerings.
• Bring a pragmatic, hands-on approach to problem-solving to ensure recommendations are grounded in operational reality and drive measurable impact.
• Embrace BRG’s Core Values: Honesty, Integrity, Independence, Precision, Respect, Collaboration, Flexibility, and Responsiveness to Clients.