Benjamin Moore

Customer Support

• Responsible for staying current on all platforms used to conduct sales and order placement.
• Provides retailers with support for their online activities.
• Embraces change and applies new training knowledge regularly.
• Achieves proficiency with company policies and marketing programs around promotions, freight policy, product information.
• Supplies information to customers about orders, delivery, product availability, pricing, and promotions.
• Communicates with Logistics personnel to coordinate special delivery requirements and to resolve problems with product availability.
• Maintains accountability and a cheerful demeanor while handling inquiries, building strong relationships with customers and colleagues.
• Exhibits flexibility and creativity to meet customer experience expectations.
• Obtains and evaluates relevant information to handle inquiries and complaints and either resolve customer issues or properly escalate.
• Consistently delivers excellent customer service over the phone and in writing.
• Demonstrates emotional intelligence, working effectively with diverse individuals and actively seeking feedback for professional growth.
• Navigates systems, procedures, and other resources adeptly to provide accurate and prompt resolution to customer inquiries.
• Prioritizes and manages multiple tasks simultaneously in an office environment with tight deadlines.

Customer Experience Representative

Human Resources

• Support HRIS system administration activities, including security setup, table maintenance, system changes, testing, researching, and resolving problems
• Maintain HRIS data integrity by performing system audits and analyzing data on a regular basis
• Assist in the review, testing, and implementation of HRIS upgrades
• Utilize HRIS reporting tool to develop, maintain, and support a variety of standard and custom reports, including compliance, government, and business regulatory reports
• Support HRIS efforts on Dayforce exports and integrations to ensure that files are being sent and received properly and that any issues are resolved
• Maintain detailed documentation on reporting requirements, testing activities, and other HRIS processes
• Provide support to HCM practitioners by analyzing and troubleshooting issues
• Act as a liaison on data-related matters with third party vendors
• Provide data and reports in response to internal audit requests
• Interact with IT department to resolve network issues, collaborate on security protocol, and participate in other technical projects as needed
• Contribute to special HRIS/HCM projects as needed

HRIS Analyst

Manager

• Collaborate with Product Managers and R&D to develop a robust formula evaluation process with defined product testing protocols
• Serve as the key contact for recruiting and communicating with professional end-users during the product testing process
• Collaborate with Sales and other agencies to identify target customers based on pre-defined criteria established by Product Management and Customer Segments
• Engage professional end-users to explain testing objectives, timing, location etc. and confirm participation
• Lead end-to-end execution of product testing events including planning, logistics and on-site management
• Collaborate with Product Managers, R&D, and Market Research to develop testing questionnaire
• Send reminders leading up to the test date, and help facilitate the day of testing
• Manage testing calendar to ensure efficiencies
• Ensure participant payment, and testing data is captured
• Manage and develop the Field Sales Engagement strategy
• Continually assess the overall business landscape and gather customer insights to effectively engage the organization on critical business trends

Manager, End User Product Experience

Accounting Manager

• Assist staff and senior accountants with their daily responsibilities
• Assist in the preparation of monthly journal entries and account reconciliations
• Assist in the preparation of the quarterly financial statements submitted to Berkshire Hathaway
• Contribute to department projects as needed

Accounting Intern

Supply Chain

• Serve as a key member of the supply chain team, contributing to report generation and analysis
• Using SAP, and SAP Business Objects; extract data and build reports that can be used by the team to monitor production and inventory scenarios
• Support the monthly, quarterly and annual production, supply and inventory planning process, integrating demand forecasts, production capacity, and inventory targets
• Monitor inventory health across SKUs and distribution centers; develop strategies to manage excess, obsolete, and slow-moving inventory by building and/or reviewing inventory reports
• Influence and negotiate with internal stakeholders to support business priorities and service goals

Supply Chain Planner Intern

Data Scientist

• Perform quantitative and exploratory analysis across business and financial domains, including data mining, statistical analysis, and model development
• Translate ambiguous business questions into structured analytical approaches, data pipelines, and model frameworks
• Generate and test hypotheses using appropriate statistical, econometric, or experimental designs and extract actionable insights
• Develop, train, evaluate, and maintain predictive and machine learning models (regression, classification, clustering, time series, etc.)
• Support the design and development of Generative AI solutions and AI agents using Large Language Models (LLMs)
• Assist in building end-to-end data pipelines, from data ingestion and preparation to modeling, validation, and deployment
• Produce analytical reports, dashboards, and visualizations that highlight trends, drivers, and performance against KPIs
• Convert technical findings into clear, business-ready narratives and recommendations for senior leadership
• Partner with business stakeholders to present insights, answer questions, and support decision-making
• Document methodologies, assumptions, results, and recommendations to ensure transparency and reusability
• Identify opportunities for process improvement, automation, and advanced analytics across the organization
• Demonstrate willingness to learn new tools, technologies, and techniques in a rapidly evolving analytics environment

Data Science, Analytics Intern

Engineering Manager

• Manage the optimization of the plant equipment and process flow within the facility.
• Evaluate processes to identify areas of improvement to employee safety, quality of product, and to the overall operational cost efficiencies.
• Interface daily with operations to identify/resolve problems, implement solutions including diagnosing, troubleshooting, and resolving equipment issues.
• Strategically coordinate the activities of the equipment development, capital equipment, procurement and successful implementation of engineering projects.
• Specify and implement process control procedures and introduce new processes and equipment to improve production efficiencies, increase production yields, and support manufacturing as well as company objectives.
• Use proven problem solving methodologies to provide technical support to manufacturing.
• Manage and coordinate the efforts of the Maintenance Department by setting standards for equipment, implementing TPM (total productive maintenance), and continuously achieving equipment performance metrics.
• Lead engineering projects in all aspects.
• Design and develop for new and modified equipment, specify, produce functional drawings, procure, and implement to satisfy production requirements.
• Conduct studies in operations to maximize work flow and spatial utilization within the facility.

Manufacturing Engineering Manager

Product Manager

• Responsible for bringing products to market
• Manage execution of strategic plans
• Supports many aspects of everyday maintenance of product lines
• Significant cross-functional interaction with various groups in marketing

Associate Product Manager

• Order processing
• Receiving and processing telephone, email and internet orders
• Responding to in-bound customer enquiries via telephone
• Email including order taking
• Product and colour support and issue resolution

Customer Service, Sales Administrator

Communications

• Oversee and deliver the annual communications plan
• Work with agency partners for alignment to brand communications strategy
• Develop content, media strategies, and manage community engagement
• Lead social media community management activities

Communications Marketing Manager

Product Marketing

• Working with the UK leadership team and the US product management colleagues to develop long-term vision and strategy for Benjamin Moore UK Limited product portfolio, aligned to corporate product roadmaps and local business strategic goals.
• Develop and implement UK launch plans, sales projections, line extensions, product messaging, product marketing campaigns, training programmes and sales/specification support materials.
• Continuously assess market trends and the competitive landscape and, working with sales and marketing teams, identify customer needs and opportunities that will drive product development plans.
• Lead product benchmarking & accreditations initiatives to maintain differentiation.
• Lead implementation of colour delivery initiatives (ColorX).
• Work with legal, regulatory and US product management teams to maintain compliance and claim substantiation.
• Support sales/specification team as product technical expert for complaint resolution.
• Manage marketing budgets and track KPIs across all initiatives.
• Lead product market research programmes as required.
• Stay current with market trends, dynamics, customer needs and competitor activities.
• Support wider marketing team with business planning.