Operations Specialist
Nivoda
SQL
Salary
💰 £53,000 - £63,000 per year
Job Level
Lead
Tech Stack
SQLVBA
About the role
- Serve as a coach and a leader, helping to develop the skills of your team so they can achieve their metrics and career goals.
- Own, develop and maintain training/documentation within the team.
- Drive a positive team culture aligned with the company values.
- Maintain a high level of team engagement and motivation.
- Define, review and drive team KPI’s and OKR’s.
- Ensure the team are fulfilling/delivering against all workstreams, under the most efficient team structure, whilst maintaining high quality results.
- Act as an escalation point of the department for the UK team, both internally to Benifex and externally to customers and providers.
- Take ownership and ensure local DS team meet customer SLAs and run to the standard process across the department.
- Drive positive change and efficiencies through collaborative process improvement and change management.
- Driving forward best practice to ensure Benifex quality standards are always met.
- Maintaining confidentiality within all aspects of the job.
- Own and complete regular management reporting.
Requirements
- At least 3 years of experience in leading a Data Processing operation.
- Experience working with HR/payroll/benefits/pension data.
- Good understanding of Access Databases, including some VBA as well as SQL.
- Experience with Microsoft Excel to an advanced level - formulas, pivot tables, queries, audit history.
- Ability to demonstrate leadership capability, including the ability to delegate, inspire and communicate effectively.
- Commercial mindset, comfortable with a competitive landscape and focus on driving long-term customer value.
- Ability to define metrics and utilise data to improve customer experience.
- Ability to attract, retain and grow exceptional talent and able to grow the team in an efficient way and not only by headcount expansion.
- Ability to work cross-functionally with Sales, Product and Operational teams to help drive our strategy and inform business decisions.
- A strong background in all aspects of line management: recruitment, performance management, coaching and development.
- Data manipulation and interrogation experience as an escalation point.
- Please note we are unable to offer visa sponsorship and require to people to be based in the UK for this position.
