Operations

• Leverage large datasets to analyse operational performance and drive data-informed decisions.
• Ensure consistent performance and up-time of the marketplace, proactively addressing issues.
• Implement and manage tools and processes for continuous optimisation and monitoring of marketplace operations.
• Design and implement a global hubs strategy to enhance delivery speed and reliability.
• Build and maintain relationships with logistics partners to expand global delivery capabilities and ensure marketplace reliability.
• Create, automate, and maintain reporting tools and dashboards for fulfilment KPIs, SLAs, and strategic tracking.
• Establish and enforce rigorous quality standards across all aspects of the marketplace.
• Develop and execute strategies for order batching to optimise processing times and reduce costs.
• Drive initiatives to achieve ultra-fast fulfilment times across all markets.
• Oversee ongoing fulfilment processes to ensure they are scalable, reliable, and aligned with business objectives.
• Lead automation projects aimed at streamlining marketplace operations from order processing to delivery.
• Partner with Product, Tech, Data, and Commercial teams to support execution of key business priorities.
• Report to VP Fulfilment as an individual contributor responsible for marketplace reliability and optimisation.

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