Sr. Manager, Revenue Operations
SugarCRM
SQLTableau
Job Level
Mid-LevelSenior
Tech Stack
SQL
About the role
- Leverage large datasets to analyse operational performance and drive data-informed decisions.
- Ensure consistent performance and up-time of the marketplace, proactively addressing issues.
- Implement and manage tools and processes for continuous optimisation and monitoring of marketplace operations.
- Design and implement a global hubs strategy to enhance delivery speed and reliability.
- Build and maintain relationships with logistics partners to expand global delivery capabilities and ensure marketplace reliability.
- Create, automate, and maintain reporting tools and dashboards for fulfilment KPIs, SLAs, and strategic tracking.
- Establish and enforce rigorous quality standards across all aspects of the marketplace.
- Develop and execute strategies for order batching to optimise processing times and reduce costs.
- Drive initiatives to achieve ultra-fast fulfilment times across all markets.
- Oversee ongoing fulfilment processes to ensure they are scalable, reliable, and aligned with business objectives.
- Lead automation projects aimed at streamlining marketplace operations from order processing to delivery.
- Partner with Product, Tech, Data, and Commercial teams to support execution of key business priorities.
- Report to VP Fulfilment as an individual contributor responsible for marketplace reliability and optimisation.
Requirements
- Bachelor’s degree in Business, Operations, Supply Chain, or a related field.
- 5+ years of experience in marketplace management, operations, or a similar role, with a proven track record of driving reliability and optimisation.
- Strong project management skills with experience leading cross-functional teams.
- Deep understanding of marketplace dynamics, fulfilment processes, and supply chain management.
- Experience with automation and technology integration in marketplace operations.
- Strong analytical skills with experience in Excel, SQL, or BI tools.
- Excellent problem-solving and process design skills.
- Demonstrated ability to work independently and manage multiple priorities simultaneously.
- Master’s degree in a relevant field (preferred).
- Experience in the diamond or luxury goods industry (preferred).
- Excellent verbal and written communication skills, capable of influencing senior stakeholders (preferred).
