Super.com

Technical Account Manager, Travel

Super.com

full-time

Posted on:

Origin:  • 🇨🇦 Canada

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Salary

💰 CA$93,000 - CA$121,000 per year

Job Level

JuniorMid-Level

Tech Stack

SQL

About the role

  • Technical Relationship Management: Serve as the primary technical point of contact, effectively managing relationships with internal stakeholders and external partners. Ensure clear, proactive communication across teams to maximize partnership value.
  • Problem-Solving & Technical Leadership: Lead in-depth analysis of technical integrations and partner performance data. Drive complex projects end-to-end, identifying root causes and recommending practical solutions.
  • Data Analysis & Operational Excellence: Leverage SQL and data visualization tools to analyze complex datasets, interpret insights, and drive performance improvements. Develop actionable reports and dashboards that clearly communicate partner performance and integration health.
  • Collaboration & Influence: Act as Subject Matter Expert (SME) in cross-functional meetings, clearly articulating technical and business implications. Collaborate proactively with Product, Engineering, Data, Operations, and Finance to deliver strategic outcomes.
  • Continuous Improvement: Proactively suggest and implement process improvements to enhance the effectiveness of integrations and partnership management. Own, track, and drive completion of OKRs within your vertical.

Requirements

  • 2+ years in Technical Account Management, Technical Support, or a closely related technical integration role.
  • Strong analytical mindset with expertise in SQL (complex queries), API testing (RESTful APIs, JSON), and experience with tools like Datadog, Amplitude, Jira, VS Code, and AI assistance tools (e.g., ChatGPT, Cursor).
  • Excellent communication and interpersonal skills, capable of clearly translating complex technical information to diverse stakeholders.
  • Ability to independently manage and prioritize workload, demonstrating high levels of initiative and accountability.
  • Experience thriving in a fast-paced, ambiguous environment, showing adaptability and resilience under pressure.