Super.com

Product Manager

• Own strategy, outcomes, and roadmap
• Define the multi‑quarter vision and strategy for the Membership & Credits MAT, aligned to company OKRs around retention, LTV, margin, and engagement.
• Own the key metrics for your domain (e.g., Super+ attach and retention, plan mix, credits issuance/burn, cashback utilization, contribution margin) and be accountable for moving them.
• Build and maintain a clear, defensible roadmap that balances 0→1 bets, platform investments, and iterative optimization.
• Design membership plans and value architecture
• Lead the strategy for membership plans (tiers, durations, trials, renewals, grace periods, promotional constructs) and how benefits and value are communicated across surfaces.
• Partner with GMs, Finance, and Growth to ensure pricing and packaging decisions are grounded in unit economics, elasticity, and customer insight.
• Ensure membership logic is simple enough for customers to understand, while being flexible enough for the business to run targeted experiments and offers.
• Build the credits & cashback platform
• Own how credits and cashback are modeled, accrued, granted, and redeemed across products and channels (e.g., earnings, travel, card, lifecycle, support).
• Work with Engineering and Data to define platform primitives and APIs that other teams can safely build on without fragmenting rules or experiences.
• Set and enforce guardrails for breakage, abuse/fraud, and margin, in partnership with Finance, Risk, and Fraud.
• Lead cross‑functional execution
• Lead a mission‑aligned team across Product, Engineering, Design, Data, and Growth; run effective rituals (planning, stand‑ups, reviews, retros) that keep the MAT focused on outcomes.
• Partner with Lifecycle, CRM, and Marketing so that membership, credits, and cashback narratives are consistent across in‑app, email, and marketing surfaces.
• Collaborate with Legal, Compliance, and Support to ensure changes are compliant, supportable, and well‑operationalized.
• Drive experimentation, insight, and decision quality
• Use tools like Amplitude, Looker, and experimentation frameworks to form hypotheses, design tests, and make data‑driven decisions.
• Combine quantitative data, UXR, customer interviews, and support insights to deeply understand member jobs‑to‑be‑done and pain points around value, pricing, and rewards.
• Ruthlessly prioritize and, when needed, kill or simplify features, benefits, or credit constructs that don’t deliver clear incremental value.
• Raise the bar and scale your impact
• Operate with high autonomy, taking vague or cross‑cutting problems (e.g., “make membership value clearer” or “fix our credits experience across verticals”) and driving them to clarity and execution.
• Mentor PMs and cross‑functional partners on product thinking, experimentation quality, and systems design, even before you formally manage a team.
• Help shape best practices for platform‑ and ecosystem‑level product work at Super.com.

Staff Product Manager, Memberships & Credits

General Counsel

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• Building the strategy and policy of Super.com’s tax function.
• Ensuring indirect tax compliance for our US travel business, with support from external advisors, accounting team and data engineering team
• Manage and oversee filing of U.S. and Canada federal and state income tax returns (corporate and partnership) prepared by external tax advisors
• Coordinate quarterly and annual tax provision processes (ASC 740), including deferred tax analysis and financial statement disclosures.
• Support M&A, new product launches, and market expansions from a tax perspective.
• Establish and maintain internal controls and documentation to support tax positions.
• Build and manage relationships with tax advisors, auditors, and regulatory agencies.
• Lead tax planning initiatives to optimize the company’s effective tax rate, cash tax position, and business structure.

Director, Tax

People Operations

• Support the onboarding process for new hires by setting up HRIS profiles, completing new hire scheduling, and coordinating orientation logistics.
• Assist with offboarding processes by tracking company property returns and assisting with exit procedures.
• Assist in maintaining employee records including HRIS updates and employee documentation, learning compliance requirements, and adhering to confidentiality protocols.
• Contribute to company programs such as Diversity, Equity, and Inclusion, Corporate Social Responsibility, and Wellness initiatives by providing administrative support.
• Manage our People Team inbox and Slack channel, including answering inquiries and connecting employees with the right People Team member to support.
• Support the Manager, P&C in key programs such as Performance Evaluations, surveys, and participating in the Joint Health and Safety Committee.
• Support the creation of HR reports by gathering data on employee metrics.
• Assist with the implementation of HR projects and initiatives, as needed

People & Culture Intern – 8 months

User Researcher

• Lead and manage end‑to‑end UX research projects—from clarifying objectives and designing studies through to synthesis, storytelling, and influencing decisions across teams and levels.
• Design and execute mixed‑methods research using interviews, usability testing, surveys, concept tests, diary or longitudinal studies, and behavioral data.
• Partner with Product, Design, and Data on our most important journeys (e.g., homepage, Super+ value communication, travel booking).
• Translate complex qualitative and quantitative evidence into clear, actionable insights, frameworks, and recommendations.
• Prioritize research opportunities and build roadmaps in partnership with UXR, Product, and Design leadership.

Senior UX Researcher

Software Engineer

• Own the technical strategy and delivery for the Core Experience organization, ensuring we’re building the systems and experiences that help members engage with the platform, discover value, and access membership benefits across Super.com.
• Lead and develop Engineering Managers and their teams, providing coaching, clearing technical and organizational blockers, and driving strong performance across the organization.
• Own the engineering systems behind Super+ membership value, including benefits, rewards, and credits that power member experiences across product verticals.
• Lead development of key engagement and discovery surfaces, including the Super.com homepage and related experiences that help members explore the platform.
• Build and evolve the membership management platform, enabling members to manage their membership, benefits, and value across the Super ecosystem.
• Develop and scale the systems that power benefits and credits, ensuring they can support new membership offerings and experiences as the platform grows.
• Provide the shared platform capabilities that allow these experiences to operate consistently across product verticals, while reducing duplication and improving delivery speed across teams.
• Support the systems and workflows that enable customer operations and service teams to deliver a smooth and effective member experience.
• Enable personalized discovery and cross-sell experiences across Super.com products in partnership with Product, Design, and Data teams.
• Help drive the organization’s adoption of modern AI-enabled engineering practices. This includes evolving development workflows, enabling teams to use AI effectively across design, implementation, and testing, and identifying opportunities where AI can unlock new product capabilities.
• Ensure work is distributed effectively across teams and that collaboration with vertical product teams is clear and efficient.
• Guide architecture and system design decisions, raising the technical bar and ensuring systems scale reliably.
• Shape the organizational structure, hiring plans, and talent strategy for the Core Experience engineering group.
• Continuously improve the product development lifecycle, balancing velocity with long-term system sustainability.
• Contribute to cross-vertical engineering initiatives including architecture standards, guild leadership, and engineering best practices.
• Jump into technical discussions or code when it’s the fastest path to clarity or impact.

Director of Engineering – Core Experience

Strategy

• Research and evaluate potential partners and products across key verticals to inform our strategy
• Conduct competitive and market analyses that surface actionable insights for senior leaders
• Support internal research on our existing product suite to identify gaps, opportunities, and areas for improvement
• Help ensure our OKRs are being tracked effectively and that key business routines run smoothly
• Create high-quality materials and analyses for Board members, leadership, and external stakeholders
• Help make processes and routines more efficient across the business

Corporate Strategy Intern

Recruitment

• Assist in screening candidates for open roles using Lever (our ATS)
• Help coordinate interviews and communicate with candidates throughout the hiring process
• Support TA Partners with pipeline management, candidate follow-ups, and scheduling
• Draft job descriptions, post roles, and help maintain our careers page
• Assist with recruiting reports and documentation (e.g., tracking candidate stages or metrics)
• Contribute to employer branding initiatives, including social media or campus outreach
• Provide general administrative support to the Talent Acquisition and HR team
• Support intern hiring initiatives, including coordination, outreach, and process logistics

Talent Acquisition Intern, 8 months

Data Analyst

• Leverage complex datasets to generate actionable insights that influence payments & fraud strategy and drive business outcomes.
• Support development and testing of payment and fraud rules: help define objectives, use data to inform and optimize rules, analyze A/B tests, and measure impact on key metrics.
• Design, build, and maintain dashboards and reporting solutions to enable self-service analytics across the organization.
• Collaborate with product, engineering, marketing, finance, and other teams to scope analytical projects and deliver insights.
• Investigate anomalies and support root cause analysis for payment & fraud incidents.
• Communicate complex findings clearly and effectively through presentations, reports, and data storytelling tailored to various audiences.
• Advocate for data quality, governance, and best practices to ensure consistency, reliability, and security of data assets.
• Mentor junior analysts and interns and contribute to the growth of the broader analytics community within the organization.
• Participate in weekly payments syncs, sprint planning, and cross-team channels to stay aligned on priorities and incident response.
• Independently identify high-impact business problems and develop the right data-driven solutions.

Senior Data Analyst, Payments & Fraud

Product Designer

• Design end to end product experiences from initial concept and user flows through high fidelity visuals and production ready prototypes
• Partner cross functionally with product managers, engineers, and researchers to define problems and explore broad solution spaces
• Balance strategic product thinking with detailed execution across multiple verticals
• Conduct and synthesize user research and leverage product analytics to inform decisions
• Rapidly prototype and test ideas using low and high fidelity approaches to validate solutions
• Contribute to quarterly strategy, roadmap planning, and experimentation that drives engagement and retention
• Evolve and maintain the design system to ensure consistency, scalability, and accessibility