Super.com

Customer Support

• Design, build, and continuously optimize AI chatbot playbooks and conversational flows in our Decagon AI platform
• Monitor and analyze Chatbot performance (CSAT, resolution rates, deflection), identifying opportunities to improve resolution and customer experience.
• Collaborate with cross-functional teams to refine conversational design and ensure a smooth customer journey.
• Build clear documentation and escalation paths for when AI self-service cannot fully resolve a customer issue.
• Analyze bot feedback and performance trends to identify key drivers of satisfaction and friction.
• Translate feedback into actionable recommendations for AI product, operations, and support.

Senior AI Conversation Designer

Product Designer

• Design end to end product experiences from initial concept and user flows through high fidelity visuals and production ready prototypes
• Partner cross functionally with product managers, engineers, and researchers to define problems and explore broad solution spaces
• Balance strategic product thinking with detailed execution across multiple verticals
• Conduct and synthesize user research and leverage product analytics to inform decisions
• Rapidly prototype and test ideas using low and high fidelity approaches to validate solutions
• Contribute to quarterly strategy, roadmap planning, and experimentation that drives engagement and retention
• Evolve and maintain the design system to ensure consistency, scalability, and accessibility

Senior Product Designer, Core Experiences

Product Manager

• Own Savings strategy and OKRs – Define, drive, and deliver on the vision, strategy, and success metrics for our Savings portfolio, aligning to company‑level and Super+ goals while clarifying what “great” looks like for everyday savings experiences.
• Lead a portfolio of Savings products – Oversee multiple PMs and Mission Aligned Teams working on rebates, grocery coupons, gas coupons, pharmacy coupons, and new savings concepts; ensure each team is solving the right problems with the right level of urgency.
• Shape the roadmap and product portfolio – Build and maintain a unified roadmap across Savings, sequencing work to maximize member value, improve engagement, and unlock new revenue and margin opportunities while managing risk and complexity.
• Drive measurable customer and business outcomes – Own key metrics such as savings per active member, activation, engagement, retention, Super+ attachment, and NPS within your domain; define the right KPIs, instrumentation, and experimentation plans with Data and Growth.
• Raise the bar on product quality and member experience – Partner closely with Product Design, UXR, Engineering, and Ops to ensure experiences are intuitive, trustworthy, and “magical,” with clear quality bars across discovery, redemption, and post‑purchase flows.
• Steer incentive and economics design – Collaborate with Finance, Partnerships, and Growth on pricing, offers, and rebate / coupon economics that balance member value with sustainable unit economics.
• Lead and develop product talent – Manage and mentor Product Managers, helping them grow their craft, operate effectively in ambiguous spaces, and deliver meaningful business outcomes. Build a culture of ownership, clarity, and high‑quality execution.
• Be the connective tissue across leadership – Act as a key partner to GMs, vertical product leaders, Design leadership, Engineering leadership, Ops, and Partnerships to align direction, manage dependencies, and communicate what’s happening and why.
• Operate across strategy and execution – Zoom out to set direction and make portfolio trade‑offs, then zoom in to review PRDs, experiments, and launches, ensuring we ship on time, at quality, and with clear learning agendas.

Senior Group Product Manager

SDET

• Define and drive the AI Enablement strategy for QA, taking the initiative, owning projects that scale, and introducing new capabilities to both QA and Engineering
• Architect, build, and improve existing quality automation frameworks such as our current Playwright stack. Identify opportunities and roadmap the future of our automation.
• Own the automated collection of QA metrics and operationalize the data to drive business outcomes. Identify and attribute trends in quality data and socialize learnings.
• Lean in directly with our most critical projects to provide urgent, net-new, or enhanced automated coverage, particularly in domains that currently have gaps today
• Contribute to coding standards and software engineering best practices, improving the quality of code written by both people and AI agents at scale
• Facilitate the expansion of the QA team's capabilities into new domains, such as data, performance, and stability.
• Own and improve the quality-related components of our release process, taking direct responsibility for the QA CI Strategy. Specifically, contribute to improved Cycle Time and Deployment rate without compromising quality metrics.
• Mentor our QAs towards increasingly AI-enabled and automation-first ways of working

Staff Software Development Engineer – Test

• Owning the strategy, roadmap, and evolution of Atlas across web and mobile, including tokens, components, patterns, and guidelines
• Setting and holding the quality bar for Atlas, including accessibility, brand fidelity, and craft, through reviews, audits, and a clear contribution process
• Architecting Atlas's tokens and components for AI consumption, not just human use, including how the system is structured, named, and linked back to Figma and code
• Partnering closely with engineering on the design-to-code pipeline, including tokens, component APIs, and the workflows that prevent drift over time
• Driving adoption through documentation, office hours, pairing, and a healthy contribution model that scales beyond any single owner
• Shaping AI-assisted design workflows on the team, evaluating new tools, and integrating the ones that meaningfully improve quality and throughput
• Mentoring designers across the org on systems thinking, accessibility, and AI fluency, and elevating the craft bar across Super.com
• Defining the metrics that show Atlas is healthy, including adoption, consistency, accessibility, and the time it saves product teams, and reporting on them regularly

Staff Product Designer, Design Systems

Systems Engineer

• Translate accounting and business needs into system automation workflows, collaborate with engineering partners, develop test cases, perform QA, and lead implementation, along with post-implementation support.
• Enhance and expand ERP capabilities (NetSuite), leveraging new modules and features to streamline reporting and shorten the financial close cycle.
• Drive process and reporting improvements, including automated journal entries and optimized data workflows for timely reporting and account reconciliations.
• Support the finance team by serving as a key resource on finance systems, assisting with changes, upgrades, migrations, releases, and troubleshooting day-to-day data reconciliation or reporting issues.
• Assess existing finance processes, systems, and controls to identify opportunities for optimization; track risks, issues, and system dependencies.
• Maintain the automation roadmap and work with external partners on system updates and future system implementations.
• Provide ongoing support to users, including training, access management, and resolving day-to-day system questions.
• Maintain clear, robust system documentation to support financial controls and audits.

Senior Finance Systems Analyst

Growth Marketing

• User Acquisition: Discover, test, and scale channels, balancing volume with LTV/CAC. Formulate digital strategy through a combination of data driven judgements and adopting channel best practices. Develop a strong optimization and testing pipeline
• Relationship Management: Collaborate and work closely with internal and external stakeholders to meet business needs
• Collaboration: Be a thought leader, actively collaborating with the product team to explore new opportunities.
• Impact & Ownership: Play an active role in budgeting and forecasting, ensuring we maintain acceptable CP and EBITDA levels in accordance with the financial models