Super.com

Security Engineer

• Act as a company-wide subject matter expert and key advocate for product security.
• Directly manage and mentor a small group of engineers.
• Drive accountability and ownership of application security concerns company-wide.
• Identify, scope, prioritize, and execute on high-impact security work.
• Monitor industry trends and major security developments.

Staff Software Engineer, Security

Operations

• Own and evolve QA methodologies across Super.com and BPO vendors, ensuring accuracy, fairness, and alignment with business priorities
• Partner with BPO QA teams and internal AEVO QA analysts to ensure scoring consistency, rubric adherence, and transparency
• Conduct and lead RCA (Root Cause Analysis) work to identify performance trends and training opportunities
• Maintain QA tools such as Loris.ai, including dashboard optimization, tag management, and calibration sets
• Support rubric governance and contribute to ongoing improvements that align with CSAT, CES, and agent experience metrics
• Share QA-driven insights regularly with the AEVO team, training, and cross-functional stakeholders

Senior Agent Enablement – Vendor Operations Quality Lead

Product Manager

• Set and deliver on OKRs and the mission of the MAT, update the appropriate stakeholders as to challenges, wins, and blockers, and ultimately be held accountable for the outcomes of your team and mission. Do whatever it takes for your team to win.
• Be accountable for your cross-functional MAT team, their performance, and the outcomes of the team. Collaborate and lead in sprint and agile ceremonies deep in the weeds to get teams unblocked and work with the GM to plan out where the team is headed at the top level. Own the roadmap from end to end in terms of output and impact.
• Create detailed documentation for products and experiments, A/B test, smoke test, and launch in a myriad of other ways, and study the impact of these products and make decisions on outcomes. Define and study the best KPIs that define winning.
• Influence key executives (GM, CEO, CTO, etc.), leaders (GPM, Directors, Managers, etc.) and adjacent MAT lead teammates. Keep your vertical and product colleagues in step with you, be in step with them, and operate as an effective leader of leaders and teammates.
• Dig deep into Amplitude, interviews, UXR research, Hotjar, and many other tools to understand the customer, their needs and jobs to be done, the performance of the product and business, and more, so that you make strong, data-driven decisions. Present insights to key leaders on a routine basis.
• Take accountability for the customer experience from end to end in your domain, ensuring the customers needs are met with high quality products. Know when to compromise and put your foot down, and truly solve your customer’s problems.
• Research, listen to, and understand our customers and their needs along with the unique financial situations and jobs to be done they face. Actively use and engage with the product to QA what we’re building and build empathy for the people who use our products on a daily basis.

Senior Product Manager, Credit Building

• You will join our Travel Product team focused on driving the vision, strategy, and execution of engagement and retention initiatives for our Super+ members.
• You will be responsible for continuing to evolve the S+ Travel experience across Core Benefits, Expanding S+ Value, and Platform.
• You will lead a Mission-Aligned Team (MAT) that will consist of cross-functional team members including Engineers, Designers, Growth, Data and more required to achieve your team's mission.
• You will gather buy-in from stakeholders on a roadmap you develop and execute on the roadmap by writing PRD’s, launching and concluding experiments.
• You’ll collaborate with other teams across different verticals to share learnings, avoid feature collisions or collaborate on larger projects.
• This is a high-visibility role reporting to the Sr. Group PM, with regular exposure to executives.

Senior Product Manager, Retention & Engagement

Customer Success Manager

• You will be responsible for recruiting, developing, and managing the most reliable of network service providers for residential plumbing, appliances, electrical and HVAC repairs.
• You will help Super provide its subscribers with the fastest, friendliest and most reliable home service solution.
• You will actively recruit qualified service providers, train and develop them to succeed, and advise them on their performance.
• You will take the lead role in rate negotiation, job cost management, and ensuring adequate coverage within their geographic territory to meet quality service level standards.
• Furthermore, as a repair management subject matter expert, you will work collaboratively with product management to enhance the Super product offering.

Contractor Success Manager – Home Warranty, Services

Full-stack Engineer

• Ship technically challenging projects end-to-end in a fast-paced, iterative environment
• Have the opportunity to very meaningfully propel the business forward, and recognize the impact of your work on the company’s business metrics and user experience
• Own features, services, caches, and databases, including: deployment, monitoring, debugging, and testing
• Write production-ready, well-tested code in your first week
• Be data-driven and close to the customer, performing experiments for nearly everything you launch
• Work on a combination of frontend and backend work across multiple services and codebases

Software Engineering Intern – 12 Months

• Independently execute on large DevOps projects such as major migrations, product rollouts, and infrastructure enhancements
• Leverage expertise and collaboration skills during incidents to drive rapid resolutions
• Take initiative to research new technologies and upskill both the DevOps team and the broader engineering organization
• Mentor junior engineers / interns. Leverage modern AI technologies both within the team and to provide novel capabilities to the company
• Contribute strategically during objective setting, retrospectives, and cross-team discussions

Senior Software Engineer, Infrastructure

Data Scientist

• Apply statistical analysis and machine learning techniques to uncover insights, build predictive models, and support data-driven decision-making.
• Investigate data trends, patterns, and anomalies; assist in diagnosing issues and identifying opportunities through exploratory data analysis (EDA).
• Access, clean, and transform large raw datasets to prepare them for modeling and analysis.
• Collaborate closely with product, engineering, and business teams to translate problems into data science solutions.
• Autonomously identify business challenges that have impactful data solutions and build the right solutions to address them.
• Design and execute personalization experiments (e.g., A/B tests) to test hypotheses, measure product changes, and inform business strategies.
• Develop, prototype, and validate machine learning models and algorithms.
• Create clear visualizations and reports to communicate technical findings and model results to stakeholders.
• Follow best practices for reproducibility, model evaluation, documentation, and version control in data science workflows.
• Support efforts to improve data quality, feature engineering processes, and model monitoring practices.

Recruitment

• Own the recruitment process, from sourcing and screening to interviewing, negotiating offers, and educating your stakeholders on recruitment best practices
• Collaborate with hiring managers to understand team needs and advise on recruitment strategies that attract top talent for Super.com, specifically for our tech teams
• Proactively source candidates and maintain a talent pipeline using a variety of methods, including networking, social media, and direct outreach
• Ensure candidates have a positive experience through clear communication, timely feedback, and a structured interview process while sharing the company culture and values
• Partner with other members of the Talent Acquisition team to align on hiring goals, share best practices, and ensure a unified approach to recruitment
• Track recruitment metrics (such as time to hire and candidate satisfaction) to assess the effectiveness of recruitment strategies and continuously improve the process

Talent Acquisition Partner

• Assist in screening candidates for open roles using Lever (our ATS)
• Help coordinate interviews and communicate with candidates throughout the hiring process
• Support TA Partners with pipeline management, candidate follow-ups, and scheduling
• Draft job descriptions, post roles, and help maintain our careers page
• Assist with recruiting reports and documentation (e.g., tracking candidate stages or metrics)
• Contribute to employer branding initiatives, including social media or campus outreach
• Provide general administrative support to the Talent Acquisition and HR team
• Support intern hiring initiatives, including coordination, outreach, and process logistics

Talent Acquisition Intern

Technical Account Manager

• Technical Relationship Management: Serve as the primary technical point of contact, effectively managing relationships with internal stakeholders and external partners. Ensure clear, proactive communication across teams to maximize partnership value.
• Problem-Solving & Technical Leadership: Lead in-depth analysis of technical integrations and partner performance data. Drive complex projects end-to-end, identifying root causes and recommending practical solutions.
• Data Analysis & Operational Excellence: Leverage SQL and data visualization tools to analyze complex datasets, interpret insights, and drive performance improvements. Develop actionable reports and dashboards that clearly communicate partner performance and integration health.
• Collaboration & Influence: Act as Subject Matter Expert (SME) in cross-functional meetings, clearly articulating technical and business implications. Collaborate proactively with Product, Engineering, Data, Operations, and Finance to deliver strategic outcomes.
• Continuous Improvement: Proactively suggest and implement process improvements to enhance the effectiveness of integrations and partnership management. Own, track, and drive completion of OKRs within your vertical.

Technical Account Manager, Travel

• Unify and consolidate CSAT data from multiple, non-integrated sources into a unified reporting view
• Reduce manual review processes by setting up automated or semi-automated workflows
• Set up and support Amplitude and Looker dashboards and perform analysis to identify trends and drivers of satisfaction across channels
• Dive into survey comments and public reviews to extract actionable Voice of the Customer insights
• Partner with BPO teams for weekly CSAT updates and improvement tracking
• Build detailed insight decks for Product, Ops, and Support and create monthly reporting decks for leadership
• Assist in designing and refining Voice AI playbooks and track performance for Voice AI and AI chatbot flows
• Update and improve FAQs based on search usage patterns and customer feedback and support tagging and categorization strategies
• Analyze customer lists to identify high-satisfaction segments for targeted reputation outreach and develop and track success metrics for campaigns
• Lead at least one core project end-to-end (e.g., Reputation Management Outreach Program, FAQ Re-bump, Voice AI Playbook setup)
• Own and deliver projects end-to-end—gather data, build reports, recommend changes, and help implement them

Customer Success Intern – Data and Operations

Analyst

• Helping Account Managers and the Supply Team as needed to oversee accounts
• Using Looker, our BI tool of choice to identify areas of opportunity to grow the business and unlock better prices for our customers
• Exploratory data insight to uncover areas of improvement operationally and technically
• Summarizing findings for Account Managers based on findings from your research
• Taking notes and updating CRM with relevant information to help the team succeed and track outcomes
• Ad hoc projects as they arise - can be self directed or in tandem with teammates

Supply Analyst Intern

DevOps Engineer

• Join the infrastructure engineering team responsible for building, deploying, and monitoring services, databases, and caches
• Work with cutting edge infrastructure tools like Docker, Kubernetes, Terraform, Helm, and Istio
• Accelerate development across the company with faster, safer, and more frequent deploys
• Improve developer happiness and productivity with better development tools and workflows
• Contribute to cost savings initiatives and optimizations
• Implement automated monitoring and alerting to catch errors and performance issues early

Software Engineering Intern – Infrastructure, DevOps

• Join Super.com's engineering team as a Software Engineering Intern focused on travel, fintech, and a superapp membership
• Ship technically challenging projects end-to-end in a fast-paced, iterative environment
• Own features, services, caches, and databases, including deployment, monitoring, debugging, and testing
• Write production-ready, well-tested code quickly (expected in your first week)
• Be data-driven and close to the customer, performing experiments for nearly everything launched
• Work on a combination of frontend and backend work across multiple services and codebases
• Contribute to systems that handle thousands of requests per second, ingest over 1TB of data per day, and process significant daily sales while maintaining 99.9+% uptime

Software Engineering Intern

Growth Marketing

• Explore new paid marketing channels (e.g., Reddit, Quora, niche platforms) for customer acquisition
• Design and run A/B experiments across ads, landing pages, creatives, and messaging
• Analyze performance metrics (CPA, CTR, ROAS, etc.) and identify opportunities for optimization
• Help set up campaigns from scratch, including copywriting, creative coordination, and tracking setup
• Document learnings and help to build a scalable playbook for each tested channel.
• Collaborate with design, product, and data teams as needed to support campaigns

Growth Intern, Rebates

• Gain meaningful, hands-on experience in fraud operations through the Winter 2026 term
• Learn how the business works as part of the Strategic Operations team
• Review customer accounts to compile compelling evidence for customer disputes
• Assess data to gather insights on customer behavior and identify opportunities
• Monitor Fraud Dashboards to ensure proactive fraud mitigation
• Participate in special projects related to fraud and chargebacks
• Have a direct impact on the customer experience and assist cross-functional teams

Fraud Analyst Intern

Data Engineer

• Build highly reliable and scalable ELT pipelines for large datasets.
• Build and maintain pipelines that ingest large amounts of data from various sources.
• Set up Reverse-ETL syncs to power operational analytics.
• Write various styles of automated tests to ensure operational reliability and data integrity.
• Implement improvements in platform operations and ensure high data quality and uptime.
• Work directly with analysts on a full-stack data team and collaborate cross-functionally.
• Work on data-intensive applications and a proprietary event logging platform processing terabytes weekly.
• Operate within a distributed ELT infrastructure hosted using Kubernetes and AWS.

Data Engineering Intern

Data Analyst

• Use data to answer strategic questions and support business strategy and rapid growth
• Organize, visualize and understand large data sets relating to various performance marketing channels
• Run deep-dive analysis, create regression or segmentation models, build dashboards and generate reporting to drive business growth
• Generate reporting to drive business growth and draw strategic insights from product, user, and operational data
• Run experiments and impact analysis to understand the effects of changes and tie insights back to key business metrics or KPIs
• Explore user behaviour patterns to make informed recommendations that improve product performance and reduce risk

Data Analyst Intern, Risk & Fraud

• Use data to answer strategic questions and support business strategy and rapid growth
• Organize, clean and structure large raw datasets related to performance marketing channels
• Visualize data: create automated dashboards and funnels for internal teams
• Run deep-dive analyses and create regression or segmentation models
• Generate reporting to drive business growth and draw strategic insights from product, user, and operational data
• Collaborate with data team and stakeholders to address requests and inform decision-making

Data Analyst Intern

Accounts Payable

• Track, manage and reply to routine inbound communications from vendors
• Initiate assigned portions of the weekly payment runs, ensuring complete and accurate processing through reconciliation
• Assist with reporting on consolidated liquidity
• Help support our vendor management and Corporate Card system and processes
• Continue to monitor vendor issues and provide valuable feedback
• Opportunity to participate in special projects and/or rotate through various roles in the Accounts Payable team
• Work closely with Supply, Operations, and other stakeholders to ensure transactions with suppliers and customers are accurately processed and recorded
• Assist special projects and rotate through other Finance functions to gain hands-on finance operations experience

Accounts Payable Analyst – Intern

Accounting Manager

• Financial Reporting - Assist in the day-to-day accounting activities, help with financial close process, and support the annual financial statement audit
• Accounting Processes - Documenting fundamental accounting processes
• Financial Analysis - Assist with ad hoc projects and perform deep financial assessments to draw key insights and drive sound business decisions

Accounting Analyst Intern

Community Manager

• Challenges you’ll solve
• Community Moderation
• - Own moderation and engagement on Reddit, Facebook, and Instagram, ensuring tone and narrative are consistent and proactive.
• - Build credibility and trust in communities by engaging authentically, resolving misinformation, and highlighting customer wins.
• - Lead proactive moderation on ad comments to prevent sentiment erosion.
• Review Oversight
• - Oversee and audit agent responses across public review sites, holding teams accountable to quality, consistency, and SLAs.
• - Measure efficiency and effectiveness of review handling, tracking sentiment, volume, and response performance.
• - Report insights and risks to leadership, shaping improvements that protect and strengthen our public reputation.
• Campaigns & Collaboration
• - Lead campaigns that showcase reviews and credibility assets.
• - Partner with Social Media to repurpose positive reviews and strengthen brand presence.
• Data & Reporting
• - Consolidate review and community data into clear insights.
• - Highlight trends, risks, and opportunities to inform cross-team strategies.

Reputation and Community Engagement Specialist

• Strategic and executional lead for the Earnings ecosystem at Super.com
• Set multi-quarter strategy for Earnings tied directly to company OKRs
• Own outcomes for acquisition, activation, engagement, and monetization across the Earnings vertical
• Apply Hook → Prove → Expand framework to design experiences that build trust, deliver value, and scale earning behavior
• Improve acquisition quality, develop fraud-resistant and high-yield supply, and balance user value with business growth
• Lead a mission-aligned, cross-functional team across product, engineering, design, data, growth, and marketing
• Partner with other Super.com verticals to drive Super+ adoption
• Drive innovation in product-market-model-channel fit informed by customer understanding and market trends
• Drive user and business impact through retention, earnings per user, and Super+ conversion
• Shape strategy and roadmap, prioritizing quick wins with long-term bets
• Design trust-first experiences: shorten time-to-first-payout and optimize onboarding
• Curate high-quality supply and segment earning opportunities by persona
• Lead experimentation and data analysis; formulate hypotheses and run A/B tests
• Build durable moats with fraud, data science, and acquisition teams
• Mentor PMs and set the standard for product craft, strategy, and execution

Staff Product Manager, Earnings

Financial Planning and Analysis

• At Super.com, we’re on a mission to help people save more, earn more, and get more out of life. That goes for both our customers and our team.
• For our employees, Super.com is more than just a workplace—it’s an opportunity to grow, make an impact, and unlock your full potential.
• We move fast, think big, and always put people first. Your career should be as rewarding as the work you do, and at Super.com, we’re here to make every day Super.
• About this team: Our Accounting team exists to ensure the integrity, transparency, and scalability of our financial reporting as the business grows and evolves. Technical Accounting & Reporting plays a critical role in supporting strategic decision-making by translating complex transactions and continuously changing product offerings into clear, compliant, and actionable financial information. In a fast-paced environment with frequent product innovation, Technical Accounting & Reporting leads the review, development, and enhancement of accounting policies to keep pace with change. We are collaborative partners to cross-functional teams and serve as trusted advisors to leadership, ensuring the company is well-positioned for public company standards and long-term success.
• About this role: This is a high-impact opportunity to join a growing accounting team as the Company continues to scale. In this role, you will support the Company’s external financial reporting and play a key role in shaping and accounting policies and controls from the ground up. You will support the Manager, Technical Accounting and Reporting on financial statement and disclosure note deliverables, technical accounting memos, and developing and maintaining accounting policies.. You’ll work cross-functionally and have visibility into strategic transactions and key business initiatives. The ideal candidate thrives in dynamic environments, embraces process improvement, and is excited to help scale and strengthen the Company’s accounting and financial reporting function.

Senior Financial Analyst, Technical Accounting & Reporting

QA Engineer

• At Super.com is on a mission to help people save more, earn more, and get more out of life. That goes for both our customers and our team.
• For our employees, Super.com is more than just a workplace—it’s an opportunity to grow, make an impact, and unlock your full potential. We invest in learning, celebrate bold ideas, and create pathways for career growth.
• We move fast, think big, and always put people first. Your career should be as rewarding as the work you do, and at Super.com, we’re here to make every day Super.
• About the Role:
• We are looking for a Quality Assurance Analyst (QA Analyst) to join our team. You’ll contribute to Super.com’s strategy by validating our applications meet design specifications and requirements. You’ll participate in Agile practices and help develop scenarios for our automation end to end tests. You’ll conduct all manual testing practices for multiple verticals, ensure operational metrics for the team are met, and that our products meet the highest quality for our customers.