Benchmark

Sales

• Handle and convert incoming guest calls always meeting touchpoint expectations during guest interactions to close the sale.
• Ensure compliance with GRSC call flow, touchpoints, and selling strategies.
• Complete daily administrative routines (system logins, checklists, e mails, trainings).
• Manage guest voicemails and conduct callbacks.
• Monitor and manage property waitlists, including availability checks and guest callbacks.
• Engage in extensive training modules (Back to Basics, OSHA, Security Awareness, property-specific training).

Global Reservations Sales Specialist

Business Intelligence Developer

• Provide day-to-day administrative support for the benefits programs across all Pyramid Global Hospitality locations.
• Completion and maintenance of ongoing benefits-related tasks and assisting with ongoing training to support the property HR Partners and associates.
• Excellent customer service to all property HR teams, property associates, and Home Office staff related to all benefits questions, enrollment issues, member doctor/facility situations, etc.
• Acts as first-level support / triage for complex benefits issues.
• Assist with and occasionally lead specific training and education sessions related to the company’s benefit offerings.
• Liaises with all benefit carriers, insurance brokers, and properties to ensure Benefit Programs function properly.
• Perform day-to-day benefits administration tasks, including, but not limited to, dependent verification, evidence of insurability, data issues, Affordable Care Act (ACA) compliance, cobra administration etc.
• Collaborate with Total Rewards Analysts in tracking and processing all benefit invoices.
• Works with Corporate Accounting to ensure Hotels are billed appropriately.
• Assists in education of benefit offerings for all new Home Office staff.
• Assists with Hotel Due Diligence and Acquisitions.
• Other duties and responsibilities as assigned.

Bi-lingual Benefits Specialist

Financial Planning and Analysis

• Serve as the primary financial advisor to the General Managers, ownership, and corporate leadership for all assigned hotels.
• Develop and execute annual operating budgets, capital budgets, forecasts, and long-range financial plans for each property.
• Analyze financial performance, market trends, and operational metrics to identify opportunities that improve profitability and asset value.
• Provide strategic recommendations regarding labor management, expense controls, revenue enhancement, and operational efficiencies.
• Partner with Revenue Management, Sales, and Operations to maximize revenue, GOP, and EBITDA performance.
• Provide financial oversight for all accounting operations across the three hotels.
• Ensure consistency in accounting practices, financial reporting, and internal controls throughout the portfolio.
• Review monthly financial statements, variance analyses, forecasts, and key performance indicators with each property's leadership team.
• Drive financial accountability by partnering with department leaders to improve business performance.

Area Director – Finance

Learning and Development

• Guide the instructional design of new Spanish and dual products, providing a professional developer/practitioner perspective on content to help ensure best practices
• Collaborate with content developers, authors, and consultants to conceptualize new products and develop program matrices and scope and sequences based on ELA, ELD and content standards
• Attend Content Development working meetings to support the conceptualization and prototyping of all new components
• Develop scope and sequences, working with content developers and outside consultants as needed
• Create new product prototypes and provide feedback on prototypes developed by others
• Participate in district and state submissions by writing and/or reviewing RFP responses to ensure accuracy and comprehensiveness of responses
• Participate in product launch meetings, scrums, and RFP weekly meetings
• Work with the Director, Instructional Design and Training, to create product training scripts for Spanish core and supplemental products

Instructional Design & Training Specialist

• Serve as the primary financial advisor to the General Managers, ownership, and corporate leadership for all assigned hotels.
• Develop and execute annual operating budgets, capital budgets, forecasts, and long-range financial plans for each property.
• Analyze financial performance, market trends, and operational metrics to identify opportunities that improve profitability and asset value.
• Provide strategic recommendations regarding labor management, expense controls, revenue enhancement, and operational efficiencies.
• Partner with Revenue Management, Sales, and Operations to maximize revenue, GOP, and EBITDA performance.
• Provide financial oversight for all accounting operations across the three hotels.
• Ensure consistency in accounting practices, financial reporting, and internal controls throughout the portfolio.
• Review monthly financial statements, variance analyses, forecasts, and key performance indicators with each property's leadership team.
• Drive financial accountability by partnering with department leaders to improve business performance.
• Maintain strong internal controls that safeguard company assets and minimize financial risk.
• Ensure compliance with all federal, state, and local tax regulations, licenses, contracts, insurance requirements, and legal agreements.
• Serve as the primary liaison for internal audits, external audits, tax filings, and ownership financial reviews.
• Ensure compliance with company policies and financial governance standards.
• Lead, mentor, and develop on-property accounting teams across all assigned hotels.
• Foster a culture of accountability, continuous improvement, collaboration, and service excellence.
• Support recruiting, coaching, succession planning, and performance management within the Finance organization.
• Promote consistency in financial processes and best practices across the portfolio.
• Translate financial information into meaningful operational insights for hotel leadership.
• Collaborate with Operations, Sales & Marketing, Revenue Management, Human Resources, Engineering, Food & Beverage, and Rooms leadership to support strategic initiatives.
• Evaluate business opportunities, capital investments, and operational initiatives through financial analysis and ROI modeling.
• Support ownership presentations and executive reporting with clear, data-driven recommendations.
• Maintain strong relationships with ownership representatives, banking partners, vendors, and external auditors.
• Stay informed on hospitality finance trends, regulatory updates, and emerging technologies.
• Travel regularly between assigned properties to provide on-site leadership, financial support, and operational partnership.
• Perform additional duties and special projects as assigned.

Area Director of Finance

• The Regional Director of Finance will be the key financial leadership position within the regional team
• Support the operations team and assist the property teams with all finance & accounting related matters
• Providing analytical information to operations team; guidance on opportunities to improve the financial performance of the properties
• Assisting the property Director of Finance and Central Accounting Office (CAO) in forecast, budgeting, managing cash, labor management, reviewing monthly financial statements, reviewing the control environment, training, analytical requests and interacting with ownership
• Support operations financial analysis needs and provide guidance on opportunities to improve the financial performance of the properties
• Work with ownership as the lead for accounting issues with the properties
• Review the system of internal controls on property
• Review the property cash flow forecast and assist with the presentation to ownership
• Coordinate with the Assistant Controllers and accountants in the Central Accounting Office (CAO) who also support the properties
• Assist the property in resolving issues raised by the CAO
• Schedule and review monthly P&L statement with property and CAO team, in an effort to close within scheduled close calendar
• Schedule and review 90-day forecasts within ProfitSword, in coordination with the regional VP’s of Ops
• Ensure a forecast accuracy goal of less than 3% for both revenue and profit
• Schedule and review annual budgets, comparing to prior year forecasts and actuals
• Subject matter expert on company systems, specifically NEO, Profitsage, Microsoft F&O, Craftable, Dooap, and Pyramid’s proprietary month end and budget decks
• Provide training for both property accounting and operation teams

Regional Director of Finance, Accounting

Director

• Drive top-line revenue across multiple hotels by optimizing pricing, managing distribution, and leading revenue strategy.
• Collaborate with marketing, sales, and operations while ensuring tactical execution and data integrity across all revenue systems and distribution platforms.
• Lead pricing strategy across transient, group, and wholesale segments through collaboration with sales and ops.
• Develop and implement strategic plans to achieve optimal mix and maximize RevPAR.
• Facilitate weekly revenue meetings and quarterly business reviews.
• Analyze competitor data and market trends to inform strategy.
• Manage and execute rate loading, restrictions, and stop-sell actions across RMS, CRS, PMS, and third-party sites.
• Perform daily audits to ensure data accuracy and rate integrity across systems.
• Execute promotional offers and digital rate campaigns in coordination with marketing.

Area Director of Revenue Management

• support the overall sales, marketing, and revenue-generating efforts for multiple properties.
• work directly under the guidance of the Complex Director of Sales & Marketing.
• drive hotel revenue through proactive sales activities, relationship development, client engagement, marketing initiatives, and operational collaboration.
• assist in identifying market trends, competitor activity, and emerging business opportunities within the hospitality market.
• conduct hotel site inspections, client presentations, and sales appointments for prospective and existing clients.

Assistant Director of Sales and Marketing

Operations

• Provide executive leadership and accountability for a portfolio of large, complex resorts, ensuring strong performance across financial results, guest satisfaction, brand execution, and associate engagement
• Lead resort General Managers with a clear focus on operational rigor, service excellence, and commercial discipline unique to full-scale resort environments
• Serve as a trusted operational partner to ownership groups, asset managers, and key stakeholders for assigned resorts
• Ensure consistent delivery of immersive, leisure-driven guest experiences reflecting each resort’s unique identity, market, and destination
• Ensure high standards of physical product condition, lifecycle planning, and capital execution across all resort assets
• Drive disciplined expense management while protecting the elevated service levels required in resort and luxury leisure environments
• Develop, coach, and mentor resort General Managers and senior leaders using a performance-based and situational leadership approach
• Build strong succession pipelines and leadership bench strength for resort operations, particularly in resort destinations with talent scarcity
• Ensure the attraction, development, and retention of top resort talent aligned with company culture and service expectations
• Serve as the senior enterprise voice for resort operations, contributing insight into future development, acquisitions, transitions, and Caribbean expansion strategy
• Leverage data, market intelligence, and competitive insights to identify performance gaps, operational risks, and growth opportunities

Senior Vice President of Operations

Account Executive

• Develop and implement strategic plans which focus on identifying opportunities
• Achieve or surpass sales goals for territory within expense guidelines
• Manage the territory by using CRM effectively to enter and track opportunities, contacts, cuts, wins, and losses
• Generate quotes and provide support for proposals as needed
• Demonstrate knowledge of the products, both print and digital
• Provide sales, sampling, and inventory forecasts as requested
• Prospecting and meeting with new and existing New England school customers

Educational Sales Consultant

• Provide strategic leadership and oversight for F&B operations across the portfolio, ensuring consistency in quality, service, and guest satisfaction
• Collaborate with hotel and regional leadership, owners, and property teams to develop and implement resources, tools, standards, and programs across Restaurants + Bars, Culinary, and Meetings + Events
• Lead product and service development, driving operational excellence and ensuring the highest standards across culinary, bar, service, programming, and event operations
• Guide performance by analyzing financial results, implementing cost-control measures, and creating strategies that optimize efficiency, revenue growth, and profitability
• Support properties with concept development, repositionings, renovations, and openings, including beverage programming, marketing, and guest-focused activations
• Drive talent development by leading recruiting, training, onboarding, and retention initiatives, while mentoring and inspiring the next generation of F&B leaders
• Provide leadership and support for conferences, corporate meetings, events, and other portfolio-wide initiatives
• Stay ahead of industry trends and consumer behaviors by engaging in research, workshops, and professional development; apply best practices to continuously elevate operations and guest experiences
• Actively engage, develop, and inspire F&B teams through leadership development and mentorship programs.

Corporate Director – Food & Beverage

Manager

• Overseeing and managing all group housing operations across a portfolio of hotels.
• Serving as the central liaison between Sales, Revenue Management, and property teams.
• Managing group inventory and ensuring accuracy of room blocks and reservations.
• Coordinating with meeting planners and property teams to optimize group room blocks.
• Providing professional and timely communication regarding reservations and special requests.
• Producing weekly and monthly reports related to group housing performance.