Benchmark

Operations

• Provide executive oversight and leadership for an assigned group of Luxury and Upper‑Luxury hotels, accountable for balanced scorecard performance, profitability, brand execution, and guest outcomes.
• Serve as a strategic operational advisor to select high‑profile and complex assets outside the direct‑oversight portfolio, influencing performance without formal line authority.
• Partner closely with General Managers to elevate leadership capability, operational rigor, and luxury service execution.
• Define, refine, and operationalize distinct brand identities and asset positioning for each hotel, ensuring the luxury promise is consistently delivered and measurably experienced by guests.
• Guide development of guest experiences, programming, and service rituals that differentiate each property while aligning with enterprise luxury standards.
• Oversee and align strategies across direct sales, revenue management, marketing, distribution, and e‑commerce to maximize total revenue, rate integrity, and market share.
• Drive disciplined cost management while protecting the guest and associate experience required in a luxury environment.
• Collaborate closely with Finance to ensure strong controls, capital stewardship, and sound financial governance across properties.
• Lead capital planning prioritization and execution, ensuring investments support asset positioning, guest expectations, and long‑term value creation.
• Ensure programs are in place for asset inspection, brand compliance, and physical product protection across the portfolio.
• Ensure properties attract, develop, and retain top luxury talent, aligned with company culture and service expectations.
• Coach and mentor General Managers and senior leaders using a performance‑based, situational leadership approach.
• Build bench strength and leadership readiness to support future growth and ultra‑luxury expansion.
• Develop trusted, consultative relationships with owners, asset managers, and key stakeholders.
• Serve as a primary executive contact for luxury operations, articulating strategy, results, and forward‑looking opportunities.
• Leverage data and market intelligence to identify performance gaps, competitive threats, and growth opportunities.
• Drive fact‑based decision‑making across all operational and commercial disciplines.
• Travel as required to support the portfolio.

VP of Operations – Luxury Properties

Public Relations

• Support the commercial and marketing team in executing brand, digital, and public relations initiatives
• Assist in the development and execution of marketing campaigns across digital and traditional channels
• Support social media planning, scheduling, and engagement across platforms (Instagram, Facebook, LinkedIn, etc.)
• Help create and edit marketing materials including email campaigns, website content, and promotional collateral
• Conduct competitive research and market analysis to support campaign strategy
• Develop engaging content including social media posts, blogs, and on-property storytelling
• Assist with photography coordination and short-form video content (Reels, TikTok, etc.)
• Ensure brand consistency across all communication channels
• Support PR efforts including media list development, press outreach, and tracking coverage
• Assist in drafting press releases, media pitches, and internal communications
• Monitor media mentions and compile press reports
• Maintain marketing calendars and project timelines
• Assist with campaign reporting and performance tracking
• Support special projects, events, and on-property activations as needed

Corporate Marketing, Public Relations Intern

Full-stack Engineer

• Work independently and as part of an Agile software development team taking responsibility for solving complex problems.
• Competent at turning ideas into code, and making that code usable by your teammates, and the company at scale.
• Advance our goals around quality and engineering discipline
• Test, analyze data, and improve constantly

Senior Software Engineer

Director

• Developing, implementing, and managing the objectives and policies for the sales and marketing department for both Chatham Bars Inn and Inn at Perry Cabin
• Increasing corporate and social sales and competitive positioning of the resort within the marketplace
• Analyzing markets and proposing strategies through market research, package development, advertising, and sales promotion programs
• Managing the costs incurred by advertising, labor, and other operational costs
• Establishing client base of organizations, F.I.T., associations, and corporate businesses through direct outside and inside sales effort
• Developing and maintaining relationships with key clients in order to produce group and/or convention business
• Conducting site inspection tours of the hotel and banquet facilities and entertaining qualified potential clients
• Attending and representing the organization at trade shows and conventions
• Communicating and following up to ensure guest satisfaction

Area Director – Commercial

Sales

• Drive Sales and Marketing revenue development initiatives and ensure implementation of programs in order to align execution and business results with PGH strategy.
• Focus on attaining total sales/revenue objectives, strategically focusing on efforts within assigned/all markets.
• Identify emerging business opportunities and risks to determine revenue and profit implications.
• Ensure that regional Sales and Marketing efforts are in alignment with the overall Resort and PGH Sales and Marketing vision.
• Provide functional and business expertise and strategic perspective to develop and implement profitable revenue strategies.
• Serve as change agent and play a key leadership role in driving the implementation, pull-through and sustainment of revenue and profit.

VP of Operations – Luxury Properties

Corporate Marketing, Public Relations Intern

Senior Software Engineer

Area Director – Commercial

RVP of Sales & Marketing – Branded East Region