Benchmark

Sales

• support the overall sales, marketing, and revenue-generating efforts for multiple properties.
• work directly under the guidance of the Complex Director of Sales & Marketing.
• drive hotel revenue through proactive sales activities, relationship development, client engagement, marketing initiatives, and operational collaboration.
• assist in identifying market trends, competitor activity, and emerging business opportunities within the hospitality market.
• conduct hotel site inspections, client presentations, and sales appointments for prospective and existing clients.

Assistant Director of Sales and Marketing

Operations

• Provide executive leadership and accountability for a portfolio of large, complex resorts, ensuring strong performance across financial results, guest satisfaction, brand execution, and associate engagement
• Lead resort General Managers with a clear focus on operational rigor, service excellence, and commercial discipline unique to full-scale resort environments
• Serve as a trusted operational partner to ownership groups, asset managers, and key stakeholders for assigned resorts
• Ensure consistent delivery of immersive, leisure-driven guest experiences reflecting each resort’s unique identity, market, and destination
• Ensure high standards of physical product condition, lifecycle planning, and capital execution across all resort assets
• Drive disciplined expense management while protecting the elevated service levels required in resort and luxury leisure environments
• Develop, coach, and mentor resort General Managers and senior leaders using a performance-based and situational leadership approach
• Build strong succession pipelines and leadership bench strength for resort operations, particularly in resort destinations with talent scarcity
• Ensure the attraction, development, and retention of top resort talent aligned with company culture and service expectations
• Serve as the senior enterprise voice for resort operations, contributing insight into future development, acquisitions, transitions, and Caribbean expansion strategy
• Leverage data, market intelligence, and competitive insights to identify performance gaps, operational risks, and growth opportunities

Senior Vice President of Operations

Account Executive

• Develop and implement strategic plans which focus on identifying opportunities
• Achieve or surpass sales goals for territory within expense guidelines
• Manage the territory by using CRM effectively to enter and track opportunities, contacts, cuts, wins, and losses
• Generate quotes and provide support for proposals as needed
• Demonstrate knowledge of the products, both print and digital
• Provide sales, sampling, and inventory forecasts as requested
• Prospecting and meeting with new and existing New England school customers

Educational Sales Consultant

Director

• Provide strategic leadership and oversight for F&B operations across the portfolio, ensuring consistency in quality, service, and guest satisfaction
• Collaborate with hotel and regional leadership, owners, and property teams to develop and implement resources, tools, standards, and programs across Restaurants + Bars, Culinary, and Meetings + Events
• Lead product and service development, driving operational excellence and ensuring the highest standards across culinary, bar, service, programming, and event operations
• Guide performance by analyzing financial results, implementing cost-control measures, and creating strategies that optimize efficiency, revenue growth, and profitability
• Support properties with concept development, repositionings, renovations, and openings, including beverage programming, marketing, and guest-focused activations
• Drive talent development by leading recruiting, training, onboarding, and retention initiatives, while mentoring and inspiring the next generation of F&B leaders
• Provide leadership and support for conferences, corporate meetings, events, and other portfolio-wide initiatives
• Stay ahead of industry trends and consumer behaviors by engaging in research, workshops, and professional development; apply best practices to continuously elevate operations and guest experiences
• Actively engage, develop, and inspire F&B teams through leadership development and mentorship programs.

Corporate Director – Food & Beverage

Manager

• Overseeing and managing all group housing operations across a portfolio of hotels.
• Serving as the central liaison between Sales, Revenue Management, and property teams.
• Managing group inventory and ensuring accuracy of room blocks and reservations.
• Coordinating with meeting planners and property teams to optimize group room blocks.
• Providing professional and timely communication regarding reservations and special requests.
• Producing weekly and monthly reports related to group housing performance.

Area Group Housing Manager

• Provide executive oversight and leadership for an assigned group of Luxury and Upper‑Luxury hotels, accountable for balanced scorecard performance, profitability, brand execution, and guest outcomes.
• Serve as a strategic operational advisor to select high‑profile and complex assets outside the direct‑oversight portfolio, influencing performance without formal line authority.
• Partner closely with General Managers to elevate leadership capability, operational rigor, and luxury service execution.
• Define, refine, and operationalize distinct brand identities and asset positioning for each hotel, ensuring the luxury promise is consistently delivered and measurably experienced by guests.
• Guide development of guest experiences, programming, and service rituals that differentiate each property while aligning with enterprise luxury standards.
• Oversee and align strategies across direct sales, revenue management, marketing, distribution, and e‑commerce to maximize total revenue, rate integrity, and market share.
• Drive disciplined cost management while protecting the guest and associate experience required in a luxury environment.
• Collaborate closely with Finance to ensure strong controls, capital stewardship, and sound financial governance across properties.
• Lead capital planning prioritization and execution, ensuring investments support asset positioning, guest expectations, and long‑term value creation.
• Ensure programs are in place for asset inspection, brand compliance, and physical product protection across the portfolio.
• Ensure properties attract, develop, and retain top luxury talent, aligned with company culture and service expectations.
• Coach and mentor General Managers and senior leaders using a performance‑based, situational leadership approach.
• Build bench strength and leadership readiness to support future growth and ultra‑luxury expansion.
• Develop trusted, consultative relationships with owners, asset managers, and key stakeholders.
• Serve as a primary executive contact for luxury operations, articulating strategy, results, and forward‑looking opportunities.
• Leverage data and market intelligence to identify performance gaps, competitive threats, and growth opportunities.
• Drive fact‑based decision‑making across all operational and commercial disciplines.
• Travel as required to support the portfolio.

VP of Operations – Luxury Properties

Public Relations

• Support the commercial and marketing team in executing brand, digital, and public relations initiatives
• Assist in the development and execution of marketing campaigns across digital and traditional channels
• Support social media planning, scheduling, and engagement across platforms (Instagram, Facebook, LinkedIn, etc.)
• Help create and edit marketing materials including email campaigns, website content, and promotional collateral
• Conduct competitive research and market analysis to support campaign strategy
• Develop engaging content including social media posts, blogs, and on-property storytelling
• Assist with photography coordination and short-form video content (Reels, TikTok, etc.)
• Ensure brand consistency across all communication channels
• Support PR efforts including media list development, press outreach, and tracking coverage
• Assist in drafting press releases, media pitches, and internal communications
• Monitor media mentions and compile press reports
• Maintain marketing calendars and project timelines
• Assist with campaign reporting and performance tracking
• Support special projects, events, and on-property activations as needed

Corporate Marketing, Public Relations Intern

Full-stack Engineer

• Work independently and as part of an Agile software development team taking responsibility for solving complex problems.
• Competent at turning ideas into code, and making that code usable by your teammates, and the company at scale.
• Advance our goals around quality and engineering discipline
• Test, analyze data, and improve constantly

Senior Software Engineer

• Developing, implementing, and managing the objectives and policies for the sales and marketing department for both Chatham Bars Inn and Inn at Perry Cabin
• Increasing corporate and social sales and competitive positioning of the resort within the marketplace
• Analyzing markets and proposing strategies through market research, package development, advertising, and sales promotion programs
• Managing the costs incurred by advertising, labor, and other operational costs
• Establishing client base of organizations, F.I.T., associations, and corporate businesses through direct outside and inside sales effort
• Developing and maintaining relationships with key clients in order to produce group and/or convention business
• Conducting site inspection tours of the hotel and banquet facilities and entertaining qualified potential clients
• Attending and representing the organization at trade shows and conventions
• Communicating and following up to ensure guest satisfaction

Area Director – Commercial

• Drive Sales and Marketing revenue development initiatives and ensure implementation of programs in order to align execution and business results with PGH strategy.
• Focus on attaining total sales/revenue objectives, strategically focusing on efforts within assigned/all markets.
• Identify emerging business opportunities and risks to determine revenue and profit implications.
• Ensure that regional Sales and Marketing efforts are in alignment with the overall Resort and PGH Sales and Marketing vision.
• Provide functional and business expertise and strategic perspective to develop and implement profitable revenue strategies.
• Serve as change agent and play a key leadership role in driving the implementation, pull-through and sustainment of revenue and profit.