Benchmark

Content Creator

• Work with the Editorial team to project manage the development phase of new product development
• Coordinate with vendors, colleagues, and freelance writers developing content, ensuring that content guidelines are observed
• Review, edit, and approve manuscript and production stages
• Incorporate feedback (based on defined review stages)
• Develop and maintain writing and editing guidelines
• Request and review vendor and writer samples
• Attend regularly scheduled status meetings
• Communicate with Sales and Marketing to support the development of sales support tools
• Support Sales and Marketing by reviewing marketing tools for accuracy and completeness
• Read professional journals to increase market and pedagogical knowledge
• Complete time tracking documentation on a weekly basis

Senior Content Developer, Spanish

Data Engineer

• Lead, mentor, and grow a team of 4–7 Data and BI Analysts.
• Partner with Product Management and Architecture to define and evolve the BI and data platform roadmap.
• Guide the evolution of our data models and pipelines in Azure SQL.
• Collaborate with business stakeholders to deeply understand their processes and goals.
• Lay groundwork for incorporating advanced analytics, such as statistical and ML-based models.
• Use Agile/Scrum methodologies to manage work effectively and deliver iteratively.

Business Intelligence, Data Warehouse Manager

Manager

• File management of all assets
• Generate voiceover scripts and asset lists from authored content
• Coordinate needs, feedback, and asset delivery with in-house and offshore art production and audio teams
• Routing and tracking stock photo selections with photo team and vendors
• Generate and manage alt text for all images
• Prepare content spreadsheets for digital production
• Assist with minor QA fixes related to spreadsheet errors
• Assist with development of alt text assets as needed
• Checking and populating metadata, content titles, and other information needs in spreadsheets
• Management of all game thumbnail images

Asset Manager, Digital Development

Support Engineer

• Serve as primary administrator for Freshdesk support platform
• Design and implement automations to streamline workflows
• Define, track, and report on key performance indicators
• Monitor team performance and provide support to agents
• Stay current with industry trends and emerging technologies
• Collaborate with internal and external teams to align on goals

Senior Content Developer, Spanish

Business Intelligence, Data Warehouse Manager

Asset Manager, Digital Development

Lead, Customer Technical Support