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Global Reservations Sales Specialist
BenchmarkRemote Pyramid Global Reservation Sales Specialist responsible for handling calls and booking hotel stays. Engaging with guests to understand needs and provide detailed hotel information.
Core Competencies
Role fitCore Competencies
Use this summary to align your resume positioning with the role.
Demonstrates strong sales and customer service skills in a remote setting, ensuring compliance with call flow and selling strategies while effectively managing guest interactions and administrative tasks.
Highest-signal resume keywords
Hotel Sales ExperienceExcellent Written CommunicationExcellent Verbal CommunicationStrong Organizational SkillsTime Management Skills
ATS Keywords
Tailor your resumeApplicant Tracking System Keywords
Tip: use these terms in your resume and cover letter to boost ATS matches.
Hard Skills
System LoginsChecklistsEmail ManagementTyping SkillsInternet Navigation
Soft Skills
Strong Communication SkillsOrganizational SkillsTime Management Skills
Tools & Technologies
Dual Computer ScreenRemote Work Tools
Certifications & Qualifications
OSHA CertificationSecurity Awareness Training
Industry Keywords
Guest InteractionsCall Flow ComplianceSales StrategiesProperty WaitlistsFlex Schedule
About the role
Key responsibilities & impact- Handle and convert incoming guest calls always meeting touchpoint expectations during guest interactions to close the sale.
- Ensure compliance with GRSC call flow, touchpoints, and selling strategies.
- Complete daily administrative routines (system logins, checklists, e mails, trainings).
- Manage guest voicemails and conduct callbacks.
- Monitor and manage property waitlists, including availability checks and guest callbacks.
- Engage in extensive training modules (Back to Basics, OSHA, Security Awareness, property-specific training).
Requirements
What you’ll need- Ability to work in a remote work setting with a quiet and free of distraction background.
- Ability to work a flex schedule to reflect business needs, with holiday and weekend hours required.
- Prior experience in hotel and sales required.
- Strong internet with hot spot back up, dual computer screen required.
- Strong computer and typing skills with knowledge of navigating the internet and using various software programs.
- Excellent written and verbal communication skills.
- Strong organizational and time-management skills.
Benefits
Comp & perks- Competitive salary
- Professional development opportunities
- Opportunity to work directly with senior leaders