Learning and Development Associate
Charlie Health
Learning and Development Associate
Behavioral Health Tech
full-time
Posted on:
Origin: • 🇺🇸 United States
Visit company websiteSalary
💰 $62,000 - $70,000 per year
Job Level
JuniorMid-Level
About the role
- Support and execute training and onboarding plans and solutions for the national Admissions team to ensure timely, thorough, and consistent onboarding of new hires
- Lead engaging, high-impact virtual training sessions for new hires across the Care Delivery Department, including Admissions, Care Experience, and Clinical Admissions
- Design, implement, and continuously refine asynchronous onboarding materials (e.g., e-learning modules, job aids, knowledge bases)
- Strategically evaluate and improve onboarding programs through data analysis, stakeholder feedback, and collaboration with cross-functional teams
- Partner with leadership and subject matter experts to ensure onboarding content reflects current best practices and business needs
- Maintain and enhance onboarding documentation, including training manuals and internal resources
- Support long-term learning initiatives by identifying skill gaps and contributing to ongoing training programs for existing team members
- Work closely with the Senior Director of Admissions and Admissions Manager team; report to the Senior Director of Admissions
- Act as a Salesforce super user, providing training, support, and consultation for new and tenured teammates
- Support conducting training for other internal departments on the roles and needs of the admissions team to ensure cross-functional success
- Contribute to the development of a high-performing, mission-aligned team capable of rapidly and effectively connecting clients to care
Requirements
- 2+ years of experience in Learning & Development, training, or enablement—preferably supporting sales, customer-facing, or fast-paced operational teams
- Proven ability to design and deliver engaging live and asynchronous training experiences, including slide decks, e-learning modules, and job aids
- Strong facilitation skills with comfort leading virtual training sessions and workshops for diverse learner audiences
- Prior experience in behavioral health, healthcare, or a mission-driven organization is a plus
- Highly proficient in Salesforce, Zoom, and Google Workspace (Slides, Docs, Sheets); LMS experience is strongly preferred
- Bachelor's degree in a related field (e.g., Education, Organizational Development, Communications) preferred
- Excellent interpersonal and relationship-building skills with the ability to collaborate cross-functionally and influence without authority
- Native-equivalent fluency in English and authorization to work in the United States
- Exceptional project management, organization, and time management skills, with the ability to prioritize and execute in a fast-moving environment
