Learning and Development Associate
Behavioral Health Tech
Learning and Development Associate
Charlie Health
full-time
Posted on:
Origin: • 🇺🇸 United States
Visit company websiteSalary
💰 $62,000 - $70,000 per year
Job Level
JuniorMid-Level
About the role
- Ensure the timely, thorough, and consistent onboarding of Admissions and intake team new hires to enable effective field deployment
- Lead engaging, high-impact virtual training sessions for new hires across Care Delivery Department (Admissions, Care Experience, Clinical Admissions)
- Design, implement, and continuously refine asynchronous onboarding materials (e-learning modules, job aids, knowledge bases)
- Strategically evaluate and improve onboarding programs through data analysis, stakeholder feedback, and cross-functional collaboration
- Partner with leadership and subject matter experts to ensure onboarding content reflects best practices and business needs
- Maintain and enhance onboarding documentation, including training manuals and internal resources
- Support long-term learning initiatives by identifying skill gaps and contributing to ongoing training programs for existing team members
- Work with Sr Director of Admissions, Director of Outreach Training, Onboarding & Development, Care Experience, Business Operations, and Executive Leadership to align strategies
- Act as a Salesforce super user, providing training, support, and consultation for teammates
- Support conducting training for other internal departments on the roles and needs of the admissions team
- Contribute to development of a high-performing, mission-aligned team capable of rapidly connecting clients to care
Requirements
- 2+ years of experience in Learning & Development, training, or enablement—preferably supporting sales, customer-facing, or fast-paced operational teams
- Proven ability to design and deliver engaging live and asynchronous training experiences, including slide decks, e-learning modules, and job aids
- Strong facilitation skills with comfort leading virtual training sessions and workshops for diverse learner audiences
- Prior experience in behavioral health, healthcare, or a mission-driven organization is a plus
- Highly proficient in Salesforce, Zoom, and Google Workspace (Slides, Docs, Sheets); LMS experience is strongly preferred
- Bachelor's degree in a related field (e.g., Education, Organizational Development, Communications) preferred
- Excellent interpersonal and relationship-building skills with the ability to collaborate cross-functionally and influence without authority
- Native-equivalent fluency in English and authorization to work in the United States
- Exceptional project management, organization, and time management skills, with the ability to prioritize and execute in a fast-moving environment
