Learning and Development

• Ensure the timely, thorough, and consistent onboarding of Admissions and intake team new hires to enable effective field deployment
• Lead engaging, high-impact virtual training sessions for new hires across Care Delivery Department (Admissions, Care Experience, Clinical Admissions)
• Design, implement, and continuously refine asynchronous onboarding materials (e-learning modules, job aids, knowledge bases)
• Strategically evaluate and improve onboarding programs through data analysis, stakeholder feedback, and cross-functional collaboration
• Partner with leadership and subject matter experts to ensure onboarding content reflects best practices and business needs
• Maintain and enhance onboarding documentation, including training manuals and internal resources
• Support long-term learning initiatives by identifying skill gaps and contributing to ongoing training programs for existing team members
• Work with Sr Director of Admissions, Director of Outreach Training, Onboarding & Development, Care Experience, Business Operations, and Executive Leadership to align strategies
• Act as a Salesforce super user, providing training, support, and consultation for teammates
• Support conducting training for other internal departments on the roles and needs of the admissions team
• Contribute to development of a high-performing, mission-aligned team capable of rapidly connecting clients to care

Learning and Development Associate

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Technical Training Specialist

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Knowledge Manager