Customer Support, Dutch
CBREX
Product Operations Manager, Credit Card
BECU
full-time
Posted on:
Origin: • 🇺🇸 United States • Arizona, Idaho, Oregon, South Carolina
Visit company websiteSalary
💰 $104,000 - $126,900 per year
Job Level
Mid-LevelSenior
About the role
- Lead Operational Projects: Guide and oversee initiatives, ensuring testing and validation are complete before implementation to safeguard members and operations.
- Own Compliance Oversight: Manage assigned product-related compliance rules and regulations with diligence and accuracy.
- Communicate and Influence: Prepare clear, engaging presentations to update key partners on existing policies, member access limits, and solutions for upcoming changes.
- Coordinate for Success: Share updates on known issues, process changes, or impacts to daily operations, ensuring compliance and alignment across teams.
- Bridge Business and Technology: Collaborate with Product Technology liaisons to create effective solutions for policy or procedural changes requiring technical updates.
- Document and Train: Ensure policies and procedures are well-documented and the Product Operations team is cross-trained to provide seamless support.
- Stay a Step Ahead: Maintain functional knowledge of all assigned products and compliance regulations—including BECU’s Account Agreement and Disclosures—using your expertise to strengthen policies and procedures.
- Contribute Broadly: Take on additional duties as needed, bringing your expertise and problem-solving mindset to new challenges.
Requirements
- Bachelor’s degree in Business Administration, or equivalent experience.
- Minimum 5 years of experience within the financial services industry working with consumer and/or business segments in support of credit card products.
- Advanced degree (desired).
- Experience with credit card operations, processing systems, and/or vendor management (desired).
- Knowledge of BECU member-facing systems and processes (e.g., QuickAssist, Pega Gateway, InfoPoint, etc.) (desired).
- Demonstrated knowledge and experience using Microsoft’s suite of products including MS Word, Excel, PowerPoint, and SharePoint.
- Effective analytical, testing, troubleshooting, organizational, and project management skills.
- Proven ability to self-motivate while demonstrating sound judgement in decision making.
- Effective leadership, time management, delegation and negotiation skills.
- Excellent interpersonal skills, with the ability to effectively communicate information to management, staff and vendors in a professional and collaborative manner.
