Program Manager

• Provide enterprise-level leadership for complex sustaining programs
• Own and drive a strategic portfolio of sustaining initiatives
• Serve as a senior decision-making leader
• Lead and influence cross-functional, multi-site teams
• Establish program and portfolio priorities
• Own executive-level communication and reporting

Associate Director, Program Manager

Field Engineer

• Provide on-site technical support for BD Pyxis automated dispensing systems
• Respond to, evaluate, and prioritize work orders
• Diagnose, service, and resolve issues regarding proprietary hardware and software system components
• Implement a preventive maintenance program
• Provide efficient field services to all BD customers in a timely manner

Field Service Engineer 2 – Part-time

• Provide on-site technical support for BD Pyxis automated dispensing systems
• Respond to, evaluate, and prioritize work orders; diagnose service and resolve issues
• Implement a preventive maintenance program and provide limited cross-functional support
• Maintain proper and accurate small parts inventory for the purpose of service

Learning and Development

• Demonstrates expertise in education development, content creation, and adult learning, communication skills, and coaching and management development.
• Responsible for the coordination of in-house, sales meeting, and field based training for sales personnel, and supportive departments.
• Works together with Sales Management, Marketing, Sales Enablement and Field Sales Training to develop sales training agenda, curricula, content and training materials used in training domestic and international sales groups and supportive departments.
• Provides solutions for delivering high-impact sales presentations, both live and on-demand.
• Assess sales force strength and skill gaps and developmental needs of high potential individuals; develops programs to address those competency gaps and developmental needs in tandem with senior sales management and human resources.
• Equips Home Care and Government Sales Team with the Knowledge Set and Skills Set to Win.

Training Manager – Home Care, Government

Account Manager

• Strategic acquisition of new customers and expansion of existing partnerships within clinical and diagnostic laboratory environments
• Revenue and profit responsibility for the assigned sales territory based on diagnostic-specific potential and segmentation models
• Management of complex sales projects (e.g., systems, automation, reagent models) involving internal specialist departments such as Service, Applications, and Marketing
• Close collaboration with interdisciplinary teams to develop customer-specific diagnostic end-to-end solutions
• Structured and continuous maintenance of the CRM system (Salesforce) for data-driven sales management

Account Manager – Diagnostic Solutions

Designer

• Lead and execute human factors engineering activities throughout the product development lifecycle, from concept to post-market, for various medical devices.
• Conduct user research, including contextual inquiry, ethnographic studies, and formative usability testing, to identify user needs, mental models, and pain points.
• Translate user research findings into clear and actionable design requirements and specifications.
• Develop and execute comprehensive design validation plans and protocols, including summative usability testing, to demonstrate the safety and effectiveness of medical devices for intended users and use environments.
• Analyze and interpret data from usability studies, identifying critical user interface issues, risks, and opportunities for improvement.
• Prepare detailed human factors reports, design validation reports, and other technical documentation for internal stakeholders and regulatory submissions (e.g., FDA, EU MDR).
• Collaborate cross-functionally with R&D, Marketing, Quality, Regulatory Affairs, and Clinical teams to integrate HFE principles into product design and development.
• Provide expert guidance and mentorship to junior engineers and project teams on human factors best practices and regulatory requirements.
• Participate in risk management activities, including use-related risk analysis, and contribute to the development of mitigation strategies.
• Stay current with industry best practices, regulatory guidance (e.g., IEC 62366-1, AAMI HE75), and emerging technologies in human factors and medical device development.

Staff Human Factors, Design Validation Engineer

Affiliate Manager

• Serve as the dedicated IT Business Partner for Greater Asia logistics and distribution operations
• Partner with Regional ISC and Operations leaders to support warehouse moves, RDC start-ups/shut-downs, and capacity shifts
• Act as the single point of IT accountability for logistics initiatives in the region
• Lead IT engagement for APM integration activities impacting Greater Asia, including readiness, localization, and warehouse transitions
• Support regional ERP and supply chain system deployments, ensuring smooth cutover and interim flow design
• Drive IT alignment for 3PL onboarding, exit, or migration scenarios common in the region
• Own end-to-end IT delivery for logistics and RDC-related capabilities (ERP, WMS, TMS, integrations, reporting)

IT Business Partner – Logistics, Distribution

Account Executive

• Provide scientific and clinical expertise to support both internal teams and external customers.
• Partner with the marketing team to enhance and align clinical tools that bring our strategy to life.
• Clearly demonstrate how our products fit into diverse clinical practices and settings.
• Monitor competitor activity to help the sales team highlight our unique value propositions.
• Build and nurture a strong Key Opinion Leader network across strategic areas like Oncology, Anesthesia, and Intensive Care.
• Develop trusted relationships with decision-makers and influencers within hospitals.
• Serve as the clinical expert on the team, offering guidance and insights that drive success.
• Collaborate with European and international colleagues to design, adapt, and implement impactful programs in the region.

Clinical Sales Representative, Infusion – Benelux

Customer Support

• Accept inbound calls from doctors, nurses, pharmacies, and other healthcare entities
• Obtain necessary information, attempt to resolve incidents or escalate if necessary
• Document client’s name, concerns/complaints, facility and phone number
• Follow necessary Customer Support protocols
• Interact with customers in a professional and enthusiastic manner
• Promptly answer support calls, document and transfer with a high level of urgency
• Accurately document client interaction
• Organize caseload, troubleshoot assigned queue of cases and identify those that need escalation
• Resolve open tickets and communicate resolution to the client

Associate Director, Program Manager

Field Service Engineer 2 – Part-time

Field Service Engineer 2 – Part-time

Training Manager – Home Care, Government

Account Manager – Diagnostic Solutions

Staff Human Factors, Design Validation Engineer

IT Business Partner – Logistics, Distribution

Clinical Sales Representative, Infusion – Benelux

Customer Support Specialist