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BD

Customer Support Specialist

BD

Customer Support Specialist managing inbound support calls in healthcare environment. Documenting and resolving incidents while ensuring client satisfaction at BD.

Posted 5/12/2026full-timeRemote • 🇲🇾 MalaysiaJuniorWebsite

Tech Stack

Tools & technologies
DNSSQLSSISVMware

About the role

Key responsibilities & impact
  • Accept inbound calls from doctors, nurses, pharmacies, and other healthcare entities
  • Obtain necessary information, attempt to resolve incidents or escalate if necessary
  • Document client’s name, concerns/complaints, facility and phone number
  • Follow necessary Customer Support protocols
  • Interact with customers in a professional and enthusiastic manner
  • Promptly answer support calls, document and transfer with a high level of urgency
  • Accurately document client interaction
  • Organize caseload, troubleshoot assigned queue of cases and identify those that need escalation
  • Resolve open tickets and communicate resolution to the client

Requirements

What you’ll need
  • 1-5 years technical/customer support experience
  • Databases SQL Server (SQL 2008/2012)
  • SSIS (SQL Job) exposure/experience
  • SQL Reporting Services
  • OS knowledge
  • Windows Services
  • IIS and Web Applications
  • Running Performance Counters
  • Basic Understanding of Group Policies
  • Security Permissions
  • Networking topology
  • DNS
  • DHCP
  • LAN/WAN
  • Telnet
  • Ports (Networking/OS)
  • Understanding of XML language
  • Ability to review application and OS logs
  • Active Directory experience or exposure
  • VMware experience or exposure (1+ years)
  • Bachelor's degree preferred

Benefits

Comp & perks
  • Flexible working arrangements
  • Professional development opportunities

ATS Keywords

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Applicant Tracking System Keywords

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Hard Skills & Tools
SQL ServerSSISSQL Reporting ServicesWindows ServicesIISNetworking topologyDNSDHCPActive DirectoryVMware
Soft Skills
customer supportcommunicationtroubleshootingorganizationprofessionalismurgencydocumentationescalationproblem-solvinginterpersonal skills