BCT Partners

Monitoring Support Specialist – SSA WIPA Program

BCT Partners

full-time

Posted on:

Location Type: Remote

Location: Remote • 🇺🇸 United States

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Salary

💰 $24 per hour

Job Level

Mid-LevelSenior

About the role

  • Deliver remote administrative support for WIPA Project Officers and WIPA awardees, including routine transactions and data entry into SSA internal WIPA data system
  • Assist WIPA Project Officers to monitor and assess compliance with performance requirements, review quarterly reports, and notify NTDC CORs and Project Officers of concerns
  • Assist with on-site or virtual WIPA awardee reviews as note-taker and collaborative observer, draft site visit reports, and support up to four onsite or virtual program reviews annually
  • Support investigations and corrective actions by identifying and investigating performance problems and supporting follow-up actions
  • Support SSA in preparing responses to program audits and reviews by coordinating required documentation and ensuring submissions align with NTDC COR guidance
  • Perform other reasonable tasks as assigned by management

Requirements

  • High School diploma or equivalent
  • At least 3 years’ experience in administrative and project support roles
  • Experience working with federally funded programs or human services organizations strongly preferred
  • Proficiency in Microsoft Office Suite (Outlook, Word, Excel, PowerPoint)
  • Familiarity with secure file sharing platforms and internal data systems (e.g., SharePoint, Teams, OneDrive)
  • Experience entering and managing data in client-provided systems or CRMs
  • Strong written communication skills for drafting reports, summaries, and correspondence
  • Ability to take accurate notes during meetings and site visits, and synthesize information into clear documentation
  • Basic understanding of compliance principles, performance standards, and corrective action processes
  • Experience reviewing reports and identifying inconsistencies or areas of concern
  • Ability to support multiple Project Officers and manage competing priorities
  • Experience preparing for and participating in virtual or onsite program reviews
  • High level of discretion and professionalism when handling sensitive information
  • Strong organizational skills and attention to detail
  • Ability to work independently and collaboratively in a remote environment using virtual meeting tools (camera and microphone on)
Benefits
  • partially subsidized medical, dental and vision coverage
  • fully vested 401k plan with company match
  • company paid life and disability insurance plans
  • paid family leave
  • generous paid time off policy

ATS Keywords

Tip: use these terms in your resume and cover letter to boost ATS matches.

Hard skills
data entrycompliance monitoringreport draftingdata managementnote-takingperformance assessmentprogram auditscorrective action processesMicrosoft Office SuiteCRMs
Soft skills
strong written communicationorganizational skillsattention to detailability to manage competing prioritiesdiscretion and professionalismindependent workcollaborative worksynthesis of informationability to support multiple Project Officersability to take accurate notes
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